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7,946 - 7,951 of 8,080 reviews
Reviewed 13 May 2014
Google Translation

Room tip: Tienen contemplado todo para hacer que cada habitación te proporcione toda la comodidad necesaria, yo prefiero las del primer piso con acceso al jardín, pero depende de la edad de los adultos también.
Date of stay: June 2013
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
René M, General Manager at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 30 September 2014
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Reviewed 5 May 2014
Google Translation

Date of stay: February 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mara J, Customer Service at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 March 2017

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Reviewed 5 January 2014
Google Translation

Date of stay: January 2014
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mara J, Customer Service at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 26 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile
Google Translation

Date of stay: October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penelope S, Customer Service Manager at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 9 November 2013
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Reviewed 1 November 2013
Google Translation

Room tip: Los cuartos de las esquinas no cuentan con hamacas, en mi caso no importó pero si desea una los cuartos de las esquinas no serán de su agrado.
Date of stay: October 2013
  • Trip type: Travelled on business
    • Value
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    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penelope S, Customer Service Manager at Heaven At The Hard Rock Hotel Riviera Maya, responded to this reviewResponded 9 November 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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