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Reviews (10,462)
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Reviewed 19 May 2018

Currently have 5 days left here and wish we had gone to another hotel, if you don't mind constant club music being played loud every day all day then you will be fine. To explain, the entertainment provided at both pools during the day consists of loud club music which is far too much. We go to the beach to be as far away from it as possible but it's that loud there is no escape and it is always the same tracks being played, if we hear work hard play hard anymore we will go insane.

This is the main problem for us, other points such as food is ok, not much variety though. There are 2 Buffett restaurants, el Mercado is better as it is air conditioned whereas the other isn't (fans) and this does have a bit better choice. Tapas restaurant is nice as well as the Mexican restaurant. Haven't tried the Japanese restaurant as yet.

Pools are kept nice, chilly though but when it's hot it's ok to be cooled down. Beach is also kept nice, a lot of seaweed currently but staff are sweeping it and bagging it up which is needed as it's starting to smell.

Reception staff are nice as well as bar staff. Before arrival we emailed the hotel to ask if any room upgrade was possible as this holiday was an engagement celebration for us, we was advised that a note had been put on our reservation on this subject to availability. On check in sure enough there was no availability yet just hours later, time share staff were trying to sell us upgraded rooms and priviliedges? How is this possible when there wasn't any upgrade available just hours before?! We've had 4 staff bug us so far, one of which had the cheek to state that it was his first day on the job, we had seen him since the day we arrived bugging other people before us!

As others have stated, rooms are very dated and need updating in a big way, our shower doesn't work properly but does run

Grounds of the hotel are kept nicer than the rooms. Lobby bar isn't very good, couple of nights ago the entertainment was all French speaking and only speaking to the French people in the bar, what about the rest of us that were present? Not very fair?

Also as others have stated on sunbeds, you do have to get there early to get shade or sun which ever you prefer as they will go and yes the restaurants don't have a booking system, it's a first come first serve basis. If you don't , mind eating between 6pm and 7pm you will be straight in, if not, you have to queue.

Tequila bar is only bar that has a menu on drinks, other bars don't. We also got kicked out of the bar in the privileged area as we didn't know that only privileged people could use it.

We are finding that the divide on non privileged and privileged guests is a bit wrong, basically if you pay more money for better rooms you get your own bars and restaurant that no-one else is allowed to use. Also, a part of the beach is yours, we don't see the point of all this, it's all the same food, drink and sand that everyone else has use of?

Also as others have said, there is no bar service at the pools or the beach. Drink service in the restaurants is good. A big compliment goes to our cleaner, don't remember her name but she always left the room spotless and was a lovely woman

Unfortunately we had a better hotel the first time we came to Mexico as this was our 2nd visit, we wanted to try here as the reviews were largely good and we have friends who came her a few years ago who rated it but sadly it isn't great and we won't be returning. There is too much concentration on usa, French and Spanish custom and not looking after everyone from all nationalities

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank dellie1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catalonia_Caribbean, Director General at Catalonia Riviera Maya, responded to this reviewResponded 21 May 2018

Dear guest,

Thank you for letting us know how is going your experience so far, I shared your comment with our Guest Service staff and I'm sure they already contacted you in order to assist you, I hope you can give us a second chance to serve you better.

Best regards,
General Manager

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Reviewed 18 May 2018

I've been 5 times now. Its always a pleasure! Food is always great. Bar staff is fun and very accommodating. Despite the sea grass issue they still kept it as clean as they could. Safety is never an issue. Keep it up everyone! My friend and I had an amazing time and plan on returning in November

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank parcher34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catalonia_Caribbean, Director General at Catalonia Riviera Maya, responded to this reviewResponded 19 May 2018

Dear guest,

Please, come back in November, we will more than happy to welcome you for the sixth time! We want to thank you for your positive and kindly feedback.

I am happy to hear that your experience in our resort was up to your expectations one more time! I will pass your kind words to the team who I am sure will be also happy to know that your overall stay with us.

We look forward to hosting you again and thank you for continuing to make Catalonia Riviera Maya your Mexican home!

Best regards,
General Manager

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Reviewed 18 May 2018

Really enjoyed our stay here, I am a picky eater and still managed to find something I liked at every meal. The beach is very nice, with lots of fish and other marine life to see when snorkeling. We did a SCUBA excursion through their PADI certified instructors. It was incredible and I would do it again in a heartbeat. Ruben was our instructor and was absolutely amazing. We felt like pros by the time he finished showing us the ropes
! We felt completely comfortable in the water, as he was able to address any and all of our questions and concerns. Can't wait to go back.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catalonia_Caribbean, Director General at Catalonia Riviera Maya, responded to this reviewResponded 18 May 2018

Dear Jake,

Thank you for taking the time to share your experience about your recent stay at our hotel.

We are very happy to hear that you enjoyed the different water activities offered at the resort and that you loved snorkeling in the crystal clear waters of our Mexican Caribbean.

It is our wish that you return next year and repeat the success of this trip all over again.

Best regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018

Needs work
Rooms need updating, rest is ok.

Good and friendly

-bad points:
Shower problems -not resolved, no water for day and then continues no hot water reguraly, wrong beds on arrival -resolved quickly, bottled water not provided daily -needed reminder, refused to clean room as plugs with chargers on the bedside table stated as electronic devices. No packed lunch provided on trips even if leaving before breakfast, very loud lobby bar with wrong accustics

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank LONDAREK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catalonia_Caribbean, Director General at Catalonia Riviera Maya, responded to this reviewResponded 18 May 2018

Dear guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. I really appreciate your feedback regarding the water problems. At Catalonia Hotels & Resorts our guests satisfaction is our top priority, I can assure you that our Maintenance Manager will take your comments into consideration to improve our service and meet your needs and expectations in a future stay.

We hope to see you back soon!

Best regards,
General Manager

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Reviewed 17 May 2018 via mobile

I dont know where to start but we stayed from May 9-16 and it was awesome. From when we arrived until we left we were treated very well. All the employees were very nice and went above and beyond for us. The guys from the tequila bar Leo and Jose were so nice, the girls Ana and Georgina from the entertainment team were so nice to my 2 boys and my husband and I they are so sweet. We loved all the entertainment, the pools, the beach is a bit rocky but we loved it. The food was very good. The rooms were very clean and all the resort was kept very organized and cleaned, we loved all the animals on the resort. We were nervous about the resort as it was our first time on cancun but we loved it, we will for sure be back ;) thank you catalonia riviera maya for everything.

Stayed: May 2018, travelled with family
Thank Juanita8909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catalonia_Caribbean, Director General at Catalonia Riviera Maya, responded to this reviewResponded 18 May 2018

Dear guest.

We appreciate the time you took to share your detailed and well formed review. We are happy to read that you spent a pleasant vacation at our hotel .

I will pass your comments to our team who will be very motivated to know that you were satisfied, not only with our great quality of food and beverages but also, with our beautiful beach and spacious rooms. Your comments are very valuable for us.

We look forward to hosting you and your family again so you can keep enjoying this paradise at the Mexican Caribbean.

Best regards,
General Manager

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