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“Great Dissappointment”

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Casalinda Hotel Boutique
Reviewed 25 October 2015

I stayed at Casalinda at the request of some relatives with whom we attended a wedding at San Miguel...
We stayed a couple of nights the second of which was the worst night I have ever had in a hotel...
To begin with, upon check-in we were read a bunch of hotel rules and regulations (no smoking, etc.) and the attendant neglected to mention that breakfast was included in the rate (the relatives told us the second day)... no problem... an inopportune mistake... it happens...
Second night: at 2am somebody carrying what appeared to be kitchenware made a lot of noise on the roof... enough to wake us up... at 4:50am somebody from the front desk called our room to ask if we had called the front desk... at 7:30am, no hot water in the bathroom... after we called a few times (the person at the front-desk would not answer the first few times), we filed a complaint regarding the lack of hot water... an hour and a half later, we were told that it would be available in 5 minutes... we left a half hour later and hot water was not available yet...
When we checked out, I was asked to review our stay... I told the person at the front desk about our night... no apologies...
In summary, if you want to be aggravated, come and stay... if you know what's good for you, don't come near the place...

Room Tip: Stay away...
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  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank Sergio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 27 October 2015

Dear Guest we are sorry for your inconvenience.
When you receive your confirmation letter we mention your breakfast.
the rules that you mention are standard Hotel rules which are made to provide order and harmony about the No Smoking Casa Linda complies with the state of Guanajuato law which prohibits smoking in closed quarters in Businesses we only follow the state law
Unfortunately we had an un expected problem with the water heating system, we had people fixing it since 6 am and we did as much as we could do to solve the problem quickly again we are sorry for your inconvenience and hope you stay with us again in the near future

Kind Regards.

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15 - 19 of 133 reviews

Reviewed 28 July 2015 via mobile

Just finished a four night stay at Casalinda. We thoroughly enjoyed this small, friendly boutique hotel. The location is excellent and the rooms are clean, spacious and comfortable. Much enjoyed the inviting, colorful and comfortable patio terrace. The best part of Casalinda is the staff, which went out of its way at every turn to accommodate us. Although our room had stairs, the balcony overlooking the terrace was more than worth the short climb. We did not use the restaurant, but other guests seemed to enjoy it. We did not notice any noise problem as mentioned in other reviews. We recommend Casalinda, and the only improvement we suggest is to extend internet access from the common areas into guest rooms.

Stayed: July 2015, travelled as a couple
Thank KenDallasTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 11 August 2015

Thank you for your comments! we are glad you enjoyed your stay at casa linda we will improve our WiFi to reach all rooms

kind regards!

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Reviewed 28 January 2015

Third time in san miguel we choose casa linda this time and after reading some great and some not so good reviews we decided to give it a shot!
we had a good time in the hotel rooms are quite spacious and nicely decorated property is very well taken care of and its only a few steps from all the action in san miguel!!!

  • Stayed: January 2015, travelled with family
    • Location
    • Rooms
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2  Thank donnie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 12 February 2015
Google Translation

Gracias por visitar nuestro hotel de nuevo! nos da gusto saber que su estancia con nosotros fue de su agrado y esperamos contar con su visita muy pronto!


Saludos cordiales!

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Reviewed 10 September 2014

I have stayed at Casalinda Hotel Boutique the last two times I have visited San Miguel and wouldn't stay anywhere else! The location is perfect, our room was impeccable, the staff are warm and efficient yet relaxed, the breakfast experience is a delight. Though technically Casalinda Hotel Boutique is a B&B, it's much more like a luxury boutique hotel, which is precisely why I love the place.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
1  Thank EdwinWestern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 11 September 2014

We are really happy that you visited us for the second time with your family! it was great to see you back in casalinda! and we look forward to seeing you back again for the third time!

Best regards!

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Reviewed 24 March 2014

This is small hotel with large rooms, fireplaces, great shower and nice small courtyard for hanging out. Our room, #201 had a small balcony and was recommended as being away from the noise of the disco on Friday and Saturday nights. We barely heard the disco one night out of our stay of 7 nights. Others said it was more of a bass vibration.
This is too bad that the noise of the disco ruins what has to be one of the best hotels in SMA.
The front desk was not of much help, but when asked about our transportation they quickly called the hotel manager ( off-site ) and he returned my call immediately and had our hotel transportation resolved.
The location was very good, maybe 2-3 blocks from the Jardin.
Emelia, our room's maid was very nice and did a great job.
We would stay here again, but only in certain rooms.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Gerente at Casalinda Hotel Boutique, responded to this reviewResponded 27 March 2014

Thank you for staying with us!
unfortunately the noise is a situation from an external business that affects us we are trying really hard to resolve that situation.

we are glad you enjoyed our hotel!

Regards!

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Additional Information about Casalinda Hotel Boutique

Address: Mesones 101 | Colonia Centro, San Miguel de Allende 37700, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in San Miguel de Allende
Price Range: €54 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casalinda Hotel Boutique 3.5*
Number of rooms: 10
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Also Known As:
Casa Linda Hotel

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