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“Great vacation!”
Review of Tesoro Ixtapa

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Tesoro Ixtapa
Ranked #13 of 23 Hotels in Ixtapa
Reviewed 24 January 2016

This is an older hotel, built in 1982 I believe so it's not a 5-star resort. It's clean, tidy and the people are very helpful and friendly. If you're looking for a clean 4 star resort then "this is the place" (a common phrase heard in the markets in Ixtapa and Zihuatenajo).

The wifi in the hotel is spotty at best. There are some spots that are really great for reception, like the lobby and on the left side of the pool.

If you're unhappy speak to the front desk and make sure you let them know and they will do their best to accommodate you. The staff at the front desk don't speak a lot of English but they will give it a great try.

Avoid Room 7012 as its not large enough to accommodate two people and their bags. It's like it was an afterthought. We immediately went to the lobby and said "this is not what we paid for". They understood and asked up to be patient and if we could return the following morning, they would get us a better room. We did return at 9:00 am the next morning and were assured we could have a better room as there were lots checking out.

We ended up staying in room 917 which is conveniently located next to the lobby. However, if you're wanting quiet evenings in your room, this is not the room for you. The lobby bar is hopping until about 11 pm most nights and midnight on Friday and Saturday. The room was clean and cool. AC worked great. It has a nice patio/deck with two chairs and a table and you can see the garden area and right down to the pool. No ocean view from this room. We left a tip on the bed ($2US) daily and the girls did a great job on our room and left us some beautiful fresh flowers and cool animals (made from towels) on our bed and in our bathroom. We also left a $1 US tip with an empty bottle of water and then we received 3 bottles of cold fresh water every day in our mini-fridge.

Pool is very clean. Not heated but warmed by the sun. It was warm when we first arrived but then we had a day of rain followed by a day of clouds which cooled the pool considerably.

Reserving chairs has rules around it. It clearly states "do not leave personal items on the chairs to reserve them". However, you may put your towels on a chair but only for an hour. The security team will come around and ask for your room # and name in order to record the time you've "reserved" a chair.

There seem to be different rules for the condos attached to the hotel. Some residents reserve chairs and then never use them. All day. Some try to reserve more and that seems to be okay too. Confirm the rules as the sign clearly states no reserving chairs by placing personal items on them.

There is no smoking in or around the resort. There are designated areas, one on the beach and the other out front of the lobby.

Condos on the side are owned 100% through a Canadian trust bank. Some choose to rent them out some do not. There is a monthly maintenance fee which gives the owners access to the pool and the grounds.

No food around the pool. There is a designated area for eating. This is valid as the birds have been an issue in the past. The food at the pool bar is decent but pretty plain. Hamburgers, hotdogs, popcorn, pico de gallo and chips and melted cheese.

The buffet provides a lot of variety of hot and cold dishes. The salad is good and fresh and there is always fresh fruit available. Breakfast consists of lots of things and you can have an omelet, fried eggs, bacon made fresh. The buffet opens at 7:00 am and closes up around 10:00 am. The pool snack bar opens at 11:00 am and closes at 6:00 pm. Dinner has quite a variety as well. Dinner starts at 6:00 pm and closes at 9:00 pm (I believe). The a-la-carte restaurant serves lovely food. We went once in our two week stay. If you're a VIP guest you can go as often as you like. Reservations are required and you can make them at 7:00 am in the morning. The food is good.

Reserving for tours is easy. You just need to visit your Rep. Usually need a day or two notice. Jose from WestJet is fantastic.

We did 3 tours - my partner booked his fishing trip privately by going to Zihuatenajo and speaking with the fishermen right on the pier. I did the dolphin tour and booked it through our WestJet rep. Lastly, we went on a sunset cruise but booked it privately through friends we met at the resort.

Dolphin tours are literally a 10 minute walk away. You have to reserve in advance via credit card. You can pay in cash when you're there if you choose. There are tours daily at 10 am and 4 pm and if busy, they'll add in a tour at noon. The 45 minute swim with the Dolphins is well worth the money. $124 US. you can purchase a video of your encounter for $79 US and photos are $8 US each. There are photos with two parrots also.

For fishing, best to go to Zihuatenayo and speak to the local fishermen on the pier. My partner got a 7-hour fishing trip on a 24' super panga for $180 US. The fisherman put 10 beers on the boat. You bring a lunch and water. Best to buy the lunch in Zihuatenayo right by the pier. The hotel will prepare a lunch but we've heard it's not that great.

