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Reviewed 17 July 2018

Good place to stay, very happy on the location and the amenities in this place. Excellent views from the cabins. Few minutes drive to Lake Loiuse and Lake Moraine, enjoyed it. The Inn has restaurants especially we liekd the Timberwolf restaurant - good choice of vegetarian food, and good ambience. We liked the drive from the Inn to Banff and Jasper National park areas as a center point location.Definitely would recommend to stay.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank gaya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan_DOO, Director of Operations at Lake Louise Inn, responded to this reviewResponded 21 July 2018

Dear Gaya,

Thank you so much for your lovely review! It is our greatest pleasure to hear that our services were adequate, and enjoyed so thoroughly. You’ll be pleased to hear that we have a lot of very exciting things happening at the Lake Louise Inn over the next months and years, including full-scale renovations and many other programs and services we will be rolling out shortly.
I’d also love to discuss any possible return to the property, and would love to let you know about some special offers we have just for you, and others we will have available. Feel free to reach out to me at operations@lakelouiseinn.com

Thank you for your patronage, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

Travelers beware!!!!!! Never ever book this hotel or stay here. The lights in the room did not work and the bathroom wreaked of a strong smell of pee. Really bad and atrocious service given that we paid $400 plus per night for 2 nights. The assistant manager was totally unhelpful and refused to help.We will never recommend this place to anyone and will never return back to this atrocious property. This place needs a severe face lift and a complete management overhaul. Extremely unhappy and dissatisfied with this hotel and it’s rock bottom service standards.

Update July 16 , 2018:
At checkout on July 16, Lake Louise Inn manager came out to meet us and tried to sweet talk us into giving us some concessions so that we would not post a bad review on the hotel at Booking.com and TripAdvisor.com (those were his exact words). We refused since it was too late as the hotel had not done anything to correct the situation on our check in date of July 14 or even the next day. It was apparent to us that the Manager came out to talk to us only because he saw our bad review on Google or he got an inquiry from Booking.com in response to our “Overcharge claim”. This goes further to prove how unconcerned this hotel management team is with the comfort and convenience of their guests. And it reinforces further the bad service standards at this hotel.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank Kareem Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan_DOO, Director of Operations at Lake Louise Inn, responded to this reviewResponded 21 July 2018

Dear Kareem,

Thank you for taking the time to review our hotel. Though it is disappointing when one of our guest's stay is so lackluster, it gives us the rare opportunity to seek information that can help us improve.
We very much value any additional feedback you can provide. Feel free to reach out to me any time at operations@lakelouiseinn.com
I hope we can make it up to you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

We stayed at this hotel for two nights. All the public areas were lovely and there were pretty hanging baskets on the balconies, etc. Breakfast had a wide choice to suit all tastes and cultures. The hotel is well placed to walk to the mall and the shuttle buses for the lakes. All the staff were helpful and friendly. We were allocated a room in block 4, which is in need of a refurbishment to say the least. The room looked tired and there were cracked tiles in the bathroom. I suspect most guests only use for a night or so as there is no wardrobe, just some coat hangers. Having said that we slept we slept well. Accommodation at Lake Louise comes at a premium. There are more positives than negatives - if the owners of this hotel put as much pride into their guest accommodation as the public areas, I would have given this hotel an excellent (5) review.

  • Stayed: June 2018, travelled as a couple
    • Value
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Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan_DOO, Director of Operations at Lake Louise Inn, responded to this reviewResponded 21 July 2018

Dear Janice,

Thank you so much for your review. It was very honest and informative!
I'm very pleased that the property itself and our food offerings were to your liking. However, I'm sorry that your room did not meet your expectations. You’ll be pleased to hear that we are in the midst of full-scale renovations, with the first of our buildings having just reopened. Though this does little for your past stay, rest assured we are aggressively updating all of our rooms for the enjoyment of everyone to come.
I’d love to discuss any possible return to the property, and would love to let you know about some special offers we have just for you, and others we will have available. Feel free to reach out to me at operations@lakelouiseinn.com

Thank you for your patronage, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

This is a great location with lots of amenities in Lake Louis. It is just at the bottom of the hill and less than 5min drive up to the Lake Louise Fairmont. They have pet friendly rooms allowing us to bring our dog along for the journey.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sherpa672381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan_DOO, Director of Operations at Lake Louise Inn, responded to this reviewResponded 21 July 2018

Dear Guest,

Thank you so much for your lovely review! It is our greatest pleasure to hear that our services were adequate, and enjoyed so thoroughly. I'm also happy to hear that you enjoyed our pet-friendly rooms! We love when people bring their pets. So much so that our main offices have pets in them as well! One of the many things I love about working here!
You’ll be pleased to hear that we have a lot of very exciting things happening at the Lake Louise Inn over the next months and years, including full-scale renovations and many other programs and services we will be rolling out shortly.
I’d also love to discuss any possible return to the property, and would love to let you know about some special offers we have just for you, and others we will have available. Feel free to reach out to me at operations@lakelouiseinn.com

Thank you for your patronage, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

We only stayed here for 1 night but we got a room with 3 beds and a kitchen.
The buildings are older but the room was clean and it felt very homie and comfortable.
When we first got there we got great advice on what was the best way to get around everywhere as the parking is very limited most people have to shuttle to the lake. We did eat at the pub for dinner and it too was good.

Stayed: July 2018, travelled with family
1  Thank MizMartens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tristan_DOO, Director of Operations at Lake Louise Inn, responded to this reviewResponded 21 July 2018

Dear MizMartens,

Thank you so much for your lovely review! It is our greatest pleasure to hear that our services were adequate, and enjoyed so thoroughly. You’ll be pleased to hear that we have a lot of very exciting things happening at the Lake Louise Inn over the next months and years, including full-scale renovations and many other programs and services we will be rolling out shortly.
I’d also love to discuss any possible return to the property, and would love to let you know about some special offers we have just for you, and others we will have available. Feel free to reach out to me at operations@lakelouiseinn.com

Thank you for your patronage, and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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