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“Liked, but not loved.” 3 of 5 bubbles
Review of Welk Resorts Sirena Del Mar

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Welk Resorts Sirena Del Mar
Ranked #11 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
San Francisco, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Liked, but not loved.”
3 of 5 bubbles Reviewed 2 March 2012

Went for a long weekend trip for President's Day 2012. We were looking for a nice getaway from the city and most of all someplace warm. Sirena Del Mar seemed to be the ticket.

We arrived at almost 5 pm, immediately were checked in to a standard room, which was very spacious. Though they front desk said they were completely full, we didn't find the property too crowded. Room was very spacious and nice to have the kitchenette, but as we were only there for a weekend we didn't go to the nearby (10 min cab ride) WalMart or Costco to stock up on groceries. We ate dinner the first night at the resort as they were holding their pool fiesta. Decent drinks, ok food. The ok food would follow us through most of the trip.

Pools are beautiful and as I said, the resort never felt crowded. The service by the hotel staff was excellent, they are friendly and very accommodating. With the sole exception of the restaurant. Food is standard resort food, nothing too special but every time we ate there the service was extremely slow. At breakfast when we were one of two tables there it took almost an hour to get food. We thought it was early the first day so we tried lunch -- about six tables and still an hour to food. We thought that the cook must be cooking one dish at a time. It was so bad my partner was sunburnt from waiting for our lunch to arrive.

The day was a bit windy but the massage service had a great view but was cold and in my experience, not very satisfying. We decided to go into town for dinner as we didn't have much confidence in the restaurant. Next day we gave the restaurant one more try for breakfast but it was the same loooong wait for a pretty basic set of dishes. We ended up going to the nearby Villa Serena, a short walk up the driveway and ended up eating there (breakfast, lunch and dinner) for the rest of the trip. Prices were better and the food was much more satisfying than the resort -- plus it didn't take forever.

We didn't attend the timeshare presentation as we liked the resort but didn't love it.

In the end, it was an A+ for hotel staff, A- for the room, A+ for the view, A for the pools, but a C- for the restaurant and a C- for the massage.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank STomSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (497)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Arlington, Massachusetts
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

We stayed here for three nights with our two kids and had an amazing experience. The resort is laid out so well and it was so nice to have the full kitchen for breakfasts and lunches. The staff here was really nice and everything was so well kept and clean. They have a wonderful game room for the kids and they even have a fooseball, ping-pong and pool table outdoors. One day when my son was playing fooseball by himself one of the staff jumped in and joined him for 10 minutes.The staff knew us by name which is pretty unheard of in a large hotel. All the past reviews are pretty right on. The good stuff totally outweighs the things they need to work on. The food was underwhelming and expensive and it would have been nice to have some kid friendly options but you can always cook in your room. Loved the fire pit and the sauna and the private beach was beautiful. I would definitely go back!

Room Tip: We had an awesome room on the end so we had a full view of the pool. Other guests said that it was a...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AtownMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

We always checked on Tripadvisor before booking any hotel and truly value the input of other reviewers. We just returned from cabo san lucas with family of four for 8 nights/9 days. We stayed 3 nights in Hilton Los Gabos Beach & Golf Resort, 3 nights in Welk Resorts Sirena Del Mar, and 2 nights in Capella Pedregal based on TA’s recommendation and would like to share some of our thoughts.

We paid $311/night for Hilton, $278/night for Welk, $750/night for Capella. Based on our experience with these hotels, we would like to rank them as:
#1: Hilton
#2: Welk
#3: Capella

You can go to each hotel and see our reviews of them. But this is what we thought about Welk Del Mar.

The good:

- very small scale family type of resort. My 3-year old daughter made friends with other children from two other families in no time and she couldn't wait to go to the pool to meet her friends every day
- washer/dryer in the room so you always have freshly washed cloths to wear
- conveniently locates near Walmart, Costo. The resort has powerful commercial gas grill for guest to BBQ every day. We did hambuger the first night, and lobster and shrimp the second night. It was good!
- extremely kids friendly and super friendly and efficient staffs. We asked for extra towel, it took them 5 mins to deliver to our room. Trash was removed from our front door immediately after we left it. Kitchen staff provided us free ketchen up, mustard and foil for our BBQ. They truly tried to make our stay as convenient as possible
-while we are waiting for the valet to bring over our rental car, the bell boy offered us a beer.
- Free wireless internet

