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Reviewed 21 March 2016 via mobile

Pacifica Resort Ixtapa is very family friendly, all of the staff we dealt with were very friendly and willing to help in particular Napoleon Tellez, he is with the hotel concierge and you can usually spot him because he walks around with notepads so that he can take his notes when you are talking to him. They also have an awesome activities team that keeps both adults and kids entertained both during the day and also at night with different themed night shows. The food is also very good. I would definately return.

Stayed: March 2016, travelled with family
1  Thank jbarbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 29 March 2016

Dear Guest,

First of all thank you very much for your visit, definitely our staff is very important part of our hotel and people like Napo make this a reality, thank you very much for your review and we hope your soon return.

Best regards from Ixtapa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016

We just returned from 5 nights at Pacifica Ixtapa. What an amazing resort. Well maintained public areas, multiple restaurants, perfect beach & multiple resort pools. We went for Spring break & expected a crowd. Not a single college aged person at the resort. We had access to the reserved palapas & beach cabanas. Inexpensive ride to zih. We booked tours & also did some Fishing. The rooms were nice & clean although the beds are very very hard. The food is good for a all inclusive. The buffet is lacking but there are several options for dinner. Denis at the bar was always quick to take care of us. There are nightly shows for the entire family.
I recommend the spa area rooms for easier access to the spa pool.

Room Tip: Stay by the spa
  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank donnyagreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 28 March 2016

Dear donnyagreen,

Thank you very much for your comments, this type of experience encourages us to continue working to provide the best vacation experiences, thanks for your confidence and for your recommendation, we hope to see you soon back in Pacífica.

Best regards from Ixtapa.

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Reviewed 20 March 2016 via mobile

Some parts better than others.. Food:
Buffet ok. Recycled food from meal previous sometimes. Choices good one meal, next could be terrible. Omelet bar ok. Empanadas 4 breakfast good. Bacon hidden;-) ask for it. Event nights at buffet make food fresh. Golf course pool bar is awesome. Lunch at noon to 5. Inocente is the bar tender. He is the best! Hidden away and usually empty. Great spot to relax away from main pool. Sports bar. This has high end drinks and food. Awesome view. El faro is ok. Billed as high end fine dining. Has fancy food items but only tasted like medium end. Service was great. Asian buffet ok nothing special. Service ok. Accommodation s: all types here, view , no view old, new, jacuzzi on deck, small pool on deck, ask what u r getting, try to get room that shows sunset. Awesome! Older buildings run down with old decor. Lots of stairs, be prepared to hike, gondola only has two cars each way.

Good place for price

Stayed: March 2016, travelled as a couple
Thank crimepays1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 28 March 2016

Thank you for your visit and thank you very much for your rating and your comments, we appreciate your trust and visit. We will take your comments to improve and still provide a better experience to our customers.

Hope to se you return in Pacífica,

Best regards.

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Reviewed 19 March 2016

Employee appreciation of Bejamin in reservation and katsina in reservation. Very customer friendly and gave us excellent service. Need to reinstate ice cream in resturant every day. Was not able to have any ice cream in two weeks

Room Tip: Would like to recognize employee named Benjamin and Kerinsina in reservations.
Stayed: March 2016, travelled with friends
Review collected in partnership with this hotel
Thank JJMontesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 22 March 2016

Dear Guest,

We appreciate your comments, certainly our staff is very important part of our company. Thanks for write us about your experience and we hope to see you back soon,

Best regards from Pacífica

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Reviewed 19 March 2016

Over the years Pacifica has grown into a family resort. There is a mixture of Mexican and other North American families as well as couples. There are 4 restaurants, but the Italian Restaurant and the Moon Bar are only open 2 days each week. Reservations are only made thru each Saturday, so if you come in after Saturday, you probably will be eating in Tullipines by the beach wich is essentially a buffet. Also there are a lot of stairs because the entire resort is on a hill. All the staff here are really great and most speek English. There are many pools, some rooms have a small infity pools and some have a jacuzzi tub.

Room Tip: Any room with a ocean view would be great, make use of the gondola or transportation to get around
Stayed: March 2016, travelled as a couple
Review collected in partnership with this hotel
Thank 374bobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 28 March 2016

Dear Guest,

Thanks for writing us, gives us a great happiness to know that you had a pleasant holiday at the hotel, definitely our staff is a very important part of what we do. Thank you for your review and we hope to have you back at the hotel soon,

Best regards.

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