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Reviews (18,050)
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Reviewed 19 August 2017

This was our family's first time to visit The Royal Playa del Carmen and it far exceeded our expectations. The entire staff was beyond incredible! They all made this a very memorable vacation and one of our best trips ever! We have never experienced an entire staff like this staff that was extremely friendly, very professional, very hard working and very good at what they do! The food, service, entertainment and accommodations were exceptional, never a disappointment the whole time! Special thanks to Jose, Omar, Maria and the whole staff at the Spice Restaurant, the phenomenal dancers Ricardo, Esteban, Hector, Francisco, Juan, Sheila , Stacy, Patty, Maribel, Marisol, Alina, Juan Carlos, and Carlos. Also special thanks to Carla, Daniel, Sergio, Jazmin, Victor and Elvis, you guys are amazing! ALL of the waiters at the pool, restaurants and entertainment areas are the best we've ever seen! Also thank you to the amazing ladies in the Real club office, you were the first ones we encountered upon arrival and the last ones we saw at departure, and the way you take care of members is the perfect start and finish to a perfect vacation! The rooms are extraordinary and the room attendants do an awesome job! There are so many things the resort offers for guests to do right at the resort and excursions to do outside of the resort, all of them spectacular! We highly, highly recommend The Royal Playa del Carmen, you will not be disappointed and it is worth every dime. They treat you like royalty, take care of every little detail for you, and make you feel very secure your entire stay.We look forward to enjoying many, many trips there in the future!!

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank edkeezaceth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 21 August 2017

Dear edkeezaceth,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review.
We will make sure to tell our staff members that you have mentioned what a great job they are doing so they can keep up the good work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

Thank you so much for the excellent service we had such a great experience and a special thanks to Bere Diaz Who gave us an excellent and professional service she was all the time friendly in the spa and Willing to help.

Stayed: August 2017, travelled as a couple
2  Thank Eduardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Eduardo S,

On behalf of all the staff at The Royal Playa del Carmen, we would like to express our gratitude for staying at our hotel and providing us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay at our resort.
We would also like to thank you for taking the time to share your comments

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Reviewed 18 August 2017 via mobile

My husband and I just returned from our first trip to Paya del Carmen and we had a blast at The Royal as it surpassed our expectations. Staff is amazingly friendly and super respectful. They made us feel welcomed and pampered all the time during our stay. Furthermore, the food is so tasteful. Given that there are five restaurants to choose from, each of them has its own taste and will not leave you disappointed, but "Spice and Maria Marie" are our favorite ones. The resort also offers lots of entertainment. During the day pool activities and at night broadway like shows, circus like shows as well as Karaoke. They also offer packages not part of the "all inclusive". We reserved the romantic package which includes lots of petals, champagne and strawberries and it went beyond expectations. Similarly, the private romantic dinner at the beach which left us speechless. I would say this is a must do.
Security- I feel very secure during our stay as every time we would go out with a tour company, they would make note of the pates as well as the tour company name we were going with. Similarly, when getting back, they would check us up like acknowledging our return. If you plan going outside and need a taxi, ask your concierge as they can book a taxi designated for the hotel.
The only thing we regret is not having enough time to enjoy the resort as we only went during the weekend and the resort itself has tons to offer. Therefore, I would recommend staying for at least a week as once you step in you feel like not wanting to get out.
Anyways, we feel very pleased overall and are already looking forward to returning as this resort is worth every single penny. Yes, I would definitely recommend it!!! ⭐️⭐️⭐️⭐️⭐️

Stayed: August 2017, travelled as a couple
3  Thank Ana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Ana M,

On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your great review. It makes us very happy to know that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again!

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Reviewed 18 August 2017 via mobile

Our butler was fantastic Juan Jose the best ever
In the spice restaurant we had a waiter renando excellent
By the main pool we had a waitress Sylvia so was great
In the restaurant Mediterranean Ivan was the best
Also the Matre D in spice was great
The people who worked in lobby were great
Overall all your staff were fantastic the above staff needed to be mentioned

Stayed: August 2017, travelled with family
1  Thank Antoinette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Antoinette M,

We would like to express our sincerest gratitude for your recent visit to THE Royal Playa del Carmen and also would like to thank you for taking the time to share your feedback. It really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacation unforgettable.
We are not surprised to know about the wonderful service provided from the people mentioned, to whom we will let them know your comments.
We look forward to welcoming you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

The Royal is my favorite all-inclusive that I have stayed at. I've reviewed the resort before, but wanted to put in a new review to give credit to one of the resort staff: Carla from Sports & Entertainment spent well over an hour with me making bracelets to take back to my 3 little girls. She was awesome, stayed long after she was supposed to have closed up shop, but wanted to make sure I got all 3 bracelets done; it's people like her that are the reason why I've been back to this resort multiple times.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank Harry__Hood95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Harry__Hood95,

Thank you very much for sharing with us and all others your ROYAL experience.
It is always so rewarding to know that our staff went above and beyond to make your stay memorable
We look forward to pampering you once again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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