There are a lot of Mexican families that visit and seem to come from Thursday to Sunday.

Walking to Ixtapa takes about 5 minutes from Tesoro and it is well worth the daily trips. Beware of the alarmingly adorable children who will use their big brown eyes and easy way to sell you trinkets. We were advised (after buying many ... Ok 13) not to buy from them as its supporting a mafia-type of business. The kids are sweet though and hard to resist.

Eating in town is fantastic. We did it a lot in our two weeks.

Frank's is owned and operated by a Canadian originally from Windsor. Super nice and friendly. Welcomes everyone personally and checks in during your stay. Hats are $200 MX or $15 US AND T-shirts are $20 US each. Eat here for sure ... The ribs are fall off the bone mouth wateringly great. Frank's mom makes the BBQ sauce. The Canadian pizza is also fantastic. Rodrigo is THE best host/server extraordinaire. Dos Equis are 30 pesos. We went to Frank's at least 4 times.

Highly recommend El Camaron Azul for their garlic shrimp which is to die for. We ate here twice.

Sr. Taco is another great place to eat. Raphael is a warm and generous host. Taco's were great. Speaks really great English and is very welcoming.

Eat at Emilio's upstairs for great pizza and ribs. Delicious.

The beach is long with soft sand. Very easy to walk on. Not very many shells if you're a collector. Watch the flag for water conditions. When we arrived it was a red flag which is precautionary as the eaves were big however the second week we were there it changed to black which means NO swimming as the waves are dangerous and in fact they were. Some measured in at least at 15'. They are spectacular to watch.

We got a dolphin display one day as they came in to feed. Also there are stingrays in the surf which are harmless unless stepped on. We heard about water snakes but never saw any. We're told there are two kinds of snakes in the area and they're both venomous..

There are two spots on the beach with small huts offering massages. One to the right of the hotel toward the Ixtapa marina offers an hour long massage for $20 US.

The week we stayed at the Tesoro, the resort next door, Hotel Park Royal Ixtapa, hosted the South of the Border Volleyball Tournament. Probably 40 volleyball courts set up with games being played all day long. Playing for "King and Queen of the Beach". Great entertainment.

There are not many beach vendors and if you're not interested all you have to say is "no, gracias" and they leave you alone.

Take the bus to Zihuatenayo. It's 10 pesos each and well worth it. It's easy and safe. It's about 20-25 minutes depending on your driver. You want to get off at Cinco de Mayo and wander down the shopping area. Before going ask your tour operator for a map and he'll show you the areas. Lots of great vendors who'll be happy to barter with you.

All in all, we had two fantastic weeks and met lots of really great people. We would definitely return.

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
2  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 8 February 2016
Google Translation

Estimada Sarah C,

Gracias por su comentario y por haber elegido nuestro hotel para sus vacaciones. Estamos felices de que haya disfrutado de su estancia y nuestro bello destino Ixtapa Zihuatanejo, esperamos tenerlos de nuevo como invitados en nuestro hotel para que repitan su fantásticas experiencia.

Saludos cordiales.

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58 - 62 of 829 reviews

Reviewed 13 January 2016 via mobile

Everything was to our standards. Rooms were great, food was great and there was lots of options. Nothing bad to say. We would recommend. We stayed in one of the villas off to the side and not in the main hotel but looking at the hotel, it doesn't look like there was a bad view.

Stayed: January 2016, travelled as a couple
2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 23 January 2016
Google Translation

Estimado John B,

Muchas gracias por el tiempo que nos regaló al escribirnos sus comentarios y compartir su experiencia con otros viajeros, nos alegra mucho que su estancia haya sido excelente y se lleve un bonito recuerdo del hotel, para nosotros es un placer atenderle, esperamos que muy pronto regrese a esta su casa Tesoro Ixtapa, saludos cordiales.

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Reviewed 4 January 2016

not worthy of even a 3 star, run down,and for foreign tourists, this is not the place to stay.they catered to their own,and if you want peace forget it ,to many families to battle for pool chairs,meal chairs, not very relaxing

Room Tip: ok for families maybe,but for couples,stay away
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  • Stayed: December 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
10  Thank dabud69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 8 February 2016
Google Translation

Estimado dabud69,

Gracias por regalarnos un minuto de su tiempo y compartirnos sus comentarios. Lamentamos mucho escuchar que su estancia no fue de su agrado, pero tenga la seguridad que serán corregidas personalmente por un servidor, esperamos nos de otra oportunidad y pueda comprobar que hemos mejorado. Saludos.

