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All reviews los murales thomas moore time share lap pools dive balam taco party all inclusive package all inclusive guests full kitchen shrimp tacos all inclusive plan pool bar room service free shuttle personal concierge change rooms pool side
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Reviewed 20 October 2017

Wonderful staff here always ready to serve you with a smile. We had David chiral at the pool area. Very friendly and making sure if you need Nything. Victor at the bar has also been there and of course knows you by name and is having a god time as he does his job that. He seems to love. This place is the best. We go every year and usually two weeks at a time.

Stayed: October 2017, travelled with family
Thank Lhung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 1 December 2017

Dear Lhung,

Thanks so much for writing a review about The Royal Haciendas.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home.

Warm Regards.

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Reviewed 18 October 2017

This is our second year at the resort and it was wonderful. The service was the best. We never wanted for anything. Omar Caballero and David Chimal became part of our family. They gave great service and went the extra mile to make everything perfect for us and made us feel at home.

Room Tip: Rooms on the second floor and above give you the best view.
  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank jandavewilson456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 2 November 2017

Dear jandavewilson456,

Thank you for your review.

We're happy to hear that you were able to enjoy yourselves around the resort and that Omar and David made you feel right at home.

We hope to see you again soon!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

I traveled to The Royal Haciendas with my husband and 2 children, ages 9 and 13, in mid-October. We stayed in a 1 bedroom suite with a King size bed, 2 Murphy beds, and a hot tub on the balcony. The room and grounds were beautiful and immaculate. I believe there were a total of 6 pools- 2 regular, 2 lap, and 2 children's and 4 hot tubs. There was a playground, tennis courts, game room, and kids club. The beach was an 8/10 due to seaweed, which they did try to keep cleaned up. The service was a 9/10 as our concierge Billy was fantastic and almost everyone we ran into was extremely friendly. The food was a 7/10. I would recommend the Mexican Buffet on Saturday nights, the omelette or breakfast burrito, and the Miami Vice adult beverage. The entertainment was also a 7/10 as there is no real nightlife. Overall this trip was fun, relaxing, and just what my family needed. I would definitely stay at the Royal Haciendas again.

Room Tip: Definitely get a room with a hot tub on the balcony.
  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank T-Robi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 30 October 2017

Dear T-Robi,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was a fun and relaxing family experience.

We are honored that you would choose to stay with us again. We will see you then!

Best Regards

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Reviewed 15 October 2017

We have been coming for 6 years and counting. Can't wait for next year! The staff is wonderful and the food is great. Such a joy for our family. Our children have grown up here and love it. Do yourself a favor and enjoy a relaxing week on the beach!

Room Tip: 2nd Floor and above for a bit better view
  • Stayed: October 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online community Care Coordinator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guest,

Thank you for taking time to post about our resort.

It is our pleasure to learn you've visited us again and we look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Reviewed 13 October 2017

For an all-inclusive, this resort hotel is the best in terms of price. The room/bathroom/restaurants/bars clean and all the staff are friendly, courteous, and efficient. The food is delicious and the location is a nice secluded gem. Total lounge mode paradise, check this place out!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
1  Thank myronc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guest:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your kind words and look forward to welcoming you back soon.

Warm regards.

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