Jardin de Frida is undoubtedly a really cool hostel: the decor and murals are amazing and really unique, we really enjoyed just taking them all in and looking around the reception area in particular to take it all the details.
Our private room was very large and had the nice addition of a hammock inside which was very relaxing. It also had its own bathroom although this wasn't clean when we arrived and seemed to be cleaned only intermittently throughout our week there. Also the towels weren't changed at all which I guess is very 'hostel' but for £40 a night I'd expect a bit more.
Unfortunately on the first night we were there, a tropical storm meant that we had no power in our room, which also knocked out any water. Having gone down to the reception hoping for some help with this issue, all we really got was a shrug of the shoulders and to be told it was 'the storm'. It took us talking about moving somewhere else for the receptionist to look to see if other rooms were available that had water (they did not). Eventually, someone came to fix the water (amazingly, the storm was somehow vanquished by a man apparently hitting a pipe with a hammer) and so we could stay there.
The service we received from the reception staff was similar throughout the week: not very helpful and usually more interested in whatever they were doing on the computer than whatever you needed.
Other reviewers have mentioned the breakfast being small: we didn't find that it was but it was puzzling why we were only offered one meal from the restaurant's menu and couldn't swap it for another of the same value.
It's a cool place to stay but don't go expecting great service. Seems to have fallen into the same trap as much of Tulum and have become a victim of its own hipster status.
- Official Description (provided by the hotel):
- El Jardín de Frida is your home in Tulum, we're an Eco-Cultural Poshtel, full of magic, culture and art built around a beautiful botanical garden. The project is inspired not only in Frida Kahlo's amazing life, but also in Mexico's great culture, art and traditions, offering all that in your stay. We are located in Tulum's residential area, on the main avenue, 5 minutes away from downtown and the bus station. We cater to guests looking for a quiet and comfortable place to relax, surrounded by a beautiful lush tropical garden. Our garden is programed to help you heal and release any energy you no longer wish to carry with you. You will be surrounded by the beauty of nature... The singing of the birds in the morning will wake you up and the chirping of the crickets at night will accompany you in your dreams. In our beautiful botanical garden you will find different species of local trees and plants, like the sacred Mayan tree or the chicle (bubble gum) tree, amongst others. Here you can learn about our local flora and their uses. We also have a hammock site where you can lay down below bamboo trees, a great place to arrive and chill after a day of exploring the area. We are concerned not only in the quality of service but also in developing activities that benefit the planet. We offer you a good price, an excellent service and an unforgettable stay full of magic, nature and Mexican culture. Here you SLEEP, LEARN and HEAL. Welcome HOME! ... more less
- Reservation Options:
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