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“Long Walk From Lobby, Otherwise a Great Stay!”
Review of Hotel Riu Santa Fe

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Hotel Riu Santa Fe
Ranked #41 of 73 Hotels in Cabo San Lucas
Reviewed 10 October 2017

I was a solo traveler to Riu Santa Fe for a friend's wedding. I'd never stayed at a Riu resort or in Cabo before despite being a frequent traveler down to Mexico. I was excited to see how Riu compared to other places I have stayed.

First, check-in went OK. There was no line so I was able to check in immediately, but rather than letting me go straight to my room I was brought to a table where there tried to sell me on some excursions. I was only there a few days and my agenda was pretty full with wedding things so I told them I wasn't interested. I was told that I would have to wait there until someone could help me with my bags and the lady kept trying to sell me on places to go. I figured it was a ploy to sell you on excursions so I decided to just walk to my room with my luggage rather than listen to the sales pitch.

My biggest complaint about the resort is the long walk from the lobby and restaurant area to the room. It was a bigger trek than I thought it would be, especially since I was carrying all my luggage and there was no covering from the sun. Luckily it wasn't too hot and I'm pretty young and capable. But if you have mobility issues that walk can get quite annoying after a while.

However, those two things are my only complaint about Riu Santa Fe. Everything else was amazing! The food was great, the service (besides the original check-in process) was great, the pools are fabulous! The bartenders don't skimp on the drinks and I had the most amazing mojito.

They also did a fabulous job with the wedding ceremony and we had a great reception in the nightclub area. My friend got bit by a spider and had an allergic reaction and the resort doctor took really good care of her. All in all it was a great trip and I would definitely go back to Riu Santa Fe and Cabo in a heartbeat.

If they wanted to make it perfect, add more food options for after-hours. I did find myself getting hungry late at night, especially after drinking with everyone for so long, and the hot dogs weren't my thing.

  • Stayed: May 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank ARhodes112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 October 2017

Let me just start off by saying I love Cabo! I've been there numerous times and every time I stay somewhere different. The Riu Santa Fe was a first for me and my husband, but not for the rest of my family. We went there for my sister 40th birthday celebration and had a fantastic time. I really enjoyed the entertainment staff, they were energetic, fun and a good time! The pool/bar area was my favorite! My mother really enjoyed the evening shows and would go on her own every night. I didn't love the food but I didn't hate it. The crowd was rowdy during our stay and it was loud at night, however, I was there to party so I didn't mind...I can see how it can be too loud for kids or people who want some quiet. Overall, I plan on going back and enjoying some more of that beautiful Cabo sunshine!

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Great Falls, Virginia
65
Reviewed 2 October 2017 via mobile

Let's just say it's not the most luxurious all-inclusive resort , but you get what you pay for. The prices are great compared to other all-inclusive resorts and you get everything you want - all the drinks you can drink and all the food you can eat.
If you don't want to pay ridiculous money for a hotel, I definitely recommend it. The rooms are clean, the staff is very friendly and the pools are huge and nice and the location is pretty good as well.
Why I'm saying "you get what you pay for" is the food. The foods quality could be better. Some restaurant we tried outside of the resort were way better. I would say their breakfast buffett was the best.
The club they have is kind of small too, but I didn't really care about that anyway.

Stayed: August 2017, travelled as a couple
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

We visited this resort in July for my sister in laws bachelorette party. The grounds are nice, the options for food are extremely slim, and room service is not available. The rooms are average, the staff is not very attentive when you are at the pool or beach, but the view from the infinity pool is gorgeous. I prefer Quintana Roo when visiting Mexico, because I love white, powdery sand, and the warm turquoise water....but if I were to ever visit Cabo again, I would definitely spend more money on a nicer resort to have a better experience! I don't recommend this resort!

Stayed: August 2017, travelled with friends
3  Thank kramos7130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this reviewResponded 4 October 2017

Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We are committed to providing excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve our services. We will share your impressions with the corresponding department in order to make adjustments, if necessary.

We hope to see you again in RIU so that you can enjoy the quality, service and attention that define our hotels.

With our best wishes we remain,

Hotel Riu Santa Fe
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

Our room was in the garden area, which i preferred, it was very quiet and near the back pool which I preferred as it was quieter. The room was clean and well maintained, my biggest complaint was the beds, rock hard, very uncomfortable. The food was quite good, lots of choices in buffet which is where we at most meals, the restaurants were good but you have to make reservations for these and only can reserve for current day and next day. We noticed unless you get to lobby first thing in morning to reserve and stand in the line you will not get restaurant of choice or be eating late. We booked one excursion with someone in hotel lobby and it was a great boat/snorkeling excursion. Wifi is only available in lobby area unless you pay which is a definite negative. Overall we had a great trip, this is a great choice if you are trying to get a good quality resort for inexpensive.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank sheila73rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this reviewResponded 29 September 2017

Dear guest,

Thank you for choosing our hotel and for taking the time to share your experience with us. We are glad to hear that you overall enjoyed your stay at our hotel and highlighted the variety of food offered at our main buffet.

On the other hand, we are sorry that the mattresses were not to your satisfaction and we would have liked to have been informed of this during your stay in order to help you upon request with additional mattress toppers.

We hope you will choose to visit one of our RIU hotels again and give us the chance to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

Hotel Riu Santa Fe
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Santa Fe

Address: Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Top resorts Hotel in Cabo San Lucas
#27 Spa Hotel in Cabo San Lucas
#30 On the Beach Hotel in Cabo San Lucas
Price Range: €151 - €243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Santa Fe 3.5*
Number of rooms: 902
Official Description (provided by the hotel):
The 24h All Inclusive Hotel Riu Santa Fe opens all year round and is situated in the south of the Baja California Peninsula and borders the lovely, sandy El Médano beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal due to its proximity to Los Cabos Airport SJD (40 km) and Cabo San Lucas (4.5 km) and invites you to explore the area. The hotel has 902 comfortably furnished rooms and offers many amenities. Relax in the spa area or get in shape in the gym. 4 outdoor pools, 1 children's pool. RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Italian, Mexican, Asian specialty restaurants, Steakhouse, and 7 bars. ... more   less 
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Also Known As:
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Hotel Riu Santa Fe Los Cabos/Cabo San Lucas, Mexico

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