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“High Quality Alberta Beef”
Review of 1888 Chop House

1888 Chop House
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Ranked #12 of 158 Restaurants in Banff
Certificate of Excellence
Price range: US$23 - US$38
Cuisines: Steakhouse, Canadian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: Reservations
Description: Set within the impressive Fairmont Banff Springs Hotel, 1888 Chop House is the next chapter in the tradition of extraordinary dining restaurants at the Castle. Executive Chef jW Foster presents a modern twist on the authentic chop house with a menu focused on prime cuts of Alberta beef, sustainably sourced wild game and Ocean Wise seafood. A culinary destination for all occasions, we invite you to settle in with friends or to pull up a seat at our intimate bar and allow our mixologist to entertain you!
Reviewed 30 September 2018

The 1888 chop house is located on the 2nd floor of the Fairmont Banff Springs hotel. While the entry looks small, the restaurant larger than it appears and consists of multiple rooms which snake along the original front wall of the hotel.

My lover and I had spent a long day traveling up the Icefields Parkway and arrived at the restaurant just 15 minutes before closing. And we were so thankful that the staff seated us promptly and gave us excellent attention.

We decided to share just a locally sourced 24 ounce black angus rib eye steak without bothering with appetizers. We then selected a Canadian red wine from the Okanagan Valley from the encyclopedic wine list. Many wines in their large collection are priced in the $200-$300 range, but there are some good choices hidden between $100 to $150. We drank our delicious red blend while munching on the warm herbed buns.

The ribeye was terrific. A very large boneless cut, marbled but with very little excess fat. It was accompanied by mashed potatoes richly infused with browned butter, and roasted mixed vegetables.

We had a late and unplanned dinner at the 1888 chop house. But it was one that we both enjoyed.

Reservations usually required.

    • Value
    • Service
    • Food
Thank DoctorM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey C, Food and Beverage Manager at 1888 Chop House, responded to this reviewResponded 2 October 2018

Dear Valued Guest,

Thank you for taking the time to write such a lovely review on TripAdvisor. I was wonderful to hear how much you enjoyed your visit with us. What a perfect way to end a busy day of travelling. We look forward to welcoming you back the next time you are in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (268)
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10 - 14 of 268 reviews

Reviewed 24 September 2018

Loved loved this atmosphere and food. We have the tamahawk and loved it. Wine list is excellent, order all the sides they are so delicious.

Thank Paige N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey C, Food and Beverage Manager at 1888 Chop House, responded to this reviewResponded 27 September 2018

Dear Valued Guest,

Thank you for sharing your experience on TripAdvisor. It was great to hear how much you enjoyed your visit. Our apologies if the service provided was not as welcoming as we strive towards.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

I had dinner with a small group of business associates. I had dined here once before.

We started with some wonderful oysters from Canada's east coast. The soup and salad staters were well received. I really enjoyed the watermelon and tomato salad. It was a tasty and refreshing sweet and savoury blend

Two of us had the chicken breast and two of us had the scallop special. The food was absolutely excellent. Bananas foster with French press coffee for dessert was a perfect ending.

Our server Nicholas was top notch all evening.

Thank timwit61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey C, Food and Beverage Manager at 1888 Chop House, responded to this reviewResponded 27 September 2018

Dear Valued Guest,

Thank you for taking the time to write such a lovely review on TripAdvisor. We were thrilled to hear how much you enjoyed your evening with your colleagues. Our culinary team always loves to hear such positive feedback. We look forward to welcoming you back the next time you are in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

We should have known from the moment we arrived at the entrance to the restaurant that it was not going to be a good experience. On the recommendation of our travel agent we had booked for dinner at this signature restaurant in the Banff Springs Hotel more than 3 weeks prior to our intended stay in Banff. Our booking was for 7pm and we arrived exactly at the appointed time. The lady at the desk at the entrance to the restaurant didn't even acknowledge us standing there and to our amazement glanced at us and then turned and walked away without a word. We waited a full five minutes and were at the point of walking away when she returned and without any apology or acknowledgement that she had kept us waiting, showed us to our table. The waiter was friendly enough but we waited another 20 minutes before receiving a menu or being asked if we wanted to order a drink. We elected to skip first course and ordered mains intending to leave room for desserts. After another lengthy wait he returned and we were able to order dinner but then the long wait started. Without any feedback for more than an hour, the waiter came to our table and advised us that he had just "overhear the chef discussing our order" - whatever that meant. When main course finally arrived, a couple of the meat dishes were good but our two friends order of lamb and pork chop were almost inedible. Dry, overcooked and tasteless. Needless to say we didn't stick around for dessert and were very disappointed in the evening. We gave the feedback to our travel agent upon our return home and needless to say she wont be recommending any of her future clients to this establishment. Expensive, abysmal service and in two instances poor quality food. There are many other options for quality dining in the Banff region. Give this one a big miss unless you enjoy disappointing experiences. Perhaps we were just unlucky and struck a bad night but from some of the other Trip Adviser reviews, I don't think we were alone.

    • Value
    • Service
    • Food
1  Thank johnt673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey C, Food and Beverage Manager at 1888 Chop House, responded to this reviewResponded 19 September 2018

Dear Valued Guest,

Thank you for taking the time to share your feedback on TripAdvisor. I am very sorry to hear about your disappointing experience. This is clearly not the type of experience we wish any of our guests to have and I can assure you is not our usual practise. We strive to provide timely, engaging service paired with a memorable menu. I have shared your comments our with our leadership team to look at ways we can improve. Thank you again for sharing the feedback as we always appreciate hearing directly from our guests. I do hope you enjoyed the rest of your time in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

We decided to go for a special celebration family dinner because for the first time in nine years, my children all now live in Calgary and we have been reunited as a family. Unfortunately, this was a very disappointing evening at the 1888 Chop House and not what we expected from a restaurant in such a beautiful hotel. Our party consisted for 4 adults and one child for the evening. The service at this restaurant was very poor and we were virtually ignored for most of the evening. In fact, the manager of the restaurant saw that we had been waiting for quite a while and he came over to take our order and not our waiter. We waited approximately 2.5 hours to receive our food and when it arrived, the Mac&Cheese we ordered for the child was not provided. We waited another 15 minutes before it arrived to an extremely hungry (yet very patient) child. Unacceptable. The quality of the food was also sub-standard as the salmon was over-cooked; the chicken entree was presented with the vegetables swimming in oil; the steak was overcooked; and the soup was cold. Overall, this was a highly disappointing dinner on such a special occasion for our family. For the price we paid, our expectations were higher but the restaurant failed to deliver.

    • Value
    • Service
    • Food
Thank I1374JHkarend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey C, Food and Beverage Manager at 1888 Chop House, responded to this reviewResponded 18 September 2018

Dear Valued Guest,

Thank you for taking the time to share your feedback on TripAdvisor. I am very sorry to hear about your disappointing experience. This is clearly not the type of our visit we wish any of our guests to have. We strive to provide timely, engaging service paired with a memorable menu. I have shared your comments with our team as we are always looking for ways to improve and appreciate hearing directly from our guests. I do hope you enjoyed the rest of your time in Banff with your family.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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