We went to the Iberostar Paraiso Maya, Paradisus Esmeralda and this Barcelo on a recent trip. Barcelo wins for us. However, and it's a big however, they screwed up our reservation. When you arrive at the resort, a bellman looks up your name on a list to see what room category you are in. We reserved a club premium. After waiting half an hour on the check in line at 2pm, it took another 10-15 min to be given our key. I asked if it was club premium, and he said it was not. After a while of searching, they realized that they had made a mistake. Now I was told that I need to check in at the club premium desk. That check in desk is in a lounge area reserved solely for club premium. There's no wait! The lady tells us that our room is not ready (it's 3pm) and to come back in a half hour. At 4pm our room is still not ready, so I just headed to the room to wait while housekeeping cleans. Get to the room, and it's a king bed...we wanted two doubles--traveling with children. I call front desk and they tell me to wait. At 4:30 they call and say that all double rooms are full.
Even after waiting 2 and a 1/2 hrs for the wrong room, we appreciate that the room was wonderful. Clean, contemporary yet Mexican, beautiful bathroom, great shower, and big. The grounds are beautifully landscaped, lush, colorful flowers everywhere. Gorgeous. The beach is enormous and has lots of chairs with lots or space. We saw turtles and schools of fish in the clear water. Down the beach a bit, there are water toys--jetskis.... The pool is amazing, huge, water sprays, water falls, seats in the pool and a pool bar. Next to the main pool is an activity pool for basketball or volleyball. There are hammocks everywhere on property, and activity guys playing games or dancing.
Food was okay. Chicken at the steak restaurant was delish and the breakfast buffet was over the top. Lunch buffet was not that good, but decent enough. Picky kids might not be too happy. And there's no food by the beach of pool.
Transportation to the other bldgs for dinners was a small school bus--cute and easy. There are stores in the Palace (snack items, souvenirs, clothing) and every other lobby--that are open late.
Some other things to know--the beds are hard and it's a little over an hour drive from the airport, almost half hour to 5th ave at Playa.
We loved Barcelo and would definitely recommend, as long as you don't care about what bed you get. We met others who wanted a king and were put in doubles! In retrospect, I think club premium is worth it--other than not waiting to check in, you get an air conditioned lounge with snacks and drinks, a hang out area w/TV, computers and private concierge...but the big plus is that you get as many towels as you need and no towel card.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico