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Reviewed 24 July 2018 via mobile

My other half and I stayed at Las Ventanas for 4 nights over Easter. I have stayed at this resort now about six times. Since my first visit I have felt that this resort sets the standard for incomparable personal service that isn’t over the top. There is great attention to detail, from the sewing pouches with thread to match your vacation wardrobe, to the staff learning your names and the way you like your drinks within a day. The staff are not only nice and attentive they are each well trained to provide excellent service. He rates are high, but I am well beyond asking myself whether it’s worth it - it is. If you are a couple, book a suite in the adults only pool area. With no disrespect to families and kids, we don’t have kids and enjoy the peace and quiet of an adult section. Our butler was attentive without being over bearing .

New restaurant Arbol was excellent in terms of food and drink. It’s a fusion restaurant. I am Asian and love my Asian food and the food here was some of the best Chinese food I have ever tasted. I couldn’t believe it.

With Las Ventanas you can have world class elegance and sophistication in Mexico.

I tried to think what could be improved upon. I could not think of anything ... and I am admittedly picky.

Enjoy your stay at this spectacular venue.

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank ssi604
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lasventanascabo, General Manager at Las Ventanas Al Paraiso, A Rosewood Resort, responded to this reviewResponded 24 July 2018

Dear ssi302,

Thank you for taking the time to write such a wonderful review about Las Ventanas al Paraíso. We are delighted to read you enjoyed your stay and appreciate your comments regarding our service. We love spoiling our guests with our one of a kind amenities and the attention to detail.

We are looking forward to welcoming you on many more trips to this lovely Paradise!

Frederic Vidal
Managing Director

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Reviewed 23 July 2018 via mobile

Amazing taste, requeste all meet, FABULOUS GUACAMOLE!
Chilies are great hit, service excellent as always, clean, beautiful.
Always wonderful ambience, lighting, food and people.
Chef will always try to meet your request.
Beautiful views.
Been there for lunch and also for dinner,several times, always a 100,top quality on all products and service.
They should know your last name by the time you arrive.

All great!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank bbramon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lasventanascabo, General Manager at Las Ventanas Al Paraiso, A Rosewood Resort, responded to this reviewResponded 24 July 2018

Dear bbramon,

Thank you for having taken the time to post your wonderful review of Las Ventanas al Paraíso and sharing how much you enjoyed your experience! We are thrilled to read everything you experienced was wonderful, especially our Guacamole!!

All of us here at Las Ventanas look forward to welcoming you again soon.

Hasta pronto!

Frederic Vidal
Managing Director

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Reviewed 19 July 2018 via mobile

We just returned from our very special stay at Las Ventanas. Everything from our suite, to our awesome butlers that made our stay extra special, to the food and just the property itself are what made our stay so magical but it definitely was not without its flaws.

Room Service: We had breakfast on our terrace every morning and service was always on time and set up was beautiful. My only complaint regarding room service is that we had to call every time for our dishes to be cleared away and even then it was not done within a timely manner but by the time we got back to the room after a day at the pool the dishes were cleared.

Spa: My husband and I had a couples massage and I have to say that it was one of the best massages I have ever had. My masseur was Roberto and I can say that he is a true healer. I asked for pure relaxation and that is exactly what I got. I walked out feeling like I hadn't felt in years: stress-free and relaxed. The only negative part to my spa experience was that the spa attendant who showed me to my locker was clearly impatient and borderline rude to me. There was a bit of a language barrier and she assumed I didn't understand what she meant so she would repeat herself in an aggressive tone. It made me feel unwelcome and ruined the start to my spa experience. I'm a pretty understanding person but I can see how it would offend other guests much more than myself.

Beach Cabana: We had the large beach cabana for a day and it was well worth it for some privacy and convenience on the beach. Although, I can say that service was hit or miss as is true for the two pools we went to (main and the lazy river pool). There was one pool butler in particular at the main pool that was rude to us and even made a comment in Spanish to another attendant when she retrieved our signed bill, opened the booklet to view it, and started laughing out loud. Did we not leave her a large enough gratuity that was top of the automatic service charge?

Our room butlers: We had the best butlers: Alina, Massiel, and Arturo. All of them contributed to our comfort and they made us feel like we were staying in a private home with gracious hosts rather than at a resort. They added a level of service that we hadn't experienced anywhere else and are the reason why we feel welcome to go back to Las Ventanas time and time again.

There are many other small details that added to the overall big beautiful picture we have of Las Ventanas but are too many to list. And even though there were several borderline offensive mistakes we encountered, we still plan on coming back to this extraordinary place every year.

Date of stay: July 2018
Trip type: Travelled with family
4  Thank jenilynp08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lasventanascabo, General Manager at Las Ventanas Al Paraiso, A Rosewood Resort, responded to this reviewResponded 11 August 2018

Dear jenilynp08,

Thank you for having taken the time to post your wonderful review of Las Ventanas al Paraíso and sharing how much you enjoyed our resort. We were truly honored to read that everything your experienced was exceptional and at the same time we are a humble property always seeking for new ways to increase the pleasure and satisfaction of our guests, so we appreciate your honest feedback about the service received at the Spa and by pool butler.

Thank you for your kind comments regarding the service you received from Alina, Massiel and Arturo.

All of us at Las Ventanas truly look forward to welcoming you back in the near future.

Sincerely,
Frederic Vidal
Managing Director

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Reviewed 17 July 2018

Everything about this place is first class. Arrivals are greeted by a mariachi band and foam margaritas. Pool service (including juices, popsicles, candies, sunglasses cleaning, and frequent umbrellas adjustments) is amazing. Food the pools and restaurants is terrific, but, yes it’s expensive! New Arbol restaurant is fabulous.

Date of stay: July 2018
Trip type: Travelled with friends
Thank txtraveler354
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lasventanascabo, General Manager at Las Ventanas Al Paraiso, A Rosewood Resort, responded to this reviewResponded 11 August 2018

Dear txtraveler354,

Thank you for having taken the time to post your wonderful review of Las Ventanas al Paraíso and sharing how much you enjoyed our resort! We were truly honored to read that everything your experienced was exceptional, including Arbol!

All of us here at Las Ventanas are looking forward to welcoming you back soon.

Warm regards,

Frederic Vidal
Managing Director

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Reviewed 9 July 2018

This is by far my favorite resort we have ever stayed at! The rooms are gorgeous, the beds are so comfortable, the bathrooms are huge with wonderful soaking tubs & bvlgari bath products. A tequila bar in your room with different combinations to try (chocolate, lime, brown sugar). Breakfast is included & they deliver it to your room or private patio every day. Pampering at it's finest!

Date of stay: January 2018
Thank akccnc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lasventanascabo, General Manager at Las Ventanas Al Paraiso, A Rosewood Resort, responded to this reviewResponded 14 July 2018


Dear akccnc,

Thank you for your review of Las Ventanas al Paraíso! We are thrilled to read your lovely words, especially regarding the service you received from our team members and how you enjoyed every detail of our resort including the tequila amenity and breakfast at your suite.

We hope you will give us the opportunity to pamper you again in Paradise!

Hasta Pronto,

Frederic Vidal
Managing Director

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