We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (185)
Filter reviews
185 results
Traveller rating
168
10
3
4
0
Traveller type
Time of year
LanguageAll languages
More languages
168
10
3
4
0
Show reviews that mention
All reviews paloma restaurant tulum downtown la casita lush gardens sister location recommendations for places to eat fell ill huge terrace absolutely loved everything restaurants and shops outskirts of town one night stay sister properties noisy at night charming hotel mosquito net prior to our arrival
Filter
Updating list...
8 - 13 of 185 reviews
Reviewed 3 November 2018 via mobile

We're so glad we picked this place to stay in tulum. This place has two pools and a relaxation area. Our room was large with good aircon, TV with plenty channels, reliable WiFi and it was always clean.

What we really loved was the free bike hire which put all of tulum and the beach front within reach. We found on bike it would take about 5 minutes to reach the other end of the main strip, and the beach was more of a 30 minute ride. There was a laundry and convenience store within walking distance.

Staff were very friendly and spoke many languages.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank goody55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CocoMgmt, Gerente at Coco Hacienda Tulum, responded to this reviewResponded 10 November 2018

Dear guest

Your opinion is very valuable, thank you for sharing it with the TA community

At Coco Hacienda Tulum we like to pay attention to the small details to make your stay extraordinary. We are happy to know that you have enjoyed our hotel and your stay in Tulum.

We hope they come back soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018 via mobile

The room was exceptional: large, confortable. The bathroom with bath/spa was also really great!
The environment inside the hotel is calm and finely chosen. The hotel restaurant is also a great address to eat and one of the best we had in the Yucatan.
Excellent place to stay in Tulum!!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank ForeignTraveler_FRUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CocoMgmt, Gerente at Coco Hacienda Tulum, responded to this reviewResponded 10 November 2018

Dear guest

Your opinion is very valuable, thank you for sharing it with the TA community

At Coco Hacienda Tulum we like to pay attention to the small details to make your stay extraordinary. We are happy to know that you have enjoyed our hotel and your stay in Tulum.

We hope they come back soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2018 via mobile

The Coco downtown Tulum is amazing. Lenora at the FD and Paula and Santos in the restaurant take such amazing care of guests while enjoying margaritas pool side. The housekeeping is amazing.

Overall one of the best places I have ever stayed.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CocoMgmt, Gerente at Coco Hacienda Tulum, responded to this reviewResponded 30 October 2018

Dear Brian

Your opinion is very valuable, thank you for sharing it with the TA community

At Coco Hacienda Tulum we like to pay attention to the small details to make your stay extraordinary. We are happy to know that you have enjoyed our hotel and your stay in Tulum.

We hope they come back soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2018

I cannot say enough good things about our stay, I guess when you get there and the king size bed was so comfortable with fabulous sheets and 4 king feather pillows of varying softness (who does that?? fabulous!!) you know you are in for a nice vacation, wonderful gardens, pool and restaurant. The service was grascious and attentive!!!

Room tip: they are all good, we were checking the place out for my daughters wedding next year, and yes I did ask to see them all!!
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank suchafindantique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CocoMgmt, Gerente at Coco Hacienda Tulum, responded to this reviewResponded 30 October 2018

Dear guest

Your opinion is very valuable, thank you for sharing it with the TA community

At Coco Hacienda Tulum we like to pay attention to the small details to make your stay extraordinary. We are happy to know that you have enjoyed our hotel and your stay in Tulum.

We hope they come back soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2018 via mobile

It’s hard to put into words how incredible this place really is.

We stayed in a large thatched roof suite that was beautifully appointed - stunning really. The care to detail is what we really noticed. It was immaculately clean, the bed was comfortable and had 3 pillows for each side with varying firmness to accommodate any type of sleeper - wow!

The air conditioner worked great and we were so thankful for it!

Now for the grounds.....The Hacienda is located on the main (busy) road of Tulum. As we pulled up I thought, uh oh, this isn’t going to be as serene as I thought. I was wrong. Coco Hacienda is an oasis and so tranquil. You’ll find winding paths adorned with Mexican tiles that take you throughout the property which is scattered with lush tropical foliage and handmade hanging light fixtures made from vejuco roots.

But that’s not all..

The service. From the moment we stepped foot into this heavenly paradise we felt welcomed. Every morning we were greeted by staff as we went for their delicious coffee at their restaurant, Paloma. The front desk staff was always there to lend a hand or offer up suggestions. Their service alone deserves 5 stars.

With all of that being said we had the pleasure of meeting the owner of their restaurant and the manager (co-owner?) of Coco Hacienda and both were extremely gracious and wonderful.

We are so happy to have found such a lovely place that no doubt will become a regular vacation spot for us, and our family.

Thank you to everyone who worked there that made this such a memorable trip!

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Samsonbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CocoMgmt, Gerente at Coco Hacienda Tulum, responded to this reviewResponded 30 October 2018

Dear Sam

Your opinion is very valuable, thank you for sharing it with the TA community

At Coco Hacienda Tulum we like to pay attention to the small details to make your stay extraordinary. We are happy to know that you have enjoyed our hotel and your stay in Tulum.

We hope they come back soon.

Best regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews