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Reviewed 10 February 2013

My boyfriend and stayed here for the weekend after checking a dozen other hotels. The reception guy started arguing about the size of our dog although we were very clear on the phone when we booked that we have a massive dog and he said it was fine. Our room was newly renovated and very nice but they did not put any sound proofing in. We could hear people upstairs walking constantly and the room beside is we could hear every bit of their conversation. I'm not sure why a hotel would cheap out like that. Besides that it was a really nice stay.

Date of stay: February 2013
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3  Thank RhiC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2013

We make a trip once a year and everytime we stay here. We enjoy the resort . The pool, and the hot tub are nice after a day playing in the snow. We love having the kitchen to enjoy healthy meals while we are away from home. My son enjoys the skating rink. Everything is great. The fireplace makes everything so cozy. Thanks. See you same time next year.

Date of stay: February 2013
Trip type: Travelled with family
3  Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

Actually I expected better.

Had a 1 bedroom suit. Main floor. It was dark and small. Nice to have the fireplace but the room smelled like fire all the time. Also it's dark due to the structures outside te main window. No natural light getting in.
Hot tub was OK, would like if the are could get opend up to enjoy the scenery a bit more while soaking. Staff seemed stressed/overworked

Room tip: Ask for a top floor suit. More natural light.
Date of stay: February 2013
  • Trip type: Travelled as a couple
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3  Thank Carsten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2013

What a find, we moved here after our first 7 days of hell from the Caribou Lodge which needs shutting down! And what a refreshing change, all the staff are so friendly and make sure you have a fantastic stay. The facilities here are great and have so much to do on the grounds. The hotel bar is ace and we meet a lot of nice people from Calgary who we ended up drinking with till very late. The hotel is a bit far away compared to other hotels however the hotel puts on a minibus to and from town (only 5min). The rooms are basic but very comfy and has everything you will need to have a great time. We found the prices in Banff restaurants to be very expensive since we last came to Banff so appreciated being able to cook a couple of times.

I we was to come back to Banff I would book here without doubt

Date of stay: January 2013
  • Trip type: Travelled as a couple
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3  Thank RjColey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2013

Beautiful rooms and scenery. So handy to have a kitchenette and a cozy fireplace! The pool and hot tubs are amazing. I'd love to go back, I just can't afford their prices.

2  Thank sunmama_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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