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Reviewed 13 January 2016 via mobile

Everything was to our standards. Rooms were great, food was great and there was lots of options. Nothing bad to say. We would recommend. We stayed in one of the villas off to the side and not in the main hotel but looking at the hotel, it doesn't look like there was a bad view.

Stayed: January 2016, travelled as a couple
2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 23 January 2016
Google Translation

Estimado John B,

Muchas gracias por el tiempo que nos regaló al escribirnos sus comentarios y compartir su experiencia con otros viajeros, nos alegra mucho que su estancia haya sido excelente y se lleve un bonito recuerdo del hotel, para nosotros es un placer atenderle, esperamos que muy pronto regrese a esta su casa Tesoro Ixtapa, saludos cordiales.

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Reviewed 4 January 2016

not worthy of even a 3 star, run down,and for foreign tourists, this is not the place to stay.they catered to their own,and if you want peace forget it ,to many families to battle for pool chairs,meal chairs, not very relaxing

Room Tip: ok for families maybe,but for couples,stay away
  • Stayed: December 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
13  Thank dabud69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 8 February 2016
Google Translation

Estimado dabud69,

Gracias por regalarnos un minuto de su tiempo y compartirnos sus comentarios. Lamentamos mucho escuchar que su estancia no fue de su agrado, pero tenga la seguridad que serán corregidas personalmente por un servidor, esperamos nos de otra oportunidad y pueda comprobar que hemos mejorado. Saludos.

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Reviewed 16 November 2015

This was our first year at the Ixtapa - Tesoro Hotel and the hospitality was over the top!!!! The Staff always had a smile on their face. They ensured your stay was the best of the best away from home, because to them this was your home away from home. They made you feel safe, they were honest, they were respectful, and caring of all your needs. The hotel is very clean. The Security and Life guard ensured your safety at the pool and enforced the rules to everyone. This is a family friendly hotel! The swimming pool is really good size and I like it that you could pull your lounge chair into the water. The children that were guests were very respectful. The food was great in fact I gained a few pounds due to all the choices from not only the Buffet, but also the Ala Cart menu. The wait staff are very courteous and strive to please you this is your holiday and only you can make the best of it! We enjoyed two tours one was the Sunset Cruise on a motorized sailboat - we enjoyed a wonderful evening with a light appetizer of two chicken kabobs, Mexican rice with chips and guacamole, plus all the drinks you wanted. The other tour was to Ixtapa Island to snorkel, to relax and enjoy the beautiful scenery. We did a trip by taxi into Zihuatanejo to do some shopping and to see old Mexico. Ixtapa is known as the New Mexico. We stopped and had lunch at the Famous Ruben Hamburger place in Ixtapa. We ate at Bogart's very expensive and the food was not very good. My husband had a steak which was very tough. We had a massage with hot rocks well worth the money at the Tesoro Hotel. We took an evening carriage ride with a horse named Chocolate. It was a lot of fun. Ixtapa is very safe! All the places we ate at the food and wine was much better at the Tesoro even the desserts! We will be back next year to the Tesoro!!!

Room Tip: Our room was a junior suite with a view of the Ocean.
  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank mexicomamaMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 11 December 2015
Google Translation

Estimado MexicomamaMinnesota,

Previamente agradecer el tiempo que nos regaló al escribirnos sus comentarios y compartir su experiencia con otros viajeros, nos alegra mucho que su estancia haya sido excelente y se lleve un bonito recuerdo del hotel y del destino Ixtapa Zihuatanejo, para nosotros es un placer atenderle, esperamos que muy pronto regrese a esta su casa Tesoro Ixtapa, saludos cordiales.

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Reviewed 16 August 2015 via mobile

Worst ever. And had been at several hotels, but this one was the second worst. The room was barely kool, the food was the same from lunch and dinner. For ice you had to go downstairs and ask for it in the reception.

Stayed: August 2015, travelled with friends
24  Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 29 August 2015
Google Translation

Buenas tardes estimado Jose M,

Primeramente muchas gracias por tomarse unos minutos y regalarnos sus comentarios, lamentamos profundamente la mala experiencia que tuvo en nuestro hotel, estamos trabajando en cada una de las observaciones y nos gustaría que pudiera regresar para comprobar que en efecto se están haciendo mejoras. Muchas gracias.

Saludos cordiales.

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Reviewed 9 August 2015

We stayed at the Tesoro in January 2015. We've been to a few places in Mexico but never to Ixtapa. Ixtapa is on the west coast of Mexico, about 200 km north of Acapulco.

After getting on the bus for the hotel, we met Pepe the guide. He gave us good information about Ixtapa and the neighbouring town of Zihuatanejo as we drove to the hotel. Check in was fairly quick. We had asked for a room with a view but unfortunately they didn't have any available at the time. We were asked to come back the next day to see if any had. We did so, and got moved from a second floor, no view to a third floor, partial view. This room was nice and fairly clean. There was no wifi in the room but it was available in the lobby and spotty in the pool area. Be sure to ask for the password at the front desk. I think the Tesoro is an older hotel and the area itself isn't as fancy as say Cancun, but it's definitely a beautiful part of Mexico.

There is one large buffet restaurant and one smaller à la carte restaurant. The food is good however I did get a case of stomach upset. I think it was the salsa verde (green sauce) that did me in. The staff are friendly and helpful and the animation staff worked hard to keep us entertained. The pool was kept very clean and the wait staff did a great job bringing everyone their drinks. They must have a great memory. The beach area is huge and long. Great for long walks and the sunsets are beautiful. I have to mention the bartender at the main bar in the lobby, Bernardo. He worked very hard, the drinks were good and, before long, he knew what we wanted right away. It was nice to see a lot of Mexican families enjoying themselves there as well as us Gringos. :)

The only down side would be the evening entertainment. They tried so hard but it was weak. I actually felt bad for the entertainers. Kudos for trying though. We spent most of our evenings sipping drinks on the beach and watching the huge waves crashing on to the beach.

It's an easy walk to the local shops and restaurants. The larger city is Zihuatanejo. This is where the hotel workers live and commute from. It's easy to get a local bus to and from the two towns; it's about a 20 minute drive and inexpensive.

We booked one tour from our Air Canada rep. in the hotel. I just can't remember his name right now. Sorry. We took the "city/country combo" tour. Pepe was the guide. The tour had too many people for the bus so we ended up sharing with another couple a Ford Expedition driven by Maurico Lopéz. He was a friend of Pepe. I think we got the better deal. Maurico was awesome. He stopped at a local bakery and bought us all some bread with coconut and sweet potato in them. Delicious! After the tour (which I highly recommend), we asked Maurico if he knew where we could buy some pottery with a pattern we've been collecting on it. He knew what we wanted, took us to a large market, and personally found the shop that had it. The other couple wanted to buy some silver jewellery and he took us to a nice jewellery store. We had such a great day.

We would definitely recommend the Tesoro to anyone. It was one of the most relaxing vacations we've ever had. A nice change from the hustle and bustle of the larger resorts.

  • Stayed: January 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank aztek1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 26 August 2015
Google Translation

Buenas tardes estimado Aztek1967,

Agradecemos el tiempo que nos regaló al escribir sus comentarios. Nos da gusto saber que su estancia en Tesoro Ixtapa fue agradable, tomaremos en cuenta sus observaciones y mejoraremos las áreas de oportunidad que menciona, esperamos que nos visite nuevamente en esta su casa.

Saludos cordiales.

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