We were on a tour and had a dead line before our tour left, we told the waiter we were leaving at a certain time and asked if the food would be ready in time and he said it would.
We were waiting almost a half an hour for a pizza. There were not many people there so no excuse for the delay. Our time to leave had passed and we told the waiter we could not wait any longer so he said this to his manager. She was the most aggressive&ignorant person I have ever seen to be in charge of a business. She delayed our tour and insisted on us waiting even though we had told them our dead line. She would not accept any responsibility for her co workers mistakes. Including the theft of change and again denied this. Basically tried to ruin our day. She threatened us and left a bad image of trips in Mexico in our minds. Toilets were filthy, dingy and run down. But the horrendous treatment we received from staff was by far the worst experience we have ever have. It left us both shaken.
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