We have been here so many times, it was fast becoming a favourite so much so, we decided our annual family festive meal would be here. Taking a family of 6 out isn’t cheap so it’s not a decision we make lightly. I was so disappointed we’ll never be returning. Staff had multiple chances to make it up to us and instead kept telling us how we were wrong.
We ordered our children meals from the young diners menu, the waitress was asked what the roast of the day was. She replied “I don’t know, er, turkey”. Actually this was a special and they wanted to charge us more for it even though it missed the one ingredient the children wanted. A Yorkshire pudding.
When asked how it was I said they were disappointed there was no Yorkshire pudding, I was told there is no Yorkshire on the children’s roast. I insisted we’d ordered roast of the day with Yorkshire and that it was clearly on the menu. Again I was told I was wrong.
That was that, the staff didn’t bother with us again the rest of the night, they just chatted amongst themselves. We had to wait 10 minutes for a pot of tea and no-one took our dessert order. No problem waiting for a brew when it’s busy, but when it’s completely dead, three members of staff are just chatting at the bar and no-one’s even begun making a pot of tea and you’ve got small children disappointed that no-one offered them a dessert. All the while it’s getting later and later. Just couldn’t believe how bad the staff were compared to normal.
If they had made even the slightest attempt to compensate for the fact they’d made the mistakes rather than telling us we were wrong repeatedly it would’ve ended differently. Very disappointed, having moved into the area we were so pleased to have found a regular place to dine as a family. If the service is dependent on which staff are on, and the staff that are able to make decisions just blame push and accept no responsibility or offer any compensation we will definitely not be dining here ever again.
My Mum had even planned to book her conference parties in here as she’d enjoyed it when we’d brought friends and relatives here and now we’ll not be booking in future.
Can’t stress how incredibly disappointed we were.
- Also Known As:
- Ribchester Arms Hotel Ribchester