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Reviewed 16 November 2015

This was our first year at the Ixtapa - Tesoro Hotel and the hospitality was over the top!!!! The Staff always had a smile on their face. They ensured your stay was the best of the best away from home, because to them this was your home away from home. They made you feel safe, they were honest, they were respectful, and caring of all your needs. The hotel is very clean. The Security and Life guard ensured your safety at the pool and enforced the rules to everyone. This is a family friendly hotel! The swimming pool is really good size and I like it that you could pull your lounge chair into the water. The children that were guests were very respectful. The food was great in fact I gained a few pounds due to all the choices from not only the Buffet, but also the Ala Cart menu. The wait staff are very courteous and strive to please you this is your holiday and only you can make the best of it! We enjoyed two tours one was the Sunset Cruise on a motorized sailboat - we enjoyed a wonderful evening with a light appetizer of two chicken kabobs, Mexican rice with chips and guacamole, plus all the drinks you wanted. The other tour was to Ixtapa Island to snorkel, to relax and enjoy the beautiful scenery. We did a trip by taxi into Zihuatanejo to do some shopping and to see old Mexico. Ixtapa is known as the New Mexico. We stopped and had lunch at the Famous Ruben Hamburger place in Ixtapa. We ate at Bogart's very expensive and the food was not very good. My husband had a steak which was very tough. We had a massage with hot rocks well worth the money at the Tesoro Hotel. We took an evening carriage ride with a horse named Chocolate. It was a lot of fun. Ixtapa is very safe! All the places we ate at the food and wine was much better at the Tesoro even the desserts! We will be back next year to the Tesoro!!!

Room Tip: Our room was a junior suite with a view of the Ocean.
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  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank mexicomamaMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 11 December 2015
Google Translation

Estimado MexicomamaMinnesota,

Previamente agradecer el tiempo que nos regaló al escribirnos sus comentarios y compartir su experiencia con otros viajeros, nos alegra mucho que su estancia haya sido excelente y se lleve un bonito recuerdo del hotel y del destino Ixtapa Zihuatanejo, para nosotros es un placer atenderle, esperamos que muy pronto regrese a esta su casa Tesoro Ixtapa, saludos cordiales.

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Reviewed 16 August 2015 via mobile

Worst ever. And had been at several hotels, but this one was the second worst. The room was barely kool, the food was the same from lunch and dinner. For ice you had to go downstairs and ask for it in the reception.

Stayed: August 2015, travelled with friends
20  Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén R, Director General at Tesoro Ixtapa, responded to this reviewResponded 29 August 2015
Google Translation

Buenas tardes estimado Jose M,

Primeramente muchas gracias por tomarse unos minutos y regalarnos sus comentarios, lamentamos profundamente la mala experiencia que tuvo en nuestro hotel, estamos trabajando en cada una de las observaciones y nos gustaría que pudiera regresar para comprobar que en efecto se están haciendo mejoras. Muchas gracias.

Saludos cordiales.

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Additional Information about Tesoro Ixtapa

Address: Blvd Ixtapa s/n Lote 5, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Ixtapa
Price Range: €119 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tesoro Ixtapa 3*
Number of rooms: 203
Official Description (provided by the hotel):
With views of the sparkling Pacific and tropical mountains, this breathtaking resort features 203 rooms that cater to families, honeymooners and friends seeking the Treasure of tranquil waters, golden shorelines and year round sunshines in a vibrant Mexican destination.This All Inclusive resort is plenty of additional packages for Free Weddings, Conventions, Graduation Trips as well as Packages that include a Dolphin Encounter or SPA Massages. If you are looking for the secluded atmosphere of a Fine Dining place, just make a reservation to EL MESON, the Specialty Restaurant or even better, if you prefer to be in your room, we offer the possibility of asking for Room Service, free of charge (1 daily). In Tesoro Ixtapa you will find another exclusive jewel. If you feel hungry at midnight or coming back from the party, you will feel like at home, going down for some snacks like Nachos, Hot Dogs or sandwiches accompanied with beer or sodas...at the 7/24. And the best thing is that this is also included !!!! If you are looking for Location... This is the place to be, because it is located at the heart of Ixtapa, so you will be walking distance from the most important and commercial areas of town, as well as in front of the Golf Course or walking distance from de Marina Ixtapa. ... more   less 
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Also Known As:
Tesoro Ixtapa Hotel Ixtapa
Ixtapa Tesoro Hotel
Tesoro Hotel Ixtapa
Tesoro Ixtapa Mexico - Zihuatanejo

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