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Reviews (4,351)
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Reviewed 18 March 2012

First time at this resort and we would go again. Staff was friendly and happy to answer our questions. We felt safe here and noticed the security the resort supplied. Beaches were patroled continually,cameras and good lighting. Loved the beach service,those waiters sure put on the miles. We enjoyed the swim up bar and the great shrimp tacos. Lots of activities provided for our entertainment. Spanish lessons every morning ,really enjoyed our instructor Jorde. TV and internet were inconsistent,sometimes they worked and sometimes they didn't. The market was well stocked,reasonable prices.

  • Stayed: January 2012, travelled as a couple
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2  Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

Our family of four has been traveling to the Riviera Maya all-inclusives since our boys were pre-teens, and have stayed in many upscale and amazing resorts in the area. We chose to visit this property on a whim - a friend was unable to use his time at another Royal property. It was meant to be. The spacious and solid 4-star 2-bedroom with full kitchen and living room, sleeps 6 (and comfortably - beds for all), was perfect. Our sons each brought a friend and we all had a blast.

The property - tops! Lovely white sandy beach, nicely landscaped, beautiful pools, extremely clean and fresh everywhere you went. Only small negative - there are exposed rough coral or rocky patches in the ocean. Wear beach shoes.

Food & Beverages - plenty of bars and several locations for meals, pay as you go. Top ratings to the bars. Food at the restaurants are fine and typical of the resorts. We did a couple of trips to the "Mega" monster grocery in Playa for breakfast, lunch and beverages made for the perfect balance. I didn't have to cook and the maid service comes daily to clean (except Sunday.) We ate in Playa each night. The resort had a discount booklet that we had fun using to find a different restaurant each night. Great restaurants up and down the main drag. That area has changed a lot since our first visit years ago. Lots and lots of shopping, bars and restaurants. About a $10US cab ride home for 4 to the Haciendas, no matter how late the 20-somethings stayed in Playa.

Things to do - Golf, tennis, sailing, snorkeling, beach, you name it!

All in all - a great alternative to the pricey all-inclusives while still enjoying a very classy resort.

Room Tip: All units have a view of the ocean and identical layout. We liked the extra room in the deluxe units with 6 adults.
  • Stayed: March 2012, travelled with family
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Thank Rather_B_Cycling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

This resort would be lovely for families & retired couples but not for honeymooners.

When we arrived, the service wasn't at the standard that we had recieved at other Mexico resorts. It was pretty ordinary in particularly at the front desk. The best service was from the bell boys & staff at the pool resruarants.

When we saw our room (two small double beds) on the bottom floor at the back of the hotel, we were quite disappointed. We went to the front desk to see if we could have a room with one queen or king bed, they told us they didn't have any which I can understand however when I asked if they could change our room, higher or pool or beach room - they wouldn't even try! The hotel wasn't fully booked & it was our honeymoon.

Apart from that the hotel was ok but we were quite upset with the standard of service from that day due to the importance of our trip

  • Stayed: March 2012
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3  Thank Mansana_Bonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilo_Royal_Resorts, Manager at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 28 March 2012

The Royal Haciendas Management Response:

Dear Guest,

We would like to thank you for taking the time to share the experience of your stay with us, and we are very sorry to learn that we did not fulfilled your expectations of accommodation for such an important date to yourself and your husband.

We have discussed your comments with our Guest Service Team Leaders in order for us to take possible actions that will prevent situations like this one from happening again.

Our greatest pleasure will always be to serve our guests and provide them with memorable experiences having as our reward your complete satisfaction. Therefore, we hope you give us the opportunity to be at your service again in the future to exceed any expectation you may have to build up unforgettable memories from a vacation experience in the Mexican Caribbean.

Warm regards from The Royal Haciendas,
The Royal Haciendas Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

The honeymoon at the resort was fantastic. The staff could not do enough for us to help make our stay enjoyable. We had a wedding ceremony on the beach on Monday, and Patricia the planner did a great job making sure everything was as we wanted. I can't wait to go back. We went into Playa Del Carmen to shop and eat a couple of times, and the food was very very good. Taxis into town were $10-$12. I hope we can spend all our anniversaries there.

  • Stayed: March 2012, travelled as a couple
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1  Thank M_DMester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

Enjoyed a wonderful two weeks at the Royal Haciendas! The weather was awesome! The staff makes you feel so special! Everyone is so friendly and helpful! The activities personel are just wonderful with the kids! The grounds are beatiful with attention to all details!!! Can't wait to go back next year!

Room Tip: Don't think there is a bad room in the resort! We like phase I the best however!
  • Stayed: February 2012, travelled with family
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4  Thank GrammaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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