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All reviews beach club shuttle bus quiet pool animation team main pool every other day mattress topper main restaurant small resort buffet restaurant mini bar plenty of sunbeds sun loungers evening entertainment mexican food coco bongo foam party
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Reviewed 2 December 2017

Watch out sickness about. Visited the hotel 14th to 28th November and on 1st impressions was very impressed. Room immaculate and was beyond expectations. Staff all excellent couldnt do enough for you. First meal was lovely so we thought. On our third day my partner who normally has a cast iron constitution had sickness and diorrhoea and spent the day in bed . Two days later i had it too. Thus the first week of our holiday was ruined.On closer inspection dead flies were noted as were some unhygenic practises. We found no problems at the Italian restaurant or the beach restaurant. We were there when the food inspector went round too.People running everywhere. Bus to the beach excellent, Staff really good just need re-training on hygiene......watch for when the food has just been cooked usually safest.......

Room tip: Disabled rooms opposite reception good but noisy
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
9  Thank jaynesmith7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2017 via mobile

The good. The rooms are good, clean and the bathrooms are nice. Most of the Staff work very hard and are helpful. Very quite, very very small hotel. The mexican resturant was ok the beach one you finish eating after a hour and you are stuck their as bus does not come back till 9pm.

For me the bad
Bus ride 15 mins to far for a beach holiday. When you are at the beach bar you can hear all the music and fun and games at the riu palace, ur just not ever getting any of that at this hotel. Their is a man with a rake going round making a attempt to look like he is cleaning but never picks up piles and the wind blows around again.
The food was not good we went to mackies . and bought supermarket food most days. As food cold or birds taking off buffet. Or just looked dry and not very appetising. But the bread is good.
First all inclusive ive not got drunk on cocktails they were not good cheap sweet sickly mixers. Cans larger ok tho.
The quite pool was ok. But i do like a bit of music, and the main pool has tiles missing, and you can see the scum floating on top every time i got out my daughter picked dead flys beatles off me again i know you are in the jungle so not the hotels fault. so get in early if you want to swim. I also found sunbathing a pain here as the resturant is open sided and all day noisy even when closed the staff are laying tables and talking. Again they are working hard but how the hotel is set up not great.
We never saw any night shows as on too late and the kids show on first.
Their were other guest we talked to who had never been mexico before and found this was the best holiday ever. I have and was let down.
I paid for 1 night at riu playacar. And was everything this hotel is not. So if you like good entertainment day and night pool bars stay at any of the beach riu's.as with your wrist band you can use all 3 and all are lovely and the popcorn in bars is really good.

If you want a small relaxed hotel and struggle to walk far and dont mind a bumpy 15 min bus ride and want a quite time this is your hotel. But i would stay at tequila in a heatbeat as lovely atmosphere next time.

Date of stay: November 2017
Trip type: Travelled with family
4  Thank Dawn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this reviewResponded 30 November 2017

Dear guest,

Thank you for taking the time to give us such detailed feedback about your stay at our hotel.

We are very grateful for your comment, which is such a rewarding source of information for our company, regardless of whether it is positive or negative, and it helps us to supervise the service we provide. Please be assured, that your valued feedback will serve as an inspiration to consistently maintain and improve the standards that you have experienced during your recent stay at our hotel.

We look forward to the opportunity to welcome you back at one of our RIU hotels soon in order to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

Hotel Riu Lupita
Online Reputation Manager

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Reviewed 20 November 2017

Visited for two weeks early November and had a lovely time , hotel very clean with staff that couldn't do enough for us. The rooms are big with lovely bathrooms and are cleaned daily. The beach is only ten minutes by free bus and there is a great golf course on site.

Room tip: I believe all rooms are good. With air con free and balcony at rear .
Date of stay: November 2017
Trip type: Travelled as a couple
5  Thank Peter L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2017

Travelled to Riu Lupita 1st/15th Nov 2017 .The hotel is compact ,you won,t get lost .All the staff are helpful and friendly.The bus to the beach and the town will give you a change of scenery.The beach is fantastic.
Our 1st week was great then it went downhill.I was sick on the 8th Nov .and my wife was sick on the 10th Nov .My wife was so sick she passed out twice in the bathroom injuring her arm and back. We reported this sickness to reception who offered to get a doctor,but we were due to fly home next day.
Great small Hotel just watch what you eat,would not go back

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
6  Thank joepr47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this reviewResponded 24 November 2017

Dear guest,

Thank you for choosing RIU Hotels & Resorts for your vacation and for sharing your experience with us.

As a service-oriented hotel chain, we are proud that you have rated our staff very well and since we carefully select the locations where our hotels are built, we are pleased to read that this had a positive impression on you and as a service-oriented hotel chain, we also really appreciate your kind words about our staff.

On the other hand, it is very disappointing to read your comment regarding the stomach issues you believe you contracted in our property. We can assure you that the health and safety of our guests is taken very seriously. We follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our hotels.

With our best wishes we remain,

Hotel Riu Lupita
Online Reputation Manager

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Reviewed 19 November 2017 via mobile

If you have stayed at a 4 star anywhere else this doesn't compare except maybe Cuba. If you are used to something nicer and want to be by the beach don't go here.
The bus ride is across town and very bumpy. The price might be good but if you spend a few hundred more you get much nicer and on the beach. Rooms were below standard, food was fine. The only positive is when we wanted to upgrade the front desk staff accommodated very well with a $20 upgrade per night to go to a different Riu on the beach. Well worth it! You won't be disappointed with Riu Playacar or Yucatan. I'm giving the second star based on their help to move us.

Date of stay: October 2017
Trip type: Travelled as a couple
1  Thank Amanda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this reviewResponded 24 November 2017

Dear guest,

Thank you for taking the time to give us a valued feedback following your recent stay at our hotel.

We are very disappointed to find that your experience at our hotel did not live up to your expectations. However, we are pleased to read you were offered a satisfactory solution by our Front Desk staff when moved to our Hotel Riu Playacar. Our main goal is to achieve customer satisfaction.

We hope you will choose to visit one of our RIU hotels again and give us the chance to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

Hotel Riu Lupita
Online Reputation Manager

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