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“Awesome resort!”

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The Royal Haciendas All Suites Resort & Spa
Ranked #40 of 217 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 21 October 2017

Very well kept resort and their staff is amongst the best I've come across. The members are very kind and courteous to the respectful guests. The food is OK but it's easy just to shuttle into Playa for better quality food at a better price. I like that the resort has rules for the guests but for some reason the resort does not enforce them? It was better years back when it was mostly timeshare members who took pride in keeping the place clean. Owners are now the minority so expect more and more unruly guests that leave their garbage at the pool and hang dirty landry off the balcony. Really no need to be a member because its cheaper to book through websites and guests have better benefits including the use of the gym and free shuttle.

Room Tip: Beach front and pool walkouts.
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Stayed: October 2017, travelled with family
1  Thank Hemi650i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 30 October 2017

Dear Hemi650i,

Thank you for your review.

We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience".

We're glad to learn you've enjoyed your stays at our resort and we're sharing your comments with the appropriate channels so that we take the necessary measures to maintain the highest quality standards that we have held for more than 40 years.

We look forward to welcoming you back soon.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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211 - 215 of 3,951 reviews

Reviewed 20 October 2017

Wonderful staff here always ready to serve you with a smile. We had David chiral at the pool area. Very friendly and making sure if you need Nything. Victor at the bar has also been there and of course knows you by name and is having a god time as he does his job that. He seems to love. This place is the best. We go every year and usually two weeks at a time.

Stayed: October 2017, travelled with family
Thank Lhung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 1 December 2017

Dear Lhung,

Thanks so much for writing a review about The Royal Haciendas.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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Reviewed 18 October 2017

This is our second year at the resort and it was wonderful. The service was the best. We never wanted for anything. Omar Caballero and David Chimal became part of our family. They gave great service and went the extra mile to make everything perfect for us and made us feel at home.

Room Tip: Rooms on the second floor and above give you the best view.
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  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank jandavewilson456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 November 2017

Dear jandavewilson456,

Thank you for your review.

We're happy to hear that you were able to enjoy yourselves around the resort and that Omar and David made you feel right at home.

We hope to see you again soon!

Best Regards

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Reviewed 17 October 2017

I traveled to The Royal Haciendas with my husband and 2 children, ages 9 and 13, in mid-October. We stayed in a 1 bedroom suite with a King size bed, 2 Murphy beds, and a hot tub on the balcony. The room and grounds were beautiful and immaculate. I believe there were a total of 6 pools- 2 regular, 2 lap, and 2 children's and 4 hot tubs. There was a playground, tennis courts, game room, and kids club. The beach was an 8/10 due to seaweed, which they did try to keep cleaned up. The service was a 9/10 as our concierge Billy was fantastic and almost everyone we ran into was extremely friendly. The food was a 7/10. I would recommend the Mexican Buffet on Saturday nights, the omelette or breakfast burrito, and the Miami Vice adult beverage. The entertainment was also a 7/10 as there is no real nightlife. Overall this trip was fun, relaxing, and just what my family needed. I would definitely stay at the Royal Haciendas again.

Room Tip: Definitely get a room with a hot tub on the balcony.
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank T-Robi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 30 October 2017

Dear T-Robi,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was a fun and relaxing family experience.

We are honored that you would choose to stay with us again. We will see you then!

Best Regards

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Reviewed 15 October 2017

We have been coming for 6 years and counting. Can't wait for next year! The staff is wonderful and the food is great. Such a joy for our family. Our children have grown up here and love it. Do yourself a favor and enjoy a relaxing week on the beach!

Room Tip: 2nd Floor and above for a bit better view
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online community Care Coordinator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guest,

Thank you for taking time to post about our resort.

It is our pleasure to learn you've visited us again and we look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range: €189 - €498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen

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