The not so good:
- the resort is not sitting in a very nice surrounding neighborhood. It was not easy to find from the highway.
- the resort basically has no beach. It sits on rocky shore and our kids were in the pool everyday
-it's not a luxury type of hotel and the furniture and linen are quite outdated
- the room is quite small and the heater does not work in the bedroom. It could be chilly middle of the night in Feb.
-no maid service daily. You will have to make your own bed
- the kitchen supply is quite limited
-food is so so from the kitchen but the staffs are great

Overall, it s a great family stay. But if you are traveling without kids and thinking of a romantic gateaway, don't want to cook and do laundry during your vacation, this place might not be a good choice for you.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank Safvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, B. C.
Level Contributor
182 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

We saw photos of this resort while staying at Welk in Escondido and thought we should give it a try. Our expectations were high but we were not disappointed. This was one of our best vacations ever.

The Welk staff were amazing - exceedingly responsive and hospitable. The grounds were spotlessly clean and tidy.

We had avoided going to Mexico in recent years because of all of the horrible things being reported in the media. But we decided to give this a try because we hadn't heard of any horror stories happening in Los Cabos and this was a 'Welk' resort so we thought they would have a higher standard.

The views from our rooms in building 1 (the older one) were picture perfect. We looked directly out onto the Sea of Cortez and when we looked to the right we saw Los Arcos. We have never had such an incredible view and we never tired of looking at it.

About the rooms - We were in 1403 A & B suites. The "B" side is the smaller side - a small sitting area with an eating area and a small kitchen. There is a 2 burner stove top, a microwave, the smallest dishwasher I've ever seen and a FULL sized fridge. The bathroom has double sinks and a deep tub/shower. Counters are all granite. The bedroom has sliding glass doors that slide back onto themselves leaving 3 panels open to the private deck outside. There are 2 heating/cooling thermostats - 1 in the eating/kitchen area and the other in the BR.

The "A" side is much larger and has a full sized kitchen, eating area, large living area and a beautiful large bedroom with a Jacuzzi tub. The bathroom is large with double sinks and a large shower with showerheads on two sides and a third rain showerhead overhead. Again all countertops are granite. The flooring everywhere is marble which looks wonderful. The drawback of any hard surface flooring is that if you have people above you who aren't considerate you are aware of them "thumping and clacking" across the floor. For the most part this wasn't a problem as most people went to bed at a reasonable time. We had one set of party girls above us for a few days and we phoned down to the desk when it got out of control and they dealt with it. We felt badly complaining but found out the next day that a lot of people had been bothered by the partying. The Golden Rule is always applicable - so unless you're on the ground level, please tread softly and close doors/drawers quietly.

This resort is somewhat remote which we found to be a benefit for the most part. It is far enough out of Cabo that you don't generally get the party scene here.

We decided to NOT rent a vehicle in Mexico as they strongly recommend that you purchase the extra insurance - remember Mexico is under Napoleonic law - guilty until proven innocent. So we took a lot of cabs. It is a long uphill walk up to the Corridor or main highway where you could catch a local bus for next to nothing - I'd say a 20 minute walk if you're quite fit. There is no lighting on the road that leads from the highway to the resort so if you're going to be walking I would recommend that you do so only in the daylight hours. Not that I think you would get mugged but it could be dangerous if you lost your footing or a car didn't see you in time. It costs @ $10 US to get to WalMart, $15 US to get into Cabo San Lucas and @ $28 US to get to San Jose. You have to pay the same or a little more to get back again. Most of the cabs are older vans and they will take 1-4 people for the same price. Very few taxis had seat belts that worked. We spent less on taxis than we would have spent on a car rental and didn't have to worry about how to get places or where to park.

We saw lots of whales out in the Sea of Cortez so if this is of interest to you, bring binoculars. We would often see 30-40 per day and we weren't watching all of the time. We could see this from our own deck and also from the pool decks.

A couple of things that would have made our stay even better - foam pads for those of us who prefer a softer bed and the pools could have been warmer.

