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4 - 9 of 25 reviews
Reviewed 1 May 2014

This was my first time in Puerto Escondido and I must say staying at this hotel made all the difference. Most commendable about the hotel is its excellent restaurant. After heading out to the various beach palapa restaurants and being ripped-off with bad food and terrible service, we had dinner at the hotel restaurant once and never looked back! Food was well-priced, the menu varied – with an amazing vegetarian selection (unheard of in Mexico) – and every dish we sampled was absolutely delicious. The bungalows are not bungalows at all but rather a kind of house with 4 apartments. That said, each has a very private feel and has a pleasant terrace with table, chairs and hammock. There is a very nice pool in leafy surroundings with sun-loungers. The apartment itself is spacious with basic furnishings. The bathroom is nice and stocked with shampoo, soap, and conditioner. There is a free purified water dispenser on each floor which is excellent. The TV has English channels. Within a few steps of a gorgeous white-sand beach with large waves. This is definitely a better and cleaner beach than some of the others in Puerto. The hotel is within short walking distance of an ATM, shops, and a supermarket. The air-conditioning is efficient but oddly placed in the kitchen rather than in the bedroom, so it has to be left on all day to cool down the apartment eventually. The ceiling fans work well although they are rather noisy. On the down side, the wifi although free had a very weak signal. The service at the front desk was variable from somewhat hostile to passable. The apartments on the lower floor are not recommended because of foot traffic – try for one on the top floor. Although the terraces are sea-facing, you cannot see the sea because of the tall palm trees on the beach covering the view. Overall, highly recommended.

  • Stayed: April 2014, travelled as a couple
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3  Thank Kasparus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

I have for many years on spent a week or two with family and freind over Christmas at the Santa Cruz Bungalows and always enjoyed it very much. There are only eight bungalows, four in every building so you don´t see the neighbours much. The pool is nearly always alone since many take to the beach or one of the two pools in the Santa Fe Hotel right next to it. I prefer the bungalow pool since it is not as warm as the other pools, it is just perfect for cooling you down. We would have a light meal in the bungalow and vegetarian food at the restaurant in the Hotel. If you want to vary there are plenty of places around. I highly recomend it for couples and families.

Room Tip: They are all pretty much the same
  • Stayed: December 2012, travelled with family
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1  Thank AdamB060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto L, Manager at Bungalows Santa Cruz, responded to this reviewResponded 24 January 2013

Thanks for your feedback. It has been a pleasure to serve you and to know that your stay was enjoyable. We hope to serve you again soon.
Best regards, Roberto.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2013 via mobile

It is so clean, it has a good location , close from the surf point. Big rooms. And also the food is really good. The vegetarian food is tasty !! I really had a great time staying at bungalows Santa Cruz !!!

  • Stayed: October 2012
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Thank SofiaSegura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto L, Manager at Bungalows Santa Cruz, responded to this reviewResponded 26 January 2013
Google Translation

Muchas gracias por su opinion en Tripadvisor, estamos contentos de haberles tenido aquí, esperamos atenderle de nuevo pronto.
Roberto.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

My husband and I stayed for many years at the Bungalows Santa Cruz. We enjoyed having the privacy of our own swimming pool and kitchen but still having all the amenities of the main hotel. The restaurant is one of the best in Puerto and for sure has one of the best vistas of the ocean. The location is very central and you can access the beaches quite easlily. I know you will enjoy your stay there.
Ana

Stayed: March 2011, travelled as a couple
3  Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

Santa Fe/Santa Cruz.

We made a booking through DHR for a Junior Suite in the Santa Fe Hotel only to find that we were given a room in the adjacent Santa Cruz Bungalows, managed by the same Reception Desk.

Only the next morning were we to realise that the responsibility for what turned out to be, to us, considerable discomfort lay with DHR who had also charged us for the Junior Suite in the Santa Fe whilst allocating to the Santa Cruz.

This assessment, therefore, relates to the Santa Cruz Bungalows.

In a word, our room C4 was a dump. Very warn and very smelly.We were suspicious that the source of the smell could have been leaking gas from the 4 ring gas cooker and this turned out to be the case with the result that we were moved to room C2. Rubbish already in bins, electrical fittings loose and not connected, curtains just-a-say hanging, no hot water in the shower and cockroaches and a layer of dust covering floor and kitchen tiles most of which were cracked.

''Neo-colonial, palm shaded, colonial ranch style furnishing'', Lonely Planet's words not ours but scratch the surface or, in daylight and you would most definitely not want to rest your head in the Santa Cruz room ............ or even sit on its furniture for that matter. We also came away with a residual itch ! Certainly not recommended.

  • Stayed: December 2011, travelled as a couple
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5  Thank JandJFarnhamCommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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