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“Generous servings! Great casual vibe.”
Review of Pacini

Pacini
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Ranked #55 of 158 Restaurants in Banff
Price range: US$5 - US$24
Description: Pacini is authentically Italian and features a warm and friendly ambience. Dedicated to quality, the restaurant pays special attention to every detail as it serves perfectly prepared, unique and flavourful Italian cuisine. Our signature Bread Bar offers a selection of fresh breads seasoned and grilled to your liking. Open daily for breakfast, lunch and dinner.
Restaurant details
Description: Pacini is authentically Italian and features a warm and friendly ambience. Dedicated to quality, the restaurant pays special attention to every detail as it serves perfectly prepared, unique and flavourful Italian cuisine. Our signature Bread Bar offers a selection of fresh breads seasoned and grilled to your liking. Open daily for breakfast, lunch and dinner.
Reviewed 8 October 2018

Saying that the servings are generous in any Canadian restaurant is probably redundant but Pacini's an excellent example of this tradition! The food was tasty but you really only need to order one course each. We started by sharing the Calamari fritti which was excellent; followed by the Linguine Carbonara and the Penne with arugula and chèvre, both of which were huge so there was no room left for dessert. Service was excellent too. It's very loud, however, so not really an appropriate place for an intimate dinner, plus the flyover video of the world's most beautiful Italian buildings was a bit distracting, and not conducive to in-depth discussion.

    • Value
    • Service
    • Food
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 495 reviews

Reviewed 6 October 2018 via mobile

Stayed at the Moose Hotel and thought we would enjoy breakfast on site. Bad decision. Petra, our waitress performed perfunctory coffee and water service but that was about it. The three of us received breakfast plates with only the eggs hot and served to order. Fruit served is from a can, bacon and potatoes were certainly not made to order nor were they even heated up to edible temperature. My husband patiently waited for Petra to check on us to ask her to reheat his waffle, crepe, meat only to have her arrive, start clearing his untouched plate and ask us if there was anything else. Seriously??! When informed of the status of the meal she smirked and said she would tell the kitchen. Rather than comping the meal they offered 20% off which translates to 14 bucks for 2 eggs.
Never once through the whole experience tried to make it right.

Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phillip b, General Manager at Pacini, responded to this reviewResponded 3 weeks ago

Hi Ellen D and Paul D I will respond to both of you at the same time so that it is clear that you are doing your best to tarnish Petra's reputation. First of all, our staff are trained to do quality checks only minutes after they receive their food. I can't guarantee that this was done but knowing Petra, she crosses her t's and dots her i's.
Your table was so unpleasant with Petra that the table sat next to you went out of their way to give us and front desk positive feedback because they felt that your table did everything possible to make her feel like garbage. They have filled out official comment cards leaving their phone number and address in case you would like to contact them.
We support our staff and don't tolerate bullies.
It is not worth my time to say anything else.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

While staying at The Moose Hotel, we decided to try Pacini for breakfast. We had a very disappointing dining experience. Though I would like to be able to blame it on the restaurant being busy, the dining room was largely empty.

To start, the waitress (Petra) seemed unfamiliar with dealing with allergies/their menu. She then served us fruit bread, which when we inquired did contain the allergen. By the way, the fresh fruit cup is in fact the syrupy canned fruit salad variety.

However, the real issue was that the food was mostly cold (with the exception of the eggs, which were hot and cooked well). My father waited the entire meal for Petra to come back and ask us how the meal was to ask for his entire plate reheated, as it was too cold to be edible. However, she never returned to inquire, and proceeded to start to clear his full plate without a word. When we tried to let her know the situation, she seemed to find it amusing and said only, "I'll let the kitchen know." There was no offer to comp the (uneaten) meal or make it right.

We then went to the front desk to leave some feedback, but the clerk was going to lead us back into the dining room with all the serving staff privy.

Certainly our first clue should have been the number of empty tables when we waited 45 minutes at Tooloou's yesterday.

Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phillip b, General Manager at Pacini, responded to this reviewResponded 3 weeks ago

Hi Ellen D and Paul D I will respond to both of you at the same time so that it is clear that you are doing your best to tarnish Petra's reputation. First of all, our staff are trained to do quality checks only minutes after they receive their food. I can't guarantee that this was done but knowing Petra, she crosses her t's and dots her i's.
Your table was so unpleasant with Petra that the table sat next to you went out of their way to give us and front desk positive feedback because they felt that your table did everything possible to make her feel like garbage. They have filled out official comment cards leaving their phone number and address in case you would like to contact them.
We support our staff and don't tolerate bullies.
It is not worth my time to say anything else.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018

Dined here hoping for a good pizza and a cozy environment. Hostess was difficult and kept offering only the worst tables, food took a long time and was mediocre at best. Our server was very nice but overall the dining experience was just “meh”. So much potential, but failed on delivery.

Thank az2580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2018

We were staying at The Moose Lodge for a week and found Pacini very convenient for two dinners and three breakfast during our stay. Fortunately, it turned out to be above and beyond convenient, we had very good meals and they had great variety of menu choices.

    • Value
    • Service
    • Food
Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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