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Reviews (1,002)
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All reviews private pool olive groves on site shop kids pool hotel bus hire car all inclusive resort per day lovely resort the hotel offers heraklion airport sitting room relaxing holiday whole week yogurt the hotel manager fresh towels
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Reviewed 26 August 2017 via mobile

This was too be a special trip for us celebrating the 29th anniversary of wife's 21st birthday. The staff's customer services made this occasion just perfect! The spa staff gets 5-Star review, Argiro is a star player! Her attention to detail and going the extra mile made all the difference for us!! I can say the same for the reception team too just awesome! Shout out to Eli who made our accommodations feel like home!

Stayed: August 2017, travelled as a couple
Thank Hollimonac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Amazing, kind, beautiful, helpful and proffesional staff. They really made the difference between a good vacation and an amazing one.
Perfect location!!!!!!!!!!!!!!!!!!!!!!!!!!
One of the quieter and better locations in Crete.
Our deluxe suite had an amazing mountain and sea view.
Food was very good and lots to choose.
THIS IS THE PERFECT HOME-AWAY-FROM-HOME.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Helen l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

I'll keep this one short. Paid to stay here for a week and paid again to move elsewhere. Not 3 star, never mind 5. Very small rooms not that clean. We where stuck right at the end of the complex with 5 CHILDREN. No view. Really shabby place. Worst food we have EVER had in a hotel. The RAT under our table at dinner was the last straw. Yes it is true before the manager say's it was not!! My partner will be writing her own review and will put more info down i'm sure. Sorry R.G but this neally ruined or 3 weeks abroad with our children. Have a good look around before you book this hotel. All the staff where awsome.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
10  Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile

Great location, excellent service.
We really enjoyed our visit to Crete. Delicious food choices with fresh ingredients. Hotel is in a convenient location for sightseeing. Personnel on top. We' ll return next year.

Stayed: July 2017, travelled as a couple
Thank ntina d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017

First thing to say is that all the staff were friendly and helpful - without exception! We had family accommodation which was clean on arrival, and cleaned daily, with fresh bath towels every time. There are three pools, the one with the beautiful sunsets, which we didn't use (for no particular reason!) which is by the restaurant, a small children's pool (not relevant for us), and another pool which we used all the time, and greatly enjoyed, and always managed to find space to settle, and near a bar for cool drinks. The food was better than we expected after reading previous reviews, but slightly samey. We also read in previous reviews about getting caught out regarding All Inclusive bookings - to the point that we checked our booking - but still got caught out!! Frustrating, as we had only searched online for ALL Inclusive holidays, but still, our mistake - Full Board does not mean All Inclusive! Full Board is accommodation and food only NOT drinks (except breakfast apparently!), so we ended up paying extra to become All Inclusive, as the alternative was to pay 4 or 5+ Euros for every single drink (soft or alcoholic). The charge is 15 Euros per person per day, although they offered half charge for each of our teenage children, which softened the blow. I got the impression this was a fairly regular misunderstanding. Once this was resolved, however, we genuinely had a lovely and relaxing holiday. The resort is quite a way from anywhere, so it depends if you are happy to travel by coach/taxi/bus to see things. We elected not to, as we were only there for a week and the Euro/GBP exchange made the excursions pricey in our view (Santorini would have been lovely, but 500 Euros for 4 of us seemed a bit steep). It also transpires that all the trips operated by the resort are geared for Dutch, German or French guests, not English (makes a change!). When we arrived, we were the only English guest there! That said, we travelled with On The Beach, and they have an agent to call for trips/excursions, which might be worth doing, we did not pursue it ourselves, and contented ourselves with a couple of trips to Rethymnon, which was a lovely place to go.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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