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Reviewed 19 September 2018

I'm torn on this place. On the one hand, the room was large, nice and with character, the breakfast was very tasty and the location is good, within a few minutes walk to the main square. So far so good.

But there's something wrong at Casa Schuck. As some have said, it's a bit pricey for what you get. Service levels are minimal for a hotel with this price. That means that you may find yourself heading to the sunset terrace to find out its completely not set up so there is nowhere to sit. Or you may want to take a dip in the pool, but find it full of floating leaves. Or you may want to come home from a late night on the town, only to find you have to bang the door down for 5 minutes while screaming for the night guard to open the door for you, as he sleeps on the second floor somewhere. What you will find with certainty is that the breakfast staff is skilled but highly unpleasant. When you walk in to the breakfast room, if there happens to be an employee in the room they will quickly rush out of sight into the kitchen. And no matter how long you sit, they will not come out even they they just saw you come in. The only way to place an order is to head into the kitchen yourself, and be met with an annoyed attitude, like you are ruining their morning by wanting to eat your breakfast.

And to make the whole service vs. price discrepancy worse still, they try to guilt you into overtipping for this service. Whether its the tip jar next to the self-serve coffee bar or the envelope they leave in your room on the last day encouraging you to "leave the standard 10-15% tip for our hard working staff". Lets get this out of the way now: NOWHERE in the world do you leave 10-15% tip for hotel cleaning staff. I don't know what planet Schuck lives on, but I'd encourage them to pay their staff a fair pay instead of trying to impose ridiculous tipping policies.

Now, I've read some other reviews so I know what to expect next. Management will leave a comment berating me, calling me cheap for "only" leaving what in fact is the standard tip for cleaning staff and saying that if I think its expensive I shouldn't stay at a place of this caliber. Its what they've done to anybody that dared criticize them. Let me assure management that I've stayed in many pricier and nicer hotels all around the world. I know hotels, I know service, and I know tipping. You're the ones that need to provide a level of service that is consistent with the price you charge, and stop with this ridiculous tipping extortion.

Also, the rooms don't have an A/C, which sucks. It's hot.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank travelfiend_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Propietario at Casa Schuck Boutique Hotel, responded to this reviewResponded 2 October 2018

Dear Mr. Yotam Benami,
Thank you for taking the time to share your experience with us. We appreciate your comments and sincerely regret of the disappointments experienced during your visit. All the team at Casa ​Schuck works hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always constant in the refinement of our product and have been for over 40 years. The result of this effort is reflected on the numerous good comments posted in this site.

There are always areas to improve, and so many thanks to your valuable feedback we are able to identify those areas in which we need to focus on. We would like to share with you that we are taking immediate action to follow up on your observations.

We look forward to having the opportunity of welcoming you back in the near future to ensure a different experience at Casa ​Schuck. ​ Please feel free to contact us directly if you have any further comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Casa Schuck was such a nice retreat. The moment you pass through the doors you are welcomed. The rooms were very clean and comfortable. The common areas were clean and relaxing. The breakfast was delicious. The panoramic views from rooftop patios were spectacular.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank LAJFJ2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Owner at Casa Schuck Boutique Hotel, responded to this reviewResponded 18 September 2018

We thank you so much for choosing Casa Schuck Boutique Hotel for your recent stay in San Miguel de Allende. Thank you for taking the time to share your experience with us and other readers. All the team at Casa Schuck work hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always consistent in the refinement of our hotel. The result of this effort is reflected on the numerous good comments posted. Your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done. The Casa Schuck family is looking forward to welcoming you again , hopefully in the not so distant future. O​ur warmest regards​ from Susan, Chuck and all the staff at Casa Schuck!​

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

Nice sized room. Very pleasant staff and service. Good choices for breakfast. Nice deck with the room. Very comodo. Worth a repeat. Room very comfortable with a good shower. It's a bit of a trudge into town center, and especially back considering the altitude. Then again, Uber it. That's why the 4.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Propietario at Casa Schuck Boutique Hotel, responded to this reviewResponded 2 October 2018

Dear Marc B,
Thank you for your review! We are happy to see that you were impressed with our intimate family brand. Casa Schuck's goal is to keep our guests very happy and satisfied while traveling. We look forward to having you stay again at Casa Schuck.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

I had the pleasure of staying at Casa Schuck for 2 out of my 6 days in SMA, and I wish I could have stayed more. The moment you enter Casa Shuck you feel welcomed home. Our room had a gracious amount of space that filled with sunlight in the day. Looking out through the window into the never-ending landscape of San Miguel had me sold immediately. Its proximity to the city life is perfect, and if you need a taxi the staff is kind and accommodating and will gladly help you with that - and more. I will be returning to Casa Schuck for sure.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Vinny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Owner at Casa Schuck Boutique Hotel, responded to this reviewResponded 23 June 2018

We thank you so much for choosing Casa Schuck Boutique Hotel for your recent stay in San Miguel de Allende. Thank you for taking the time to share your experience with us and other readers. All the team at Casa Schuck work hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always consistent in the refinement of our hotel. The result of this effort is reflected on the numerous good comments posted. Your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done. The Casa Schuck family is looking forward to welcoming you again , hopefully in the not so distant future. O​ur warmest regards​ from Susan, Chuck and all the staff at Casa Schuck!​

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

My husband and I just returned from a 7 night stay at Casa Schuck in San Miguel. This was our first time visiting the city and when searching for a hotel we were overwhelmed by the choices. We decided to go with a highly recommended boutique hotel and it did not disappoint! We were impressed from the minute we stepped into the beautiful building with gardens and flowers galore. The staff helped arrange airport transportation and activities each day. While all of the staff were amazing we have to especially thank Alejandro (Alex) who went above and beyond to make dinner reservations, gave us suggestions of where to go and even helped us order in pizza one night- he is so friendly and made us feel right at home! The breakfast at the hotel is delicious and made to order every morning along with fresh orange juice, coffee and bread. Our room was spacious and clean. The location of the hotel cannot be beat as its just a 5 min walk to the center. We will definitely be returning to Casa Schuck in the future!!

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank samloeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Propietario at Casa Schuck Boutique Hotel, responded to this reviewResponded 2 October 2018

Dear Samloeff,
Thank you so much for your 5 star review! Thank you for taking the time to share your experience with us and other readers. All the team at Casa Schuck work hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always consistent in the refinement of our hotel. The result of this effort is reflected on the numerous good comments posted. Your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done. The Casa Schuck family is looking forward to welcoming you again, hopefully in the not so distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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