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Reviewed 1 April 2018 via mobile

Stayed in the residence side and loved every minute. Staff were friendly and helpful - certainly aiming to exceed expectations. The grounds are amazing - there is an army of groundskeepers watering, trimming and maintaining a vast, colourful and immaculate property. Pools were similarly well attended, beach was great - overall a wonderful spot that we will be returning to. I can’t help but think if they lowered there food and drink pricing they would actually make more - the swim up bars are empty all day, restaurants are so pricey that most with kitchens simply cook at their villas

Stayed: March 2018, travelled with family
8  Thank billybob101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at Esperanza - Auberge Resorts Collection, responded to this reviewResponded 9 April 2018

Dear billybob101,

Thanks for sharing your amazing comments! We're delighted you loved our residences and that our team exceeded your expectations.
Thanks for posting your valuable feedback as well. Our culinary team sources local ingredients as well as high-quality imported food & beverage items and strive for the menus to reflect the tastes and international influence that is found within the luxury resorts in Los Cabos.

Once again we cannot thank you enough for sharing with a wider audience how much you loved your stay as well as our entire property.

Our team looks forward to seeing you back again soon!

Warmest Regards,
Marc Rodriguez
General Manager

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Reviewed 31 March 2018

We have just returned from a amazing trip from Esperanza. Even prior to our arrival, the service extended to us was nothing short of excellent. Mario, our personal concierge worked with us on everything from airport transportation, restaurant reservations to activities. He was both responsive and professional, very impressive indeed.

From check in to in residence, we were thoroughly pampered and treated like royalty. We were served with welcome cocktails, chips/salsa/guacamole, sparkling wine, chocolate dipped strawberries at check in. Everywhere we went, we were greeted from the friendly staff. How they manage to remember our names is beyond us!

We had the oceanview palapa spa casita on the top floor. The location of the room was extremely private, quiet, with high ceilings and a nice view overlooking the sea. The room was also very well appointed with thoughtful amenities including sunblock, lip balm and insect repellent. Included is an in-room ipad informing us about the resort and things to do on-site, and they even developed an i-messenger app so that we can DM the staff on any requests we may have - love it! Even though the hotel was closed to full capacity, the entire resort had a relaxed ambiance to it, we never felt that it was too noisy or claustrophobic.

The resort also does a great job with on-site activities. There were a ton of things to do without having to leave the property - Fitness (yoga, pilates, TRX, bootcamp) and spanish classes; tequila and wine tastings; along with cooking classes to name a few. They even have an on-site complimentary photoshoot service from Studio Em that we signed up for. Walter, our photographer was pleasant and made us feel at ease immediately. He also knew all the photogenic locations in the resort to shoot and made the session fun and effortless. Walter and his associate Vanessa were both professional and polite, never at any point did we feel pressured to purchase any of the photographs. We ended up purchasing a few as souvenirs since they were so beautiful.

Overall, the visit to Esperanza has absolutely exceeded our expectations. We loved and enjoyed our time at there and can't wait to return in the near future.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
10  Thank Minsfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at Esperanza - Auberge Resorts Collection, responded to this reviewResponded 9 April 2018

Dear minsfo,

Thanks so much for taking time to share your detailed review on Trip Advisor. Mario and our staff enjoyed making sure you felt pampered and relaxed throughout your visit and it sounds like you were blown away by their warm and genuine service throughout your time at Esperanza.

We could not be more thrilled that you loved our palapa casitas as well as our fitness program and new photography sessions!

We look forward to your next visit and appreciate your loyalty and support.

Warmest Regards,
Marc Rodriguez
General Manager

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Reviewed 30 March 2018 via mobile

Just returned from Esperanza Resort as we celebrated our 10th wedding anniversary. Having been to Cabo 5 times before I have to say the Esperanza resort is by VERY FAR the best in Cabo. From amenities, location, staff, views, etc... you name it! Although on the higher end of vacation budgets it’s still worth every dime!! Fantastic time and great overall experience. We will definitely be back! For those who are considering it don’t waver and have them book you into PH suite #73.

Salud!!

Stayed: March 2018, travelled with family
9  Thank LJCOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at Esperanza - Auberge Resorts Collection, responded to this reviewResponded 9 April 2018

Dear LJCOR,

Thanks for sharing comments from your fantastic visit! We are honored that you chose Esperanza to celebrate your special 10th wedding anniversary.

We hope to see you back again soon!

Warmest Regards,
Marc Rodriguez
General Manager

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Reviewed 28 March 2018

We spent 5 days at the hotel and I never in my life have had such great service. Every member of the staff, fom our concierge Karim, to the housekeepers, valets, bellhops, waitstaff, hostesses, gardeners, was gracious and helpful. The layout, design, landscaping, lighting, amenities, pools, etc were way beyond our expectations.

The room was amazing: Foster and Stearns luxury firm pillowtop mattress, talk about a good night’s sleep! Walk in showers, balcony with world class view of the ocean, your own infinity hot tub. Room was tidied up multiple times per day. The grounds are immaculate and strolling around is like visiting one secret garden after another. It’s truly like another world that you think you’re going to wake up from, but you don’t.

We’re not some wide-eyed newbies who got treated to a trip. We’re 70 and we’ve been to Europe, Mexico and Hawaii multiple times and have also cruised all over and generally stay at high end hotels. You think this place is expensive, yes? You’re right, but you get MORE than you pay for. Whoever runs Esperanza knows what excellence means.

Room Tip: Get ocean view
Stayed: March 2018, travelled as a couple
10  Thank spiketronic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, Director General at Esperanza - Auberge Resorts Collection, responded to this reviewResponded 9 April 2018

Dear spiketronic,

Muchas gracias! We enjoyed hearing that you had such a wonderful visit to Esperanza and that Karim and our entire team went above and beyond to ensure you felt right at home!

Thanks again for your stellar review. We can't wait to see you both back again for another fantastic stay.

Warmest Regards,
Marc Rodriguez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

Esperanza is the most luxurious resort that we have ever stayed in. Our four-bedroom villa had every beautiful amenity that one could possibly want and even some additional amenities such as an iPad for making requests such as room service and transportation. Having our own concierge to make arrangements for us was wonderful as Joel spoke English perfectly, and he totally took care of our every need.
The beautifully landscaped grounds with sculptures made walking around the property a delight. Both the Palapa Restaurant and the Cocina del Mar Restaurant were delicious.
All of the employees at the property went out of their way to be helpful and friendly. The housekeepers did a great job of keeping our villa spotless and were very warm and friendly.
The spa is lovely. However, I did think that the massage was overpriced as it was just an ordinary massage.
I would highly recommend Esperanza for a couple or a family who wants a truly relaxing, luxurious vacation.

Room Tip: Ask for an ocean view.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
10  Thank ShreveportAlias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc R, General Manager at Esperanza - Auberge Resorts Collection, responded to this reviewResponded 2 April 2018

Dear ShreveportAlias,

We are delighted to hear you had such a fantatic visit. Thank you for sharing. It was a pleasure having you with us.
Joel and our entire team enjoyed taking care of your every need.

We hope to see you bck at Esperanza again doon!

Warm Regards,
Marc Rodiguez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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