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All reviews secure parking convenient location nice hotel internet patio
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2 - 7 of 194 reviews
Reviewed 1 April 2018 via mobile

Since moving to Puerto Vallarta, México 2 years ago my wife and I had heard about San Miguel de Allende being a haven for expats and visitors. After this visit we can truthfully write that the rumors are well-founded. San Miguel de Allende is a colonial-era city in México’s central highlands. It is known for its baroque Spanish architecture, arts and festivals. In the city’s historic, cobblestoned center lies a beautiful Gothic facaded church whose dramatic pink towers rise above the main plaza, El Jardín. The church is unique and one of the most photographed churches in México.  Although the surrounding countryside is drier at this time of the year the city appears as a green oasis in a more arid setting.

The Good: The hotel is a short walk from the historic center. The colonial-era styled hotel blends with the city’s decor and is clean and tidy. The beds are comfortable and the showers are strong and hot. Although the breakfast choices are somewhat limited the food is well-prepared and tasty.

The Bad: Our room (#206) was missing the bathroom sink plug (see photo), so I could not draw standing water for my morning shave. And due to the low ceiling the main center lighting fixture (see photo) hung so low that I kept hitting my head.

The Ugly: The elevator was broken (see photo) which made it more difficult to climb the stairs for our friend’s wife who is a senior citizen with a back problem. And our toilet (room #206) was unable to flush properly. We had hotel maintenance unclog the toilet twice the first day. From that time forward we used the toilet infrequently.

We rated the hotel as 3-stars due mainly due to the toilet and elevator issues. Had those issues been non-existent the hotel would have rated 4-stars.

To rate 5-stars the hotel would need a facelift as it appears dated. Matching hotel uniforms for the staff rather than civilian clothes would be necessary and an english-speaking receptionist would be a must. The hotel manager was not visible during our stay, and his absence may account for the lax appearance of the staff. As well as a more professional appearance in dress and manner the staff needs training to be more professional even when they are unaware of guests presence. On several occasions the receptionist appeared startled by my presence even as I stood at the counter for sometime before she noticed.

All-in-all the hotel was a pleasant experience in a beautiful city.

Stayed: March 2018, travelled as a couple
4  Thank Cecil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2018 via mobile

Very convenient location and secure parking were two of the reasons we stayed here.

It's a nice hotel. Very clean. The rooms are a little in the small side but for the money we had no complaints.

It's a nice building with a good courtyard.

Stayed: February 2018, travelled with friends
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017 via mobile

Great parking, comfortable beds. Continental breakfast. Coffee in lobby early. Mostly quiet. Good location to walk to town or library. In NW quadrant of city and next to Insurgencies blvd, therefore one must commute alongside tons of diesel buses and motorcycles. Quaint, attractive hotel.

Stayed: November 2017, travelled as a couple
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monteverde2016, Director de Relaciones con Clientes at Hotel Monteverde Best Inns, responded to this reviewResponded 20 January 2018

It was a pleasure to serve you ... thank you for your comments

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Reviewed 1 November 2017 via mobile

We like the hotel, it is set in a beautifull colonial hotel beautifull gardens, stone walls with arches. Yet the rooms smell humid, the internet is less than slow (<1MB!) and breakfast service is terrible and food is not very good and what they told us in the reception turned out the restaurant didnt agree. Juice is watered down and chilaquiles not very good. And the attitude of the waiter is the worse part.

Stayed: November 2017, travelled with friends
Thank Juan Carlos F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monteverde2016, Director de Relaciones con Clientes at Hotel Monteverde Best Inns, responded to this reviewResponded 20 January 2018

I regret the inconveniences in your stay, we continue working to offer you a better service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

The staff were very friendly, nice big courtyard, a short walk to the center of town and I paid a very low price. Parking was secure and easily accesible from the room.
I didn't care for the breakfast.

  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank daddyogrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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