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All reviewsgreat locationricky's restaurantunderground parkingthe main streetloft roomshops and restaurantsgood sizeski buscentre of townfront desk staffdowntown banffhot tubmini fridgebeds were comfortableclose to downtownmountain viewlake louise
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Reviewed 6 December 2017

I loved staying at the Elk + Avenue, its the perfect location for a night out in Banff making it easy to explore the town. service was great, check in was easy and the hotel was nice and clean. I would stay there again and recommend it to all!

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank saraanneT2045BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 10 December 2017

Thank you for sharing your very positive review of our property. It is a pleasure to read how much you loved your stay. We would love to welcome you back.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

great location, staff very pleasant. very clean, great upgrade, for the price really good value. would come again. Love skiing in the Banff area and often spend weekends to accommodate this experience. This was a great location, right in town and solid accommodation

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank T2788XUkellyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 10 December 2017

Thank you for sharing your experience at the Elk + Avenue. The ski season arrived early this year and we have gotten great snow. I am glad you enjoyed so many aspects of our hotel including the cleanliness and really good value. I look forward to your next visit.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

Location was superb! I and my partner were given a room with spectacular view(our room was right opposite to the supermarket and we were able to see Banff Avenue from the windows)!

Room was clean and cozy. Bed was king-sized. Super comfortable! You can expect a goodnight sleep.

Indoor parking was available. You’ll be given a code to enter the parking, very secure.

However, WiFi was unbelievably weak in room. I’d say any coffee shop has better WiFi

There were no slippers or toothbrush/toothpaste, so it’s not as common as in other hotels.

Despite these , the location and the view are so great that I’d definitely recommend others to stay here.

Stayed: November 2017, travelled as a couple
Thank LaraTy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 10 December 2017

Thank you for sharing your experience at the Elk + Avenue. It is a delight to know that you enjoyed a spectacular view. In addition, I am very pleased to hear that you found the bed super comfortable. Thank you for recommending us and I hope that we will see you here again.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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Reviewed 5 December 2017

We went on a hockey tournament snd the team does it every year and stays at the same place every year, it seems to have a nice view and location and parking is perfect, close to all amenities and restaurants bars and grills

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RandyW1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 10 December 2017

Thank you for sharing feedback of your stay. We love to welcome back returning guests and to hear what aspects of the hotel they enjoyed, such as the view, location, and parking. We hope to host you again next year.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Positive: Great location. Nice room. Restaurants and shops are all within walking distance. Lobby is nice, with a lot of lounging area for meet ups and waiting for pick up.

Negative:
1. We arrived before 12nn and I asked if we can leave our luggages with the concierge since check in time is 4pm. Guy staff replied saying we can just park first. By 2:30pm, I returned to the front desk and ask the same guy if we can leave our luggage with them already because we will be picked up by 3:15 and will be back late so that we don't have to go to the parking lot and drag our bags when we are tired from the tour already. Staff replied and told me to return to the front desk by 3pm and he will check by then. He didn't even bother to check their system to even try to see if we can check in already.
2. Front desk people are not friendly / accommodating. One would expect that these people should always be ready to give guests a ready smile but all we saw were people who have that "don't bother me" look! Except for that Filipina staff who was very cheery and helpful.
3. There is an A/C but it is not working.
4. Bathroom amenities are super basic only (shampoo, conditioner and soap) and they do not refill it. Also, they use plastic cups instead of real glasses. When you pay US$300/night for a room, you expect a little bit more.

Overall, I feel that this hotel is not worth paying that much amount for.

  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Teefanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 10 December 2017

Thank you for posting feedback on your stay. We did receive your original review via Agoda dated September 15th, and at that time, immediate steps were taken to ensure that the central importance of accommodating guests was understood by all. Storing guest luggage is a daily activity for the front desk staff. It is something we are happy to do. Your feedback has helped us improve our delivery.

For bathroom amenities, thank you for the feedback. Additional items, such as shaving cream, shower caps, sewing kits, toothbrushes, and toothpaste are all available by request from the front desk. Most guests do not acquit themselves of a sewing kit while they stay so we consider it wasteful to put them in every room. But we are happy to provide them to those who need and who request.

Banff is an expensive and very busy tourist destination in September but there are months of the year where prices are substantially lower such as January after the New Year's holiday. Please come again and we will ensure your experience is first-class.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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