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Reviews (553)
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Reviewed 17 November 2017

My husband and I and a couple of friends went there last week and had a terrible experience. We weren't staying at this hotel, but asked if we could use the restaurant and the beach there. We had done this the previous week, and at that time there was no problem. At the lobby we were told first they would charge each person US$20, just to use their facilities. We explained we were there before and nobody had charged us any fee. So, they let us in. When we were already seated at a table, ordering our drinks, someone came and told us we would have to pay US$10 per person. We were outraged and upset, so we got up and left. Beware if you decide to stop there.

Stayed: October 2017, travelled with family
Thank Simone d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2017

We stayed 4 nights at Hip Hotel in November during a 10 day trip around in Tulum, Cancun and Isla Mujeres and have to say that this was the absolute highlight.
The room was great, location was great, staff was very friendly and helpful, the beach was awesome etc. etc. Actually I can't come up with a negative thing to say about it. Would highly recommend

Stayed: November 2017, travelled with friends
Review collected in partnership with this hotel
Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Manager at Hip Hotel Tulum, responded to this reviewResponded 7 February 2018

Dear client, Thank you for your review, we are glad that your experience with us was a great one. We hope serve you again soon in the near future. Regards, Tulum Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

We only stayed one night here unfortunately as we had to fly out next morning. However we were warmly greeted with a complimentary juice, and upgraded to a sea-view unit. The room was great, the bed comfortable, and we had a lovely meal in the restaurant. We wished we could have stayed longer.

Stayed: October 2017, travelled as a couple
1  Thank Tenorman41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Manager at Hip Hotel Tulum, responded to this reviewResponded 7 February 2018

Dear Guest, Thank you for your review, we are happy to hear that your experience with our hotel was great. We will take your comments under consideration to better improve our services. Regards, Tulum Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 28 October 2017 via mobile

We didn't realize October is not the best month of weather but even so I very much enjoyed this hotel. Staff is welcoming and so friendly they even have a kitty cat hanging around the lobby which I thought was awesome I love cats! If you meet him I believe his name was Bont. The room was awesome comfortable bed and even a hammock on the balcony. The rooms are just feet from the ocean. Yes the hotel is a bit of a distance from attractions but only a 10 minute walk to the bars and restaurants. Breakfast was delicious the French toast was the best I've ever had. The service is amazing. Price was good. Also they have a sister hotel down the road Anna y Jose which we went to breakfast the next day to try it out. Also amazing. Saw they had a pool which we didn't know we could have used. Good to know for next time. Thank you so much to all the wonderful staff that made our stay so wonder!

Stayed: October 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Manager at Hip Hotel Tulum, responded to this reviewResponded 7 February 2018

Dear client, Thank you for your review, we are glad that your experience with us was a great one. We hope serve you again soon in the near future. Regards, Tulum Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

My girlfriend and I came down on vacation and booked at OM next door. That place was terrible so we canceled our last 3 nights and stayed at Hip Hotel. The room was beautiful with an excellent view and the service was perfect. Very relaxing and professional property. I would recommend to anyone to stay there if in Tulum.

Thank you to the staff for making those 3 nights wonderful

Stayed: October 2017, travelled as a couple
Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Manager at Hip Hotel Tulum, responded to this reviewResponded 7 February 2018

Dear client, Thank you for your review, we are glad that your experience with us was a great one. We hope serve you again soon in the near future. Regards, Tulum Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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