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Reviews (17,894)
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14,149
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14,149
2,431
738
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249
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Reviewed 18 August 2017 via mobile

Our butler was fantastic Juan Jose the best ever
In the spice restaurant we had a waiter renando excellent
By the main pool we had a waitress Sylvia so was great
In the restaurant Mediterranean Ivan was the best
Also the Matre D in spice was great
The people who worked in lobby were great
Overall all your staff were fantastic the above staff needed to be mentioned

Stayed: August 2017, travelled with family
1  Thank Antoinette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Antoinette M,

We would like to express our sincerest gratitude for your recent visit to THE Royal Playa del Carmen and also would like to thank you for taking the time to share your feedback. It really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacation unforgettable.
We are not surprised to know about the wonderful service provided from the people mentioned, to whom we will let them know your comments.
We look forward to welcoming you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

The Royal is my favorite all-inclusive that I have stayed at. I've reviewed the resort before, but wanted to put in a new review to give credit to one of the resort staff: Carla from Sports & Entertainment spent well over an hour with me making bracelets to take back to my 3 little girls. She was awesome, stayed long after she was supposed to have closed up shop, but wanted to make sure I got all 3 bracelets done; it's people like her that are the reason why I've been back to this resort multiple times.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank Harry__Hood95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 19 August 2017

Dear Harry__Hood95,

Thank you very much for sharing with us and all others your ROYAL experience.
It is always so rewarding to know that our staff went above and beyond to make your stay memorable
We look forward to pampering you once again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

We returned to the Royal to stay for the second time after having an incredible experience the first and it was another amazing & wonderful anniversary spent here. We were greeted with some familiar faces from our first stay and some new faces. Our concierge was Adolfo and he was the best from the check in to our last day - the room we upgraded to was leaking due to the storm so he helped us out right away by switching our rooms for us as soon as possible. Also, the bellboy Hernando was extremely helpful as well with moving our luggage around to each room despite the rain. The next day, we noticed there was no DVD player in our room and Adolfo was extremely kind to have one requested and set up for us with no problem. For the 7 nights we stayed at the Royal, Adolfo also made sure our room was ready for us with the romantic turndown and some personalized decorations for my husband and I.

As usual, the food was amazing at each and every restaurant the resort has to offer with incredible staff from the managers, chefs, hostesses, to waiters. My husband and I's personal favorite, however, would have to be Maria Maria thanks to Diego, Chef Pasto, Vincenle, Diana, Vicky, Leo, Eulisa, and Marcos. The Grand Maniner Souffle is a must here and part of the reason why I come back.

Thank you to everyone at the Royal for making our stay pleasant and once again memorable. Even for a vacation, it felt like coming home with the welcome we got from all of the staff here. We will definitely be seeing everyone again next year.

Room Tip: ocean view upgrades are available at the front desk
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kieunga N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 18 August 2017

Dear Kieunga N,

Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job!
Thank you for choosing us to spend your vacation. Also we would like to mention that we really appreciate your great point of view!
We are looking forward to host you again very soon it will be an honor for us to pamper you once again!

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Reviewed 17 August 2017 via mobile

This is an adults only resort with five restaurants that are very good. My favorite was the sushi restaurant and the buffet. The staff is amazing, always making you feel welcome and accommodating. I loved hanging by the pool and the beach was beautiful.

Stayed: October 2016, travelled as a couple
Thank wkgmom41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 18 August 2017

Dear wkgmom41,

We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation.
Thank you again and we hope to see you again in your Second Home, “THE Royal Playa del Carmen”.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

Lots of shopping and many others by the sea makes this a very unique destination. Plenty of restaurants and lodging.allows one to venture out without need of a vehicle. A cab ride would be sufficient for most other places.

Stayed: September 2016
2  Thank Willis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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