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“Excellent place for a family holiday” 5 of 5 bubbles
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
Ranked #26 of 32 Hotels in Banff
Calgary, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent place for a family holiday”
5 of 5 bubbles Reviewed 29 March 2012

We stayed at this hotel in December 2011. We are a family of 5 and had some friends visiting from Australia (family of 4). The ages of the kids range from 8 to 15 (3 girls and 2 boys). The kids loved the pool (which had apparently just reopened after some renovations). We stayed in a loft unit with 3 bedrooms (each with 2 queen size beds) and a total of 4 bathrooms (one en-suite in each bedroom, and another on the main floor beside the kitchen). One of the loft bedrooms was a bit small and the bathrooms in the two loft bedrooms were pretty small, but everything was clean and functional. We loved having a full kitchen, huge dining room table (would have easily seated 12) and living room. We were there for 3 nights and had breakfast in our suite every morning before heading off for a day of skiing and/or sightseeing. We ordered pizza in for dinner one night (recommended by the front desk, very good) and ate in Banff the other two nights. The adults especially appreciated the free shuttle bus into Banff which ran on schedule and ensured that we could all enjoy a glass of wine with dinner without having to worry about designated drivers or finding parking in Banff. This hotel is NOT within walking distance of Banff's main street, but the shuttle bus stops directly in front of the hotel and has many convenient stops within the Banff town site.

Our unit came with 2 underground heated parking stalls which was a nice benefit; no scraping the windshields in the morning! The kids also liked the daily "turn down" service with the delicious chocolates left in their rooms.

We would definitely stay here again, the price was right and the accommodations were excellent.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 3princesas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 4 April 2012
Thank you so for much taking the time to write a review. We’re ecstatic to hear how great your family holiday was. Our 10 person, 3-Bedroom, 4-Bathroom, Family Suites are ideal for large family gatherings; we built them to ensure every room has their own private bathroom and we included an large additional forth bathroom with soaker tub to accommodate a more comfortable bathing experience. We have a number of wonderful promotional available through our e-newsletter as well as our Facebook and Twitter accounts, so be sure to stay connected. We look forward to welcoming you and your family back to the Douglas Fir Resort & Chalets
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955 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
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English first
Nanjing, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 March 2012

Douglas Fir was a great family hotel with plenty of things to do in the evening to burn off the kids last bit of energy.
We stayed in a 1 bedroom w/ loft and loved it. The room had a real mountain ski resort feel to it. There's also a grocery store attached to the hotel so any odds and ins that you need can be picked up without leaving the property.
Any time we're back in Banff we'll definitely stay at this hotel.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jmm474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 27 March 2012
Thank you for your review, I’m pleased to hear how wonderful your stay was with us. Our suites and cabins are the perfect mountain getaway for many and our on-site grocery store provides convenience for the last minute bits and pieces you may have forgotten. We look forward to welcoming you back to stay with us once again.
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 March 2012

We had fun at the kid zone and pool, although the pool hours were less than what we anticipated. My problem was with the cleanliness of our room. I moved the bed to accommodate my playpen and revealed a dirt/hair elastic/mess pile against the wall. No big deal, I don't think hotels move the beds to vaccuum so I was not concerned. Then the mes stayed there the whole time! I didn't let my child play in there and felt grossed out. I don't know what the cleaning crew did when they came, but I had to call and ask for towels.

The place was FREEZING when we arrived and even with the heat cranked and the fire on, it took hours to heat up. Not a big deal, unless you have a kid who needs to nap in the bedroom where there are no heat vents.

Other than that we had a great time. My sister had the unit beside us and her dishwasher didn't work. I wrote the hotel to express my concerns and never heard back. I think that frustrated me more than the mess.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Director of Sales at Douglas Fir Resort & Chalets, responded to this review, 27 March 2012
Thank you for taking the time to provide feedback on your recent stay with us. I am disappointed to hear that our level of cleanliness was not up to our usual exceptional standards. We take pride in our resort and this time it seems we missed the mark. I would also like to apologise that your comments regarding your stay were not responded to. We are following up with the appropriate departments as to why this happened.
It is great news that your enjoyed your stay regardless of the outstanding issues and I would love to welcome you back to the Douglas Fir Resort in the future so we can make you feel more at home. Please feel free to contact me directly as I’d like to follow up with you in person.
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Rocky Mountain House, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

Clean, Quiet Studio Room with almost everything needed in the kitchen with pots and frying pans (only 2 mixing bowls but thats just means hubby washes them between uses + we brought our own Roaster), even has a bottle opener and cork screw for the wine. Loved that wood burning fireplace in the room. Pool, hot tub and fitness room were great.

We will be back again!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 21 March 2012
Thank you for your review. I’m pleased to hear how at home you felt in our Studio Suite. It’s great that you found our fully equipped kitchens so convenient when it came to preparing a family meal and saves you money from going to restaurants every night. We look forward to seeing you and your family again soon!
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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

We brought our 2 grandchildren up to Banff for a ski weekend and stayed at the Douglas Fir Resort. We have stayed with them there before but this time we booked a loft unit in the lodge. This was a good call as the kids did not have to go outside to get to the waterslide. It was convienient to have a half bath on the upper loft level. I booked enough in advance that we got the early bird special discount which was a decent savings. The Douglas Fir Resort is a great family resort and we will continue to stay there again.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Loislouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 19 March 2012
Thank you for taking the time to write a review on your recent ski weekend with us! It’s wonderful to hear you enjoyed your stay and made great use of our Early Bird discount on your ski package. We have a number of great promotions throughout the year to help you save. You can stay connected to us through our Facebook, Twitter and e-newsletter to be the first to know when we have specials available. We look forward to seeing you and your family again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Douglas Fir Resort & Chalets

Property: Douglas Fir Resort & Chalets
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 32 Hotels in Banff
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

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