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12 - 17 of 205 reviews
Reviewed 16 April 2018

It wasn't on the beach, but close to everything in town. Great staff (especially Jesus) at the front desk. He was a gem. The rooms were comfortable, the pool nice and friendly staff. Great vacation spot.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
2  Thank rachelhperry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

We just returned from a 2 week stay at Ixtapa Palace. The rooms were clean, the staff were kind and helpful. The resort is in a great location with access to the restaurant on site or to many restaurants within walking distance. We knew that the resort was not on the beach and we were okay with that. We would definitely return to the Ixtapa Palace.

Stayed: February 2018
2  Thank Marge2022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018

The staff is very friendly and helpful, great restaurant on site, wasn't open for breakfast when we were there, buts lots of places to eat in Ixtapa close to the palace. The room was clean and the bed was comfortable, it is an older resort but they are doing renos, new t.v. microwaves, air conditioning, . There are 2 main pool areas with lots of seating, clean, has a decent gym. The beach is a ten to fifteen minutes walk away, Ixtapa has a great beach. Public transportation is basically right out the door and can take you to Zihuatanejo or playa linda. I would definitely stay here again.

Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank Destination685779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

My husband and I recently spent four months in Ixtapa Mexico as new snowbirds from Canada. We did not have accommodations at Ixtapa Palace, but we wanted to share our personal experiences spent every day using various resort amenities.
From our first interaction with Leonel, Jesse, and the other resort staff, we experienced outstanding customer service and friendliness! They were keen to welcome us to the resort and were always open to share valuable information about services for us to explore. As fitness fanatics, we were thrilled to learn of the Ixtapa Palace gym and pool facilities and the opportunity to purchase a monthly pass at a more than reasonable price. Our schedule included lifting weights, attending Zumba or step classes, enjoying the pools, and having fun with the ping pong, basketball, tennis, and mini golf! We really found Ixtapa Palace to have a positive vibe and the gym members soon became our amigos/amigas. We even got invited to various group activities with gym members that we really appreciated and highlights the inclusive and positive culture of the resort.
Having visited Ixtapa Palace over the 4 months, we can honestly say the staff is hard working, cleaning is ongoing, the restaurant is well-attended, the grounds are well maintained with regards to greenery and painting, and the open-air concept gives the palace a real tropical paradise feel. There are three clean salt water wonderful pools that all have a different shape and size and one has a delightful waterfall. Overall it offers a lot of amenities for individuals and families.
Regarding Ixtapa Palace rooms, we did not stay as we were renting a condo elsewhere, but we did receive a tour of various hotel rooms that might suit our needs and we found they had spacious kitchenettes, patios, and looked to be well equip accomodation. We are avid cyclists and really loved the central location of Ixtapa Palace as it is nearby shopping, restaurants, bars, is an approximately a 5 min walk to Playa El Palmar and just off the cyclopista that takes you all around Ixtapa, to Playa Linda, the Marina, and even Zihuantanejo.
Ixtapa Palace is an older charming resort with lots of character, personality and provides travellers a positive non-all-inclusive experience in beautiful Ixtapa Mexico!
We are returning to the area next winter and plan to spend a lot of time at Ixtapa Palace as it has become a home away from home and truly a highlight of our Mexican holiday experience!

Stayed: February 2018, travelled as a couple
2  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

This is our first time to Ixtapa. Such a positive experience for us.
We have spent four months here. November December January and February. We have a condominium close to Ixtapa Palace and ride our bikes here every day to use the gym, pools and facilities. From the first day we have been very impressed with the staff and level of customer service. Very friendly. Very helpful. Everyone speaks English and Spanish very well. Our pass allows us monthly access to the gym, classes, the pool deck, at the basketball court and recreation area. The Gym is older and semi outdoor with no air-conditioning. This may seem like a negative but we really enjoy it compared to our gym at home. A true tropical experience. Many locals attend this gym. They are wonderful people and we have made many Friends. The fitness classes are included five days a week in our pass. Zumba, Cuban dance, strength/aerobics. All fantastic. The facility is kept very clean. All three pools are kept very clean. We often stay the afternoon to use the basketball court and recreation area. This is a very quiet resort. Generally not a lot of people during the day. Perfect for relaxing by the pool.

Stayed: February 2018, travelled as a couple
1  Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Ixtapa_Palace, Guest Relations Manager at Ixtapa Palace Resort & Spa, responded to this reviewResponded 20 February 2018

We are happy to know you enjoy all the amenities we have to offer. We invite guests staying at other Hotels to come use our complete size gym (see hotel's receptionist for a day pass or even a monthly pass). Its much larger than the typical hotel gym with its full set of free weights and machines for all fitness levels.

Tony, we are glad you are making friends during your vacation as it only enriches the travel experience. Our management team is available in case you ever need anything during your vacation in Ixtapa.

Have a great time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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