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The Royal Haciendas All Suites Resort & Spa
Ranked #43 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 March 2012

The Royal Hacienda is a Royal experience to say the least. They customer service is top notch. The rooms are perfect and roomy, the views are outstanding, pools are huge and the beach is nice. The best part is traveling with family. They have a great kid program that keeps them busy throughout the day with various activities from making sand castles, pinata party, water balloon throw, soccer, ect. At night you can drop them off for a few hours and have dinner and a stroll on the beach while they watch a movie. There is a complimentary shuttle to town so no need to rent a car, taxi back if you want to stay out later. The beach is private and there isnt any peddlers, the resort is great at keeping it peaceful and very clean. There is complimentary snorkle gear and jackets for the kids, kayaking, noodles for the pool and an awesome happy hour daily. The grocery store is well appointed and priced great. We didnt go to the restaurants but ate at the pool daily for lunch, it was good and affordable. We did the buffet for breakfast but took it to our room for a more laid back approach to having breakfast but the view is nice from the beach front restaurant. There are two pools and take notice one is more laid back and quiet the other is louder, music, drinking and fun. All the activities happen there. Great place for families!

Room Tip: there is really no bad room
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  • Stayed: October 2011, travelled with family
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Thank tjleighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 March 2012

First time at this resort and we would go again. Staff was friendly and happy to answer our questions. We felt safe here and noticed the security the resort supplied. Beaches were patroled continually,cameras and good lighting. Loved the beach service,those waiters sure put on the miles. We enjoyed the swim up bar and the great shrimp tacos. Lots of activities provided for our entertainment. Spanish lessons every morning ,really enjoyed our instructor Jorde. TV and internet were inconsistent,sometimes they worked and sometimes they didn't. The market was well stocked,reasonable prices.

  • Stayed: January 2012, travelled as a couple
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2  Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

Our family of four has been traveling to the Riviera Maya all-inclusives since our boys were pre-teens, and have stayed in many upscale and amazing resorts in the area. We chose to visit this property on a whim - a friend was unable to use his time at another Royal property. It was meant to be. The spacious and solid 4-star 2-bedroom with full kitchen and living room, sleeps 6 (and comfortably - beds for all), was perfect. Our sons each brought a friend and we all had a blast.

The property - tops! Lovely white sandy beach, nicely landscaped, beautiful pools, extremely clean and fresh everywhere you went. Only small negative - there are exposed rough coral or rocky patches in the ocean. Wear beach shoes.

Food & Beverages - plenty of bars and several locations for meals, pay as you go. Top ratings to the bars. Food at the restaurants are fine and typical of the resorts. We did a couple of trips to the "Mega" monster grocery in Playa for breakfast, lunch and beverages made for the perfect balance. I didn't have to cook and the maid service comes daily to clean (except Sunday.) We ate in Playa each night. The resort had a discount booklet that we had fun using to find a different restaurant each night. Great restaurants up and down the main drag. That area has changed a lot since our first visit years ago. Lots and lots of shopping, bars and restaurants. About a $10US cab ride home for 4 to the Haciendas, no matter how late the 20-somethings stayed in Playa.

Things to do - Golf, tennis, sailing, snorkeling, beach, you name it!

All in all - a great alternative to the pricey all-inclusives while still enjoying a very classy resort.

Room Tip: All units have a view of the ocean and identical layout. We liked the extra room in the deluxe unit...
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  • Stayed: March 2012, travelled with family
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Thank Rather_B_Cycling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

This resort would be lovely for families & retired couples but not for honeymooners.

When we arrived, the service wasn't at the standard that we had recieved at other Mexico resorts. It was pretty ordinary in particularly at the front desk. The best service was from the bell boys & staff at the pool resruarants.

When we saw our room (two small double beds) on the bottom floor at the back of the hotel, we were quite disappointed. We went to the front desk to see if we could have a room with one queen or king bed, they told us they didn't have any which I can understand however when I asked if they could change our room, higher or pool or beach room - they wouldn't even try! The hotel wasn't fully booked & it was our honeymoon.

Apart from that the hotel was ok but we were quite upset with the standard of service from that day due to the importance of our trip

  • Stayed: March 2012
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3  Thank Mansana_Bonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilo_Royal_Resorts, Manager at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 28 March 2012

The Royal Haciendas Management Response:

Dear Guest,

We would like to thank you for taking the time to share the experience of your stay with us, and we are very sorry to learn that we did not fulfilled your expectations of accommodation for such an important date to yourself and your husband.

We have discussed your comments with our Guest Service Team Leaders in order for us to take possible actions that will prevent situations like this one from happening again.

Our greatest pleasure will always be to serve our guests and provide them with memorable experiences having as our reward your complete satisfaction. Therefore, we hope you give us the opportunity to be at your service again in the future to exceed any expectation you may have to build up unforgettable memories from a vacation experience in the Mexican Caribbean.

Warm regards from The Royal Haciendas,
The Royal Haciendas Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

The honeymoon at the resort was fantastic. The staff could not do enough for us to help make our stay enjoyable. We had a wedding ceremony on the beach on Monday, and Patricia the planner did a great job making sure everything was as we wanted. I can't wait to go back. We went into Playa Del Carmen to shop and eat a couple of times, and the food was very very good. Taxis into town were $10-$12. I hope we can spend all our anniversaries there.

  • Stayed: March 2012, travelled as a couple
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1  Thank M_DMester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Price Range: €203 - €486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya, Mexico - Playa Del Carmen

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