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The Royal Haciendas All Suites Resort & Spa
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Reviews (4,086)
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2,645
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75
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3,267 - 3,272 of 4,086 reviews
Reviewed 24 April 2011

My family just returned from the Royal Haciendas resort. The grounds are very well maintained, and clean. The condition of the equipment in the villa was wonderful, although my wife thought the bed was hard. Daughter slept on Murphy bed, which was also hard. The linens and towels were nice and there is tile work everywhere. Loved how the villa was outfitted and arranged.
Recommend getting the food in town the first day, but you can get everything you need at the local market, at a bit higher price. The mini kitchen was nicely outfitted, but prepare yourself by getting a cartload of groceries in town and save the $150 extra.
The food at the beach side restaurant was average at best, perhaps a 5-6 out of 10. Never tried the buffet, as it was too little for too much money. The lime soup was good but they need more choice in salads. My daughter became ill from food once. The poolside bar guacamole is great, and the drinks were good as well.
All staff was courteous, well mannered, helpful, and worked with our very limited Spanish to reach understanding.
There were enough social activities to complete and choose from. The surf was posted red or yellow the entire time we were there but we still had plenty to do. Having free internet was very nice, but at reduced capacity. Hotel shuttle capacity to downtown Playa was limited and the staff was reluctant to order more unless demanded. Be prepared to be offered several time-share breakfasts from your 'personal concierge'; we were able to dodge them relatively easily though. There is no night life at the resort, which we appreciated. If we needed to do something, Playa is 10 minutes away. NO SPRING BREAKERS is the rule, and they enforce it well. The evenings on the deck were peaceful and quiet. We did not have enough time to do everything we wanted. Be warned, the resort operates on Mexico time; everything is 10-15 minutes (or more) late.
My wife and daughter completed their open water diving training the week before and were working to complete their open water certifications and I was able to go diving six times. The Dive Balaam shop is staffed with wonderful people; Aurora, Gabby, Carlos, Marcos, Christian and 'Ricco'. The dives were fun, enjoyable, relaxing, and I can’t even estimate how many different species of marine life we saw. Drift dives are a lot of fun.
Don't golf at the Grand Coral, just in front of the resort, until about the middle of May, when they expect to have it finished, and even then ask how many holes are open. There are only 9 holes available right now. It will be nice, but too broken up right now. The resort has an arrangement with the Mayakoba golf resort, which is half price Monday morning. Great golf course for that price.

  • Stayed: March 2011, travelled with family
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2  Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2011

My husband and I stayed at the Royal Haciendas as part of a Timeshare promotion fo r4 nites. The timeshare presentation was not pushy at all and didn't take too much of our time. The resort is in a good location and offers shuttle service to Playa Del Carmen uo til 6 pm. The grounds are well kept and the rooms very clean and new yet rather dull and "brown" for our taste...hardly Mexican feeling. The pool and beach palapas are very nice and there were plenty available. Having said that, there were problems with this resort. We were in the lockoff unit. We have stayed in these units at other timeshares but have never beem told that we can have only 1 bath , 1 face towel and 1 washcloth per person per day. If we wanted another one the charge would be $5.00 per day. Also, there were 2 bars of soap but no shampoo, lotion,etc. Also, we were expected to wash our dishes daily, maids only make the beds and clean the bathroom but there was no dishwashing soap. Also, the small frig had a very tiny freezer yet, there's no ice machines so you have to buy a bag of ice every day. I willsay, the beds and linens were great. The take out rotisserie chicken was quite good but the buffet looked sad for the price. There are numerous good restauants in Playa Del Carmen. Would we stay here again...maybe...

  • Stayed: March 2011, travelled as a couple
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3  Thank ConnieLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2011

The resort was a great value for families with young children. It is a very large resort, so if you're looking to be by the pool and beach, stay in a beachfront room. The pools are great for kids. The beach is also really nice. However the ocean is a little rocky. They have activities for kids every day on the beach (beach soccer, sand castle building, etc), which our kids loved. They have a grocery/liquor store on site which was very conveinient. They also had photographers available to schedule sessions for family pictures. There were a few disappointments. There are only 3 restaurants on the resort, two of which are open for dinner. Having young kids along, a few more choices of restaurants would have been nice. Although the 2 casual restaurants we frequented had great food. The biggest disappointment was the time-share pitch. We rented a 2 bedroom beachfront condo off of their website. I knew it was a time-share property, so I probably should have been aware of a sales pitch to come. However, they would approach us on the beach, in the pool and at restaurants. They wanted us to come back for another meeting in their office. This was after a 1.45 hour presentation we reluctantly attended. They also continually tried to connect us with other families, like ours, to have lunch, dinner, etc. I know they're just doing their jobs, but we wanted to be left alone. So other than that, it's a really nice place for families.

Room Tip: Recommend a beachfront room or condo
  • Stayed: April 2011, travelled with family
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3  Thank Ryder10Minneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2011

This resort was absolutely first class. Absolutely immaculate. Excellent service. Beautiful setting.

We were very, very happy with the resort. The only con we could think of was that we wished for a more casual dining option at night. But other than that, it was near perfect.

  • Stayed: April 2011, travelled as a couple
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1  Thank saptarshir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2011

If you're looking for a quiet place to relax with your signficiant other, this is NOT the place. Of course this may depend of what weeks you go. When we were there we were constantly surrounded by screaming young children running around unsupervised. It took us awhile to find some (small) spots where we could go to get some peace and quiet. You couldn't even go in the hot tubs (where a sign says kids are not allowed) without being splashed by some kid drinking a virgin pina colada. Even at the pool bar (where a sign says kids are not allowed) kids were sitting there drinking/eating along with their parents. Of course this is not the resort's fault, but maybe they could enforce their rules a little more and really create an area that is kid-free. There is a kiddie pool but no one was using it b/c they all prefer the big pools.
However that is my only complaint. The rooms are beautiful. The beach and pool are lovely. The staff is wonderful and friendly. The welcome party rocks-free rum and cokes and free cervezas. And newly added guac and salsa bar. Taco party is also great.
The activities like bingo and trivia are lots of fun. Not a lot of people play so you have great odds of winning t-shirts and bags. There were 2 weddings when we were there on the beach, fun to watch.
Downtown Playa del Carmen is really nice and romantic compared to downtown Cancun. And the weather was amazing all week!
Maybe someone can let me know what weeks there aren't a lot of kids there and I'll be there in a heartbeat!! Or I'll just have to wait until I have kids then maybe it won't annoy me so much.

  • Stayed: March 2011, travelled as a couple
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3  Thank KES2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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