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“Dated but still nice and service was extremely good!”

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Villa del Palmar Beach Resort & Spa Los Cabos
Ranked #32 of 71 Hotels in Cabo San Lucas
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 October 2017

Yes this property is dated, almost 40 years old but still very well maintained and the services were all exceptional.
The staff were all very kind and attentive. The taco bar at the pool had really great food and one day there was a tequila and cocktail tasting near the pool at no additional charge.
We even attended the Time Share Spiel for drink tickets and discounts on excursions. Fairly low key as far as such goes, and I like the "closer" at the end was polite and didn't give the brush off after our final "No Thank You" which is refreshing, who knows, that little touch may someday make us "investors".
We would come back!

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben M, Regional Director of Operations at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 21 October 2017

Dear Kenneth M,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us.

We appreciate your kind note on the Taco Bar and about the excellent service you received form our staff.

It will be a pleasure to host you again at our beautiful resort which has been creating great experiences for our guest during 23 years !!


Respectfully,

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161 - 165 of 5,198 reviews

Reviewed 16 October 2017 via mobile

Espinoza and Alberto are the best ever!! All of the hotel staff are phenomenal!! It is more of a party hotel, so if your looking for less noise but the same wonderful people, I highly recommend Villa Del Arco, or the higher end Estancia.

Stayed: October 2017, travelled as a couple
Thank STLGyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben M, Regional Director of Operations at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 21 October 2017


Dear STLGyna,
Thank you for providing us the opportunity of hosting you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us.
We appreciate your kind remarks about the outstanding service provided by our staff. We wil congratulate Espinoza and Alberto on your behalf.

Respectfully,

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Reviewed 16 October 2017

Although we weren't guests at the Villa del Palmar hotel, we had a delightful meal at the resort's new restaurant, Tomatillos. The restaurant is located in a gazebo in front of the hotel; it's intimate -- seating maybe 25 people at the most. Focusing on fresh "farm-to-table" cuisine, Tomatillos' food and service were absolutely superb (easily the best meal I've had in my visits to Cabo). Pedro and Paco took such good care of us, remembering our names and making recommendations for items from the menu that took into account our preferences and any allergies. Another example of the kindness and service here: we were getting ready to leave -- and we were the last group in the restaurant -- when a family came in late because their flights had been delayed. The restaurant staff fired up the grill again to take care of them. We definitely plan to return!

Stayed: October 2017, travelled with friends
1  Thank oktraveler2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben M, Regional Director of Operations at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 19 October 2017

Dear oktraveler2016,
We appreciate your kind comments about your visit to Tomatillos.
We recently opened this venue and it has been full since the first day.
As you mentioned the food is very good and the outstanding service our best recommendation.
Thank you very much for your kind note and we hope to host you again soon at Tomatillos !!!

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Reviewed 16 October 2017

Our all exclusive experience at Villa del Palmar was excellent, despite a required room change, thanks with help fromMohamed Elmarsry. Our service and respect from the staff was unbelievable. We would also like to give a shout out to Enemias for outstanding service. We will return to the Villa group since we are now owners

Stayed: October 2017, travelled with friends
Thank Patcho518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben M, Regional Director of Operations at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 19 October 2017

Dear Patcho518,
Thank you very much for your note about your stay with us.
We are glad to read that you had a good experience at our resort and that some members of our staff such as Mohamed Elmarsry and Enemias provided you with an outstanding service.
We are also happy to read that you appreciate the friendly and respectful attitude of our employees.
Welcome to the club and we look forward to your next visit.