The stars are magnificent because it gets so dark there. We would grab some towels and find a dark spot and lay down on the lounges in the evening and watch the stars. Even better is watching the sun rise in the morning. We would get up a little before 7 and watch it rise out of the sea. The sunsets can be nice too but from this resort the sun goes down behind a building. However, there are several restaurants close by that you can get a good view of the sunset. One is the Puerta Vieja - ask for the sunset menu which is $16.95 for a salad, entree and a small dessert. There is live music on Sunday, Wednesday and Friday - excellent. The other is Sunset Point or the Mona Lisa. The Sunset Point has appies and pizza etc. Go when they open (5 or 5:30) to get a great table overlooking Medano Beach and Los Arcos. Not great pizza but the view is worth it. We had a small pizza and 2 soda pops for $22. We didn't eat at the Mona Lisa but it appeared to be very expensive.

Our favourite restaurants were:
1. Villa Serena - you can walk to that if you want - about 10 minutes up the hill. 2 lobster tails for $19.95. There is a view from here but not as good as what you get at Sirena del Mar and no sunset from here. Check out their regular menu as well - we had some good food there. I believe they are open all day.
2. Hacienda cocina y cantina - in Cabo. Fabulous view right out onto Medano Beach and to Los Arcos. We went for lunch - excellent value and worth the money just for the view. Try the desserts.
3. The Tropicana in San Jose - there are 3 seating areas so you'll find one that you like. Make sure to walk to the very back and enjoy the gardens. Apparently there is live music but we didn't know that and missed it.

Always check your bill at restaurants. It was amazing how many times there were errors and NEVER in our favour!

We thoroughly enjoyed our time at Sirena del Mar and would recommend it to anyone who wants a quiet vacation in a beautiful location.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Avlem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

I wish Trip Advisor would give half star options so I could rate this 4.5 stars... Also your experience at Sirena Del Mar will vary somewhat depending on how you booked it. We've been twice - once through a special timeshare presentation offer, the other as a normal hotel booking. Unless you want to buy a timeshare, don't use this booking option. Presenters are pretty pushy (as you would expect) and some staff act differently before and after the presentation. Anyway...
PROS
Location is gorgeous. All the rooms in the older building have beautiful ocean views and balconies. You have a good chance of seeing whales right from your room! There's a private beach (not great for swimming, but great for walking/running). Rooms are really nice. Very clean and comfortable. The pools and hot tubs are great. The resort is relatively quiet. Most of the staff go out of their way to give great service. Drinks are good and not overly expensive. Pretty much any service (shuttle, car, activity, etc) can be arranged through the front desk easily. They have valet parking and wifi. The grounds are very pretty and well maintained. There is a rec room for kids. There are lots of group activities if you're into that.

CONS
There is a 2nd hotel now, so the resort is somewhat more crowded. The gym is just OK. You're in the 'corridor' between San Jose and Cabo San Lucas, which is nice for great views and quietness, but there's almost nothing to do outside of the hotel. Rent a car, unless you just want to chill at the resort. Beach is not great for swimming. Food at the resort is OK, but pretty expensive for what it is. Group activities can be kind of annoying sometimes.

Overall - this place is pretty awesome. Service is generally excellent, property is very nice with a beautiful location, rooms are great. Just bear in mind what kind of vacation you're looking for before you decide where to stay. Renting a car is definitely recommended. Cabs are expensive. You can also take the bus - it's very cheap but not so convenient. I think views are a bit better in the older building.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mikevegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Welk Resorts Sirena Del Mar

Property: Welk Resorts Sirena Del Mar
Address: Carretera Transpeninsular Km 4.5 | Cabo Bello, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Cabo San Lucas
#8 On the Beach Hotel in Cabo San Lucas
#8 Luxury Hotel in Cabo San Lucas
#10 Romantic Hotel in Cabo San Lucas
#12 Family Hotel in Cabo San Lucas
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Welk Resorts Sirena Del Mar 4*
Number of rooms: 108
Official Description (provided by the hotel):
Luxurious secluded 7-acre resort is perched on the cliffs of Cabo San Lucas corridor peninsula, with amazing views of El Arco. Every villa is either ocean or garden view. Whale watching Dec 15 - March 15. Sunbathing and swimming at private protected cove beach (no vendors permitted). Resort is ten minute drive to heart of Cabo San Lucas shopping and night life. Guest amenities: two infinity-edge pools and spa, swim-up bar, al fresca body massages, al fresca and indoor Estrella Restaurant and bar, ocean view fitness center, multiple planned activities for all age groups, game room, fire pit and mini-market. ... more   less 
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Also Known As:
Welk Resorts Sirena Del Mar Hotel Cabo San Lucas
Welk Resorts Sirena Del Mar Los Cabos/Cabo San Lucas, Mexico

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