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The Royal Playa del Carmen
Ranked #12 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 August 2017 via mobile

My husband and I just returned from our first trip to Paya del Carmen and we had a blast at The Royal as it surpassed our expectations. Staff is amazingly friendly and super respectful. They made us feel welcomed and pampered all the time during our stay. Furthermore, the food is so tasteful. Given that there are five restaurants to choose from, each of them has its own taste and will not leave you disappointed, but "Spice and Maria Marie" are our favorite ones. The resort also offers lots of entertainment. During the day pool activities and at night broadway like shows, circus like shows as well as Karaoke. They also offer packages not part of the "all inclusive". We reserved the romantic package which includes lots of petals, champagne and strawberries and it went beyond expectations. Similarly, the private romantic dinner at the beach which left us speechless. I would say this is a must do.
Security- I feel very secure during our stay as every time we would go out with a tour company, they would make note of the pates as well as the tour company name we were going with. Similarly, when getting back, they would check us up like acknowledging our return. If you plan going outside and need a taxi, ask your concierge as they can book a taxi designated for the hotel.
The only thing we regret is not having enough time to enjoy the resort as we only went during the weekend and the resort itself has tons to offer. Therefore, I would recommend staying for at least a week as once you step in you feel like not wanting to get out.
Anyways, we feel very pleased overall and are already looking forward to returning as this resort is worth every single penny. Yes, I would definitely recommend it!!! ⭐️⭐️⭐️⭐️⭐️

Stayed: August 2017, travelled as a couple
3  Thank Ana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 5 weeks ago

Dear Ana M,

On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your great review. It makes us very happy to know that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again!

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148 - 152 of 16,214 reviews

Reviewed 18 August 2017 via mobile

Our butler was fantastic Juan Jose the best ever
In the spice restaurant we had a waiter renando excellent
By the main pool we had a waitress Sylvia so was great
In the restaurant Mediterranean Ivan was the best
Also the Matre D in spice was great
The people who worked in lobby were great
Overall all your staff were fantastic the above staff needed to be mentioned

Stayed: August 2017, travelled with family
1  Thank Antoinette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 5 weeks ago

Dear Antoinette M,

We would like to express our sincerest gratitude for your recent visit to THE Royal Playa del Carmen and also would like to thank you for taking the time to share your feedback. It really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacation unforgettable.
We are not surprised to know about the wonderful service provided from the people mentioned, to whom we will let them know your comments.
We look forward to welcoming you again in the near future!

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Reviewed 18 August 2017

The Royal is my favorite all-inclusive that I have stayed at. I've reviewed the resort before, but wanted to put in a new review to give credit to one of the resort staff: Carla from Sports & Entertainment spent well over an hour with me making bracelets to take back to my 3 little girls. She was awesome, stayed long after she was supposed to have closed up shop, but wanted to make sure I got all 3 bracelets done; it's people like her that are the reason why I've been back to this resort multiple times.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank Harry__Hood95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 5 weeks ago

Dear Harry__Hood95,

Thank you very much for sharing with us and all others your ROYAL experience.
It is always so rewarding to know that our staff went above and beyond to make your stay memorable
We look forward to pampering you once again in the near future.

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Reviewed 18 August 2017

We returned to the Royal to stay for the second time after having an incredible experience the first and it was another amazing & wonderful anniversary spent here. We were greeted with some familiar faces from our first stay and some new faces. Our concierge was Adolfo and he was the best from the check in to our last day - the room we upgraded to was leaking due to the storm so he helped us out right away by switching our rooms for us as soon as possible. Also, the bellboy Hernando was extremely helpful as well with moving our luggage around to each room despite the rain. The next day, we noticed there was no DVD player in our room and Adolfo was extremely kind to have one requested and set up for us with no problem. For the 7 nights we stayed at the Royal, Adolfo also made sure our room was ready for us with the romantic turndown and some personalized decorations for my husband and I.

As usual, the food was amazing at each and every restaurant the resort has to offer with incredible staff from the managers, chefs, hostesses, to waiters. My husband and I's personal favorite, however, would have to be Maria Maria thanks to Diego, Chef Pasto, Vincenle, Diana, Vicky, Leo, Eulisa, and Marcos. The Grand Maniner Souffle is a must here and part of the reason why I come back.

Thank you to everyone at the Royal for making our stay pleasant and once again memorable. Even for a vacation, it felt like coming home with the welcome we got from all of the staff here. We will definitely be seeing everyone again next year.

Room Tip: ocean view upgrades are available at the front desk
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kieunga N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 18 August 2017

Dear Kieunga N,

Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job!
Thank you for choosing us to spend your vacation. Also we would like to mention that we really appreciate your great point of view!
We are looking forward to host you again very soon it will be an honor for us to pamper you once again!

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Reviewed 17 August 2017 via mobile

This is an adults only resort with five restaurants that are very good. My favorite was the sushi restaurant and the buffet. The staff is amazing, always making you feel welcome and accommodating. I loved hanging by the pool and the beach was beautiful.

Stayed: October 2016, travelled as a couple
Thank wkgmom41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 18 August 2017

Dear wkgmom41,

We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation.
Thank you again and we hope to see you again in your Second Home, “THE Royal Playa del Carmen”.

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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: €255 - €641 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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