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3 - 8 of 141 reviews
Reviewed 27 December 2017

We were excited to return to Casalinda Hotel after 5 years but were disappointed. The hotel has become quite run down and really needs a revamp! It is a shame as this hotel is in a perfect location, less than 5 minutes walking distance to the main Jardin de Allende. The restaurant was dead and the nice bar that was previously located at the front was closed as was the rooftop bar. This didnt leave anywhere to have a nice drink in the evening! The showers were appalling and didnt work, flicking between hot and cold every few minutes and one morning had ants crawling around it! The worst part of the whole trip was the banging music that started about 10.30pm on Friday night from the club next door. We woke up to the windows shaking and we were not able to sleep again until 3am...this is a hotel that could be great but right now is FAR from it!!!

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Nicola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2017

Clean and great location but the reception was very bumpy, we had to wait like 45 min to get helped by the valet as he was busy doing something else and we were waiting in the car in the corner because no one could come to help us, we did have a reservation and they should have expect guests.

The hotel is nice and nicely put together.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Service
Thank ChulettasChoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Manager at Casalinda Hotel Boutique, responded to this reviewResponded 4 April 2017

thank you for your comments we are glad you had a good experience in the hotel
unfortunately valet service in san miguel is a real problem for all hotels and restaurants local government closes streets every other day and can be a problem that is not in our hands to solve we are sorry for the inconveniences.

best regards!

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Reviewed 1 March 2017

While this has an excellent location, I found some of the promotional materials misleading. We booked a Junior suite for seven nights with a fireplace and free breakfast. Upon arrival, the fireplace did not work and the breakfast was at another location, Casa Luna, four or five blocks away from Casa Linda. We use the free breakfast once, but did not go back again. The suite felt run down and dark. It had no bedside lamps, which they provided upon my request. I bought a bunch of candles and place them on top of the fireplace to get the rooms some ambience. I would have liked a big area rug in the room. The sheets and bed were good and the TV and wifi worked well. According to other reviews, the Wi-Fi only works in common areas.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Btesler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Manager at Casalinda Hotel Boutique, responded to this reviewResponded 4 April 2017

thank you for your comments we are glad you had a good experience in the hotel

best regards!

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Reviewed 30 January 2017 via mobile

The hotel is very well located. The hotel is run down, needs an update urgently. We stayed in the master suite and it is very spacious, it didn't have a telephone, there was no wifi, there are 2 bathrooms which is weird, the tiles and bathtubs need a good cleaning to remove water stains. The rooms or at least the master suite should have a coffee maker, a mini bar. The restaurant does not open until 8- 8:30 so it's difficult to get a cup of coffee.
The woman in the front desk is very helpful.

The hotel prices are reasonable but it definitely needs an update.

Stayed: January 2017, travelled with family
Thank Mariana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 31 January 2017

Thank you for your comments
as you may well know san miguel is a UNESCO protected city so historic buildings cannot be modified as they are protected as world heritage that is why you found two baths in your suite (many people like that feature) we take all your comments seriously in order to improve our hotel unfortunately the restaurant does not belong to the hotel it is owned by a different company we have no say on the times they open or close we are glad our staff was helpful and friendly

best regads

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Reviewed 27 October 2016

I read all the reviews for this hotel before I booked. I thought the room was clean and I would stay here again. I was there for a wedding and the city is beautiful and we felt very comfortable walking around at night. The only problem as stated by other guest is the music at night from the club on the corner. Get your mind right for that and if you're there to party you will not mind the music.

  • Stayed: August 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank wpmciver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 1 November 2016

Dear guest we are very happy to hear you had a wonderful experience at the hotel!
thank you for visiting us! we look forward to your next visit!


Best Regards!

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