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Reviews (1,510)
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All reviewsbeach clubfishing boatscondo hotelhot tubindigo restaurantwasher and dryerthe penthousefull kitchenrooftop terracebeautiful condothree bedroomrecommend elliving roomwater coolerlight sleeperrestaurants and shopsprivate balcony
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106 - 111 of 1,510 reviews
Reviewed 11 October 2017

The condo was the perfect size. Kitchen was nice but did not use, large living space, small patio. We were literally right on the beach and so close to the restaurants on the property. The prices were affordable and the staff was friendly and helpful. I felt safe and comfortable throughout my entire stay.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank marysaa2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 12 October 2017

Dear Maryssa2017,

Thank you very much for staying with us at El Taj and for taking the time to share your wonderful experience on TripAdvisor!

It is truly a pleasure to read your review and see that we where able to make of your vacation an unforgettable and amazing experience.

I am also glad to hear that you appreciated the effort of our passionate staff, our well-appointed condos in the heart of Playa del Carmen and incredible hospitality experience from beginning to end.

We aim to create and provide a curated vacation experience and we're happy to know that you truly enjoyed it with us! Thank you for your time and kind patronage!

We look forward to welcoming you and your party back at El Taj in the near future.

Warmest regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

this was the first trip my parents had been on out of country. i have been to this particular facility 4 times prior. as usual it was a stellar trip. the accommodations where top notch clean and current. the staff at indigo beach is beyond the best. HUGO, PEDRO and RUDY are bar none the best top notch guys you can ask for. if you do see them tell them Mr. David says hello. Also if you want to go fishing get with Alfonso only top notch guide and will make sure you have a great time every time.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
2  Thank davidsU3859CK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 4 October 2017

Dear DavidsU3859CK,

We are really glad to know that you once again selected El Taj and that you and your family had a wonderful vacation with us while enjoying to the fullest the service, facilities and amenities that El Taj provides for al guests from beginning to end.

As you’ve experienced, we combine the comfort of being at home with the luxury of a resort because we are all about creating unique moments for all guests, by keeping our units fully equipped and our indoors/outdoors facilities on point all year round.

It is also our key location, what brings even more comfort to your stay. A couple of blocks and you’re already enjoying yourself at some of the trendiest venues in Playa del Carmen!

Thanks for your time and detailed comments. We really look forward to having you and your family at El Taj on your next vacation!

Warmest regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

However, before making your reservation, confirm the breakfast is included. I thought I reserved with the meal included, however, upon arrival I was told it was not included. And you have to expressly include that you need the cleaning service.

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank Pamela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 30 September 2017

Dear Pamela A,

Thank you very much for staying with us at El Taj and for taking the time to share your wonderful experience on TripAdvisor. It is truly a pleasure to read your review !

Please be assured that your comments regarding the breakfast confirmation have definitely been relayed to the concerned departments for their immediate review and action.

I am also glad to hear that you appreciated the effort of our passionate staff, our well-appointed condos in the heart of Playa del Carmen and incredible hospitality experience from beginning to end.

We aim to create and provide a curated vacation experience and we're happy to know you truly enjoyed your time with us!

We look forward to welcoming you back at El Taj in the near future.

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

The Hotel is beautiful. Awesome location wiht a stunning view. Butlers and Receptions are very kind. But as we leaved the hotel, they charged us a damage of the speaker. but actually we weren't responsible for this damage. it may have happened before our stay.

The clue is, that we didnt get a answer from the hotel so far...

Room Tip: suite room 353
Stayed: August 2017, travelled with friends
Review collected in partnership with this hotel
3  Thank ronnie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 15 September 2017

Dear Ronnie,

Thank you for taking the time to provide feedback about your recent stay at El Taj.

We are glad you enjoyed the service provided by our team and our well-appointed condos and facilities.

Regarding the situation mentioned, our Housekeeping Department proceeds to check every condo before the check-in and after the check-out to assure eveything is in order. In case there are any damages, our Frontdesk Department proceeds to get in touch to make the pertinent charge and explain the situation.

We are aware that the door of your condo was damaged also by your party but as a courtesy only the damaged speaker was charged. In the email sent to you directly, the picture of the damaged item was attached in order to detail the situation.

Please know that we are always open to communication and you can get in touch with us directly at anytime. We look forward to hearing from you in the future.

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

I stayed at El Taj with seventeen family members. We stayed in 333, 345 and 350 September 2017 for 8 days. I researched the property before booking and I have to say that although there weren’t any surprises we were ( all 18 of us) very happy with our stay here. The accommodations and surrounding were as described in the reviews. However the service and the attentiveness by the staff was over the top. We had a vow renewal ceremony there at Indigo beach club and we couldn’t be happier with how things turned out. The wedding coordinator on staff there Haidee Guzman was top notch. She handled everything for us. From the food to the cake, flowers, DJ, mariachi band, photographer, pinata and the parade down 5th avenue everything was perfect. Everything was handled by her and we couldn’t be happier with the job she did. Everything we asked for, she made it happen. She made sure everything went smoothly for us. The ceremony wasn’t without hiccups but she was always johnny on the spot to take care of it right away. We didn’t even have to ask. We are so grateful to her for the job she did and also to the condo hotel for always treating us like valued guests. Haidee, Pedro and the rest of the staff thank you for providing for us a vacation we will never forget.

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank JEANIE826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 14 September 2017

Dear JEANIE826,

Thank you very much for staying with us at El Taj and for taking the time to share your wonderful experience on TripAdvisor!

It is truly a pleasure to read your review and see that we where able to make your vacation and vow renewal an unforgettable experience.

I am also glad to hear that you appreciated the effort of our passionate staff, our well-appointed condos in the heart of Playa del Carmen and incredible hospitality experience from beginning to end.

We aim to create and provide a curated vacation experience and we're happy to know that you truly enjoyed it with us! Thank you for your time and kind patronage!

We look forward to welcoming you and your party back at El Taj in the near future.

Warmest regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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