Respectfully,

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Reviewed 15 October 2017

We are members of Villa del Palmar and have stayed in Cancun and Arco in Puerta Vallarta, excellent properties, service and amenities. We expected no less at Cabo, but sad to say, it was much less.
Room - our room was in building 1 on the second floor. When the elevator door opened, there was a bad, chemical like smell. Arriving on the second floor, the smell was really bad - not jus a little - chemical like smell. Every time we entered the hallway, we half held our breath until reaching our room. Fortunately, the smell was much less noticeable in our room. However, the overall appearance and cleanliness of the room made my wife toes curl, and we had to call to have the room clean - there was actually a layer of dust on the headboard of the bed which just left us feeling skeezy. Note that they immediately attended to this, and did a follow up call to insure our satisfaction - kudos for that. Most of the issue is simply because the place is so outdated. The lamp shades were stained and disgusting. The grout in the bathrooms is black and moldy looking, some of the finish work looks like a third graders work. The toilets are jammed in against the sink cabinet so close that the top for the toilet will not fit. I do not know how a big person gets by with this, as it is uncomfortable for me, a 180 lb person. The room is to sleep 4, fortunately we were only 3, as the pull down in the living room is cheap, and every time you moved, it made a racket. My teenage son slept on it, waking himself multiple times at night. Two people would have hated each other sleeping there. I tried to change to the Arco, but Arco would give no credit for our points at Villas, but would accept $305 US for the change - couldn't stomach that.

All inclusive - other resorts good, Cabo, just ok. We do not eat big, and 2 out of 3 do not drink. I am glad we did not have to pay the rack rate for any meals, as they are ridiculous - breakfast, for 3, for instance would have been $98 bucks for buffet, plus tip - wow. Dinners several hundred dollars. And all inclusive does not include all restaurants, or the minibar, including water, and snack items in the room - that seemed ridiculous. If you are tipping at 20%, you are going broke here!

Grounds and pool - small and nothing special

Service and staff - very pleasant and no complaints.

We have read many other reviews, many people are well satisfied with the place. Others have many of the same complaints we expressed. I will say we stayed at the Hampton Inn at the airport for a night, and would have rather stayed there than Villas. The response to these from management seems to be "thanks we here you" but nothing seems to change. We will not go back to this place, nor recommend it.

Room Tip: go elsewhere
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  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben M, Regional Director of Operations at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 21 October 2017


Dear Donald K,
Thank you so much for taking the time to write a review about your stay with us. Your comments help us to continuously improve our accommodations and service levels.
First of all, please accept our sincere apology for the inconveniences you encountered in your unit. Your remarks have been addressed to the involved departments and you can be sure that we will be working on finding ways to improve the room accommodations in order to increase our guest’s level of satisfaction.
We took note of your observations about the All Inclusive Plan, they are very important for us because they represent an important feedback that is going to help us identifying our opportunity areas.
We appreciate your kind comments about the quality of the service offered by employees. We are very fortunate to have a great staff that is the essence of this resort.
We truly hope that on your next vacation you give us the occasion to welcome you once again and change this past experience. We can assure you, you will see a change for good when coming back.

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Additional Information about Villa del Palmar Beach Resort & Spa Los Cabos

Address: 0.5 Camino Viejo a San Jose, Cabo San Lucas 23450, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cabo San Lucas
#18 Top resorts Hotel in Cabo San Lucas
#18 Family Hotel in Cabo San Lucas
#23 Spa Hotel in Cabo San Lucas
#24 Romantic Hotel in Cabo San Lucas
#27 On the Beach Hotel in Cabo San Lucas
#27 Luxury Hotel in Cabo San Lucas
Price Range: €110 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Beach Resort & Spa Los Cabos 4*
Number of rooms: 460
Official Description (provided by the hotel):
Villa del Palmar Beach Resort & Spa is a stunning escape for family getaways and romantic couple's retreats. Located on Médano Beach just one mile from downtown Cabo San Lucas, the exquisite resort offers the ultimate in lively entertainment, family-friendly amenities, indulgent experiences, and world-class service. Allow the sweeping vistas and gorgeous landscapes to render you speechless as you turn one of the 460 comfortable one, two and three bedroom suites, as well as private studios into your luxurious home away from home. ... more   less 
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Also Known As:
Villa Del Palmar Beach Resort & Spa Los Cabos Hotel Cabo San Lucas
Villa Del Palmar Beach Resort And Spa Los Cabos
Cabo San Lucas Villa Del Palmar
Villa Del Palmar Los Cabos
Villa Del Palmar Beach Resort & Spa Cabo San Lucas
Villa Del Palmar Beach Resort & Spa Los Cabos Cabo San Lucas, Mexico

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