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All reviews beach front garden view breakfast was included double shower other hotels beautiful beach every morning chilaquiles hotel restaurant ocean waves spacious room ceiling fan loved this hotel lot of seaweed sister hotel tulum beach eco hotel
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Reviewed 14 December 2016

Best location ever, hotel located at the most beautiful beach ever!
Rooms are fair, customer service from cleaning to restaurant is excellent and food is the best!!
All the details beautifully taken care of. The front desk staff also devotes a 10.
The restaurant staff in particular was the nicest ever!

Room tip: The ocean view rooms are with the price.
Date of stay: December 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Natalia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Guest Relations Manager at Hip Hotel Tulum, responded to this reviewResponded 30 December 2016

Dear client,

Thank your your review, your comments are very important for us to keep improving our facilities and service.

Kind regards,

Hip Hotel Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2016

We have a vacation home in Playa del Carmen, but we love to visit Tulum. We are always on the lookout for nice beach clubs. Hip Hotel did not disappoint. The water was lovely, the chairs and the palapas were great. The food at the restaurant was good and the service was very attentive.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Service
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Public Relations Manager at Hip Hotel Tulum, responded to this reviewResponded 7 December 2016

Dear Debbie,

Thank you very much for your review, we would like to know what ares to improve in order to achieve a 5 star rating.

Regards,

Tulum Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2016 via mobile

Nice hotel right on the beach, we got the sea view and it was fantastic each morning !
Room clean and spacious, but no AC or fridge, for the price you paid it's surprising and disappointing. Effective staff, Carlos at reception was very good at his job btw.
I have to mention the wait at restaurant... I mean we are on vacations but it is far too loooong to wait 1hour to get your meal (breakfast, lunch or dinner). I am not the only to say it, so do something and it would be all good !

Date of stay: November 2016
Trip type: Travelled as a couple
Thank CKV3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Public Relations Manager at Hip Hotel Tulum, responded to this reviewResponded 7 December 2016

Dear guest,

Thank you very much for your review, our clients experience is our priority. Only certain rooms in our hotel have AC and we do not offer TV, our hotel concept/experience is to live the days you stay with us completely disconnected from your day to day life, just enjoying the turquoise waters of the caribbean and the ocean breeze entering to your room. We are sorry your wait in our restaurant, we will provide your comment to management to better improve our services. We hope to serve you again in the near future.

Kind Regards,

Tulum Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2016 via mobile

Really had a great vacation here . Loved every minute. Really relaxing. My only reget is going on excursions. The best excursion is right there on the resort. The beach the people. We will return .. The breakfast was a definite plus.

Date of stay: November 2016
Trip type: Travelled as a couple
Thank nucdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Guest Relations Manager at Hip Hotel Tulum, responded to this reviewResponded 13 April 2017

Dear client,

Thank you for your review, we are glad that your experience with us was a great one. We hope serve you again soon in the near future.

Regards,

Tulum Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2016 via mobile

The best place in Tulum. Checked several hotels on the beach, all garbage. Hip Hotel was the only one with great beach, drinks and service.

Tulum standard, water and electricity always on, rooms very clean and food outstanding.

Thank you Mr Pablo.

Date of stay: November 2016
Trip type: Travelled with family
Thank Ram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum Resorts M... T, Guest Relations Manager at Hip Hotel Tulum, responded to this reviewResponded 13 April 2017

Dear client,

Thank you for your review, we are glad that your experience with us was a great one. We hope serve you again soon in the near future.

Regards,

Tulum Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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