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114
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Reviewed 4 weeks ago

The resort is breathtaking! Very clean and well laid out. Service is super friendly! Shout out to Sexy Charlie! If you go, you know!
The resort missed 5 stars from me because of the little things:
-Coffee maker in the room is unlike any I've seen before. There's no directions on it so we winged it. Thankfully we were able to figure it out without breaking it. Also, there was no creamer in the room (powdered or otherwise) and no spoon or stir sticks so we weren't able to stir our sugar into the coffee.
-The cleaning staff was very thorough except for leaving bottled water in the fridge. We were there 7 days/6 nights and only got water in the fridge twice even though we left the empty bottles on the dresser to remind them to refill the fridge.
-There is a tablet in the room and a tv channel to tell you what restaurants are available but it says the restaurants close two nights a week. They don't tell you which night it is closed. Same with the activities around the resort. Several times we went to dinner only to find that restaurant was closed that night. Frustrating! This tablet is the perfect way to communicate with the guests cheaply, easily and effectively but it was very under-utilized.
Other than those things, we loved our vacation! Have already booked our next trip!

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Jen_in_Co
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Jen_in_Co

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.

We look forward to having the pleasure of having you back home in the near future.

Sandra Jaramillo
e-concierge / Social Media Coordinator
Secrets Puerto Los Cabos Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This was our second visit during covid. Beautiful resort. Everything is well taken care of and property beautifully maintained. I visited the spa twice and everything was very very relaxing and excellent staff. The food was wonderful at the restaurants and the entertainment was on point. The night shows were so fun, especially the Jersey Boys and Mexico night. The entire staff is wonderful, but here are a few that were extra special during our trip. Carlos from Oceana, Roberto Sanchez at poolside, Mauricio from el patio, Dolores and America from seaside grill, and Antonio from Portofino. Thank you again.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank lppenny23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear lppenny23

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

Sandra Jaramillo
e-concierge / Social Media Coordinator
Secrets Puerto Los Cabos Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

My husband and I visited Secrets Puerto Los Cabo for 5 nights to celebrate our 10 year anniversary from September 17th to the 22nd. We enjoyed our time soo much. The property is beautiful even with the recent hurricane. Yes the day we checked in there was no power for a few hours but it was resolved after that. The service was excellent and the food was really good. The concierge staff is so helpful and want to make sure you have everything you need. Karla with Unlimited Vacation Club is amazing, she was so helpful and made us feel like family. Alberto and Eric also with UVC we’re also great. There are so many staff members that went above and beyond to ensure we felt at home and enjoyed every minute of our stay. To name a few Arturo and Salomon pool wait staff, Christian the lobby bartender, and last but not least Miriam server, Sara the host, and Manager Eloy at Oceana restaurant. We will definitely come back. I highly recommend staying at this resort.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Crystalg3777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Crystalg3777

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

Sandra Jaramillo
e-concierge / Social Media Coordinator
Secrets Puerto Los Cabos Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2021 via mobile

We came to celebrate our 20th Anniversary and absolutely loved our time there. From our upgrade to Preferred Club with the help of Gustavo, great drinks by Pablo our fave bartender in Rendezvous. He had our drinks ready when he saw us coming. In the Oceana; Eloy, Liz, Mincius and Sara were wonderful. In the Market Cafè; Marley our hostess was delightful and Leonel our server were awesome. Everyone was friendly, helpful and you could always see the constant cleaning around the resort. Our final night, we ate at Portofino with Nivardo as our server. The atmosphere, food and service were on point. We will definitely be back.

Room tip: If at all possible upgrade to Preferred Club
Date of stay: September 2021
Trip type: Travelled as a couple
Thank Alicia Y
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear Alicia Y

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

Sandra Jaramillo
e-concierge / Social Media Coordinator
Secrets Puerto Los Cabos Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2021

This resort is awesome! The food & beverages are very good for an all-inclusive resort and the service from the pools to the restaurants, room service etc are all wonderful. At The Patio restaurant Sergio Lopez our waiter was on point, very attentive!!! The head chef Alejandra knows her business, best Mexican food we've had in a long time!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank rachelbZ5042YC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Social Media Coordinator Secrets Puerto Los Cabos Golf And Spa R, Otro at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 4 weeks ago

Dear RachelbZ5042YC

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

Sandra Jaramillo
e-concierge / Social Media Coordinator
Secrets Puerto Los Cabos Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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