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Reviewed 6 March 2016

This resort sits by itself along a rocky beach not suited for walking. When you drive up, you are greeted by a wonderful staff, marimbas playing, and margaritas flowing. They have at this time Phase I, Phase II, and in April they will open Phase III. Each phase has three floors and face the ocean. In phase one, any floor has a perfect view of the ocean and where the whales play daily while the ocean is warm. Phase II, great view from the third floor, 2nd floor, partial view of ocean, 1st floor, No view of ocean. Available right now they have a Studio - which included small kitchenette with two burners, large refrigerator, full set of dishes, silverware and glassware with pots and pans. Full bathroom with tub and walk in shower. Eating table with 4 chairs. Two queen size beds (very soft). A wonderful big balcony. The two bedrooms includes the Studio with a door that will take you into the one bedroom suite. This includes everything in the studio along with the full kitchen, dinning area, living area, two bathrooms, King size bed, and two more wonderful balconies. If you need a three bedroom, it would be an attached studio and one bedroom suite with an unattached studio. In April 2016 when phase III opens, they will have 4 bedrooms available. On site, they also have Villa which are available but are much farther away from the ocean but have their own pools. These are two, three and four bedrooms.
Phase one has an infinity pool (adults only) quiet pool. Phase two has a nice pool for everyone. Pool activities are here, along with areas for the young kids.
There are three restaurant on site with two pool side snack bars. Each pool has a swim up bar. A small store, gym, and spa (massages starting at $180.00 US) and laundry room that requires quarters on site.
If you want to go into town (San Lucas, or San Jose) a taxi is available but can run as much as $60.00 US one way. At the airport or at the resort, you can rent cars for around $260.00 (US) or less for a week. This resort does have a shuttle that will take you into San Lucas and drop you off at their sister resort which is right at the marina which is where everything is, that you would want to do! shop, eat, fish. Everything. Shuttle is free and runs on a convenient schedule.
CostCo and Walmart are close by the resort within 5 - 10 minutes. Taxi is expensive to go there though.
People you will want to know while you stay there.
Manuel - Head Concierge when you drive up - awesome.
Lorenzo - waiter at the breakfast buffet ($22.00 usd) - awesome
Jose Bacia - Phase II pool server. Takes your order for drinks while you relax around the pool. He is Awesome
Carmen Martinez - Chef - Breakfast buffet - Grill - She is so sweet and amazing on the grill for eggs, omelets, and casadillas ! She is awesome

Room Tip: Phase I - floor one is pool level 2nd and 3rd floors are spectacular with awesome balconies Phase II - 3rd floor only for view
  • Stayed: February 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Alanlees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 8 March 2016

Dear Alanlees,

Time is the most precious thing in the world because you only live once. That’s why I would like to thank you so much for taking part of your time to write such a nice description of how well your vacation went here at Hacienda Encantada. We are looking forward to welcome you back to our little place we call paradise.
Once again thank you for taking the time to share such a detailed review of your first experience!!

Sincerely,
Marco Ibarra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2016 via mobile

We had a great time. Kaley at the pool was so awesome, such an asset to HE, also Antonio at the restaurant very professional and friendly. Manuel greeted us very well when we would come back from town. Such a great place to spend a vacation

Stayed: March 2016, travelled with friends
1  Thank Jhodkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 8 March 2016

Dear Jhodkin,

Thank you so much for taking the time to write such nice comments about us. We are delighted to know that you enjoy our premises. it would be our pleasure if you can accompany us in the near future. Nothing pleases us more than knowing that we are creating memorable experiences for our guests. Please let us know if we can assist you with your next trip. The highest compliment that you can give us is that you will come back soon!! Your happiness, comfort and satisfaction are our main priorities.

Sincerely,

Marco Ibarra Macias

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Reviewed 4 March 2016 via mobile

Once you have the attention of the wait staff, they are terrific! Particularly Gonzalo and Karely who were professional and kind. Sometimes we waited a while to get noticed by the quiet pool or in the Owner's section.

The porters (?) who transport you day and night and make multiple arrangements for you are pleasant and attentive. Manuel and Carlos are exceptional.

Lastly the housekeeping staff is fantastic. Our rooms were spotless and Maricella Hernandez provided special touches like flowers and towel "swans" - the turndown service was perfect.

Grand Mexico Hotels may want to rethink this property's sales strategy; is it upscale with attention to detail or is it a bargain-hunter's dream?

Stayed: March 2016, travelled as a couple
1  Thank smburke62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 8 March 2016

Dear Smburke6,

We are so spoiled by your comments. Is so good to hear that you love our facilities. I have shared your nice comments with Carlos, Gonzalo, Karely and Manuel and they so grateful to hear all your comments. . We are very satisfied to know that you had a great time and we can’t wait to welcome you back. We are looking for improvements to meet the needs of all of our guest. Please let us know if we can assist you with your next trip. The highest compliment that you can give us is that you will come back soon!! Your happiness, comfort and satisfaction are our main priorities.

Sincerely,
Marco Ibarra M.

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Reviewed 3 March 2016

We just returned from another wonderful two week stay at Hacienda Encantada. It was awesome from the moment we arrived, till the moment we left....

The employees at HE couldn't do enough for us. We had our 5 year old grandson with us and the Activities Director, Fernan Antonez is the BEST A.D. in the world. Our housekeeper Araceli was wonderful especially on Valentines Day... our rooms were decorated so beautiful with fresh flowers on the bed. The bellman, Alfredo was always smiling and always smelled so good :) Salvador at the pool bar was the best bartender, and was always ready to serve our special drinks.

We are fixed week owners in this resort, so we always know which rooms we will be living for two weeks. The views from the resort are breathtaking!!

We have been back for 5 days, and can't wait to return!

  • Stayed: February 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank ctrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 8 March 2016

Dear Ctrom,

All of us here at Hacienda Encantada feel honored that you were here with us at your second home. We are very satisfied to know that you had a great time and we can’t wait to welcome you back. We are all grateful to hear such nice comments. Nothing pleases us more than knowing that we are creating memorable experiences for our friends. The highest compliment that you can give us is that you and your family will come back soon!! Your happiness, comfort and satisfaction are our main priorities.

Please contact us at any time

Sincerely,

Marco Ibarra Macias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2016

Did not have reservation rooms correct on check in. We had to move day later.
2d week was promised better room location which never happen.
We are owners and appears hotel wedding parities got priority .
At check out mistake on double charges

  • Stayed: February 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Duane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Residences, responded to this reviewResponded 8 March 2016

Dear Duane R,

Thank you very much for taking the time to share your experience with us. What you experienced is not the high level of service that we strive to achieve and maintain with every guest. Sorry for the inconvenience you had, we are looking for improvements to meet the needs of all our guests. It would be an honor to speak with you directly and get additional feedback from you.

Please let me know by sending me an email at mibarra@mexicograndhotels.com.

Sincerely,
Marco Ibarra M.

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