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“Honeymooning in Heaven!”

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The Royal Playa del Carmen
Ranked #12 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 August 2017

From the moment we were checking in to the minute we checked out, my husband and I were treated like ROYALTY! This was our honeymoon destination and so we decided last minute to splurge and book a Master Suite. We were greeted by our AMAZING personal butler, Juan José, who was warm, friendly, welcoming, helpful and trusting. He truly made our honeymoon the dream destination that we had hoped for. He helped us every step of the way in making sure the week was perfect. Every morning he texted us to ask us if we needed anything and he was so quick to respond whenever we needed to reach out for help. He booked reservations for us at Chef's Plate (their DELICIOUS restaurant with a 7-course tasting menu), booked the whole tennis court for us, set up our private cabana for us. No matter what we needed help with, he was there. If you decide on booking a Master or Presidential suite and are lucky enough to be assigned a personal butler, I hope with all my heart you are paired up with Juan José because he really went above and beyond for us. THANK YOU!!! We already miss you Juan José!

After a day of relaxing on the beautiful beach or enjoying the amazing pools, our room was always impeccably clean when we would arrive back at our suite. There was always a new towel design on our bed with rose petals scattered around. It was such a sweet and beautiful touch. Then, after arriving back even later in the evening, after a delicious dinner or one of the many entertaining live resort shows, the amazing folks from turn-down service had prepared our bed for the night. Thank you to Teresa Castellanos and Rosa Hoil. Their service was so exquisite and they made our stay here so special.

At Chef's Plate, (which would have usually come at an extra fee but came for free with our room) we were treated with such care and attention. We had dinner there twice after being able to snag reservations, thanks to Juan José. It was amazing, from start to finish. I can honestly say, it was some of the best food I have ever had in my life. It is well worth the extra charge for a special night or with your loved one. I highly recommend it! We had the same amazing waiter, Jorge, both nights we ate here and he was a delight! He was well-informed about every dish, very attentive to our needs and easily substituted a few of my dishes because of my allergies. Chef Ramon and the rest of the staff were also so talented. The nights here were made so special by them all.

Of the many different and delicious restaurants on the resort, our favorite spot for breakfast was most-definitely La Mediteranneo. Our suite was right by the restaurant so we had quick and easy access to it which allowed us to learn names and faces of their amazing employees. Francisco and Abraham were a delight every time we would see them and their friendly faces and superb service really started our days off on the right foot. My favorite all-inclusive spot for lunch was definitely Spice and my husband’s was Pelicanos. Delicious food at both locations. And for all-inclusive dinner, we both LOVED Maria Marie. A French/Mexican fusion restaurant with amazing choices. I still wish I could have tried every dish here. Everything we had was always cooked and seasoned to perfection!

I would ABSOLUTELY recommend this resort to anyone on the fence about where they should choose to stay while in Mexico. Even if you're not planning on being there for a special celebration, they treat everyone SO WELL! The minute you walk into the lobby, you're seated on comfortable lounge chairs and offered champagne and a cold towel while waiting to be checked in. We attended a friend's wedding at another resort during our week here and while trying to pay for our day passes at the check in counter, we had to stand in a long line with no one to even speak to for a good 40 minutes in the heat. I didn't realize how good we had it until I witnessed waiting in that long line with no offers of side services. That’s just one example of what you have in store at The Royal Playa del Carmen. TRUST ME. Book here, you won't regret it!

Room Tip: Rooms along center courtyard are louder. All other rooms are quieter. Master, Pres. suites are in pr...
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
7  Thank ZohraPow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 16 August 2017

Dear ZohraPow,

Thank you for choosing us to spend this special date, your Honeymoon! We truly appreciate your review, it is really nice, and make us feel very proud of our entire staff!! We really appreciate your point of view in each thing you mentioned. We are excited that you really enjoyed our service.
Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case.
Remember The Royal Playa is your home away from home!
It will be our pleasure to host you once again in your anniversary!

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Reviewed 15 August 2017 via mobile

Absolutely a wonderful experience! Beautiful property and super yummy food! Go to Maria Marie ( we went three nights out of seven) and ask for Marco and Ahmed! They were so knowledgeable and friendly! The food was served to perfection and was incredible! They were so attentive and fun! We wanted to take them home with us! The whole resort was so nice and sooooo clean! Rooms were cold! Drinks were premium and never had to wait for anything! Can't say enough about this place and we will be back!!

Stayed: August 2017, travelled as a couple
3  Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 16 August 2017

Dear Lori D,

Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope to see you soon!

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Reviewed 15 August 2017

My wife and I choose this Resort for our first time in Playa del Carmen,The Resort was neat and well located, walking distance from fifth avenue. Our room was very comfortable and clean thanks to our house keeping Gladys San German and Maria Juan, they made us feel home.We had view to a central garden which was wonderful. Food was excellent in all restaurants, the coffee restaurant was very handy for every morning coffee and pastries, Spice had an amazing Buffett for breakfast and lunch, the chef Omar Aguilar great person, cooked for us special meals like red snapper ceviche or grill grouper with fine herbs, simply delicious and tasting. All chefs or sous chefs were very friendly and willing to please us on any craving. Henry made the best crepes we ever had, sooo delicious. Our waiters Raul, Reynaldo, Osiris, Francis Arely, Adan and the hostess Maria, were out of this world, nice people ready to please you in any way. Our favorite restaurant was Marie Maria, we went there most of the time for dinner, excellent food, nice environment, comfortable, and the most importante thing, service!!!!! Aguilar, Jesus, Diego and Vicky were above expectations, they made every evening special. Thanks to you all for our wonderful vacations and for all your attentions and love you put in every little detail. Definitely we will go back!!!!!! Overall, staff were amazing, including bar tenders, Uq, Fernando thanks your were great.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank rodryusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 16 August 2017

Dear rodryusa,

This is a fantastic review! We are thrilled that you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back again very soon.

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A TripAdvisor Member
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Reviewed 14 August 2017 via mobile

The massages where on point. My friend and i decided on the romance package because the price was amazing. Carla was awesome rounding people up for activies. She was a beast and participated with guest.

Stayed: August 2017, travelled with friends
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 15 August 2017

Dear guest,

We really appreciate this review. We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation.
Thank you again for your great review and we hope that you come back and enjoy once again of all our services.

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Reviewed 14 August 2017 via mobile

I've stayed at a lot of resorts in the last 15 years in playa.. the Royal was great! All adult and relaxing but fun! I love beach volleyball and being active. Our favorite sports and entertainment hostess was Carla! She was lots of fun! Very entertaining and kept everyone interested! Food was great! Service was awesome, will definitely be booking again! See you on the court again

Stayed: August 2017, travelled with friends
1  Thank Starlene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 15 August 2017

Dear Starlene D,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review.
We will make sure to tell Carla what a great job she is doing so she can keep up the good work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen.

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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#7 Spa Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: €270 - €525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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