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Reviews (2,105)
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Reviewed 23 April 2018

A good friend and I were looking for a great place to catch up, as we live on opposite sides of the country. We didn't want a busy, typical all-inclusive, so we searched and found this place. It's typically a couple's retreat, but we had a great, relaxing time catching up and enjoying the beautiful resort. Firstly, the food is AMAZING. No buffet's here, everything on the menu that we tried was delicious, from the fresh fruit, Eggs Moltu, to the tuna sashimi, to the beef short ribs. The beach is beautiful, as is the pool area, and they are on their seaweed 24/7, unlike resorts down the beach that let theirs fester and smell like fish. Every single staff member was incredibly helpful and extremely friendly. Sandra took great care of us at breakfast every morning and clearly takes pride in and loves her job. Israel and Gustavo were always so personable and lovely driving the golf carts and Luis gave us a lovely and very educated wine tasting. Staff was always accommodating and went above and beyond.
The facilities are beautiful, we loved riding bikes through the grounds and we did the temezcal at the spa, which was an incredible experience (shaman led meditation). I would absolutely come back here and I'm glad we landed where we did.

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella C, Subdirector at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 24 April 2018

Dear "Jamie B",

First and foremost we would like to thank you for taking the time to share your review regarding your recent experience with us and the TripAdvisor community.

We are so pleased you chose our resort for your precious vacations and that we were able to surpass expectations.
We put great emphasis on providing first-class accommodation, with genuine warm service; comments like yours encourage our team to make unforgettable experiences like yours.
Our colleagues Sandra, Gustavo and Israel will be happy to read your kind review.

We hope you visit us again in the near future,
Kind Regards,
Gabriella Cangiano
Assistant Manager
Blue Diamond Luxury Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2018

From the time we arrived to the day we left, we were pampered by the amazng staff at the Blue Diamond. Thanks again to Gustavo for the warm welcome. It was nice to be remembered from our previous visit and it was as if no time had passed.
If we needed anything, Gustavo, Araceli, Jose Louis and Roberto were always smiling, friendly and ready to help.
We spent most of our time between the pool and the beach, and when we were at the pool, Salvador was always ready with refills and jokes.
The food was fantastic! Whether we were at Aguamarina, Ceviche or Ambar, it didn't matter. Jose David, Mariano, Pedro, Dogberto and Hermanio were just a few of the great servers we had the pleasure to deal with. I apologize if I've spelled any of the names incorrectly, this is all from memory. This was our first visit as Circle One members, and it was awesome.
Special thanks to Araceli and Hermanio for the amazing dinner at the chefs table! That was an evening we will never forget.
Although we've mentioned a few specific staff, everyone from the gardeners to the general manager were welcoming and friendly. We enjoyed our spacious patio jr suite with the private patio and pool, and cant wait to return.
Thanks again to everyone that made our trip so wonderful.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Bentrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella C, Subdirector at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 20 April 2018

Dear "Bentrav",

Thank for choosing Blue Diamond Luxury Boutique Hotel on your recent visit to the beautiful Riviera Maya.

We are glad to know we were able to exceeded your expectations thanks to the attentive and personalized service of our team. You can be sure that we will share your kind words with Araceli, Herminio, Gustavo, Salvador, Jose Luis, Roberto, José David, Mariano, Pedro Dagoberto and all our staff for the excellent work they do in order to create memorable experiences for all our guests.

This was the first of many other visit as Circle One Member and it will be always a great pleasure to host you.

Kind Regards,
Gabriella Cangiano
Assistant Manager
Blue Diamond Luxury Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

This hotel is amazing! Service, hospitality, professionalism is all above average. The rooms are beautiful and it gives you a feeling that you are truly away from your home town, mine being the fast moving NEW YORK. There was a sense of privacy and I felt like I was in the jungle . This is definitely a resort to relax whether it be single or couples. There is plently of entertainment during the day.. cocktail class, ceviche class, or wine tasting.. and at night.. circus show, fire show, etc. The food is great and cooked on the spot and isnt your typical buffet at normal resorts. Salvador, David, and Carlos at the pool bar were amazing and attentive. I would definitely recommend this hotel to all my friends amd even though I dont visit the same places twice.. its pretty hard to stay away from this one.. A+ hotel

Stayed: April 2018, travelled as a couple
Thank dcosta524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella C, Subdirector at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 20 April 2018

Dear "dcosta524"

First and foremost, we would like to thank you for choosing Blue Diamond Luxury Boutique Hotel for your recent vacations at the Mexican Caribbean.

It is truly gratifying to know that we have exceeded your expectations, as our main goal is to create amazing experiences for our guests. Moreover, we are glad to read that you enjoyed the privacy of your room, our tasty and wide gastronomic offer, the show and the attentive service of our staff such as Salvador, David and Carlos.

We hope to have the pleasure of welcoming you in the near future for another remarkable stay and maybe to have the chance to change this review on a 5 rating.

Sincerely,
Gabriella Cangiano
Assistant Manager
Blue Diamond Luxury Boutique Hotel

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Reviewed 17 April 2018 via mobile

We picked a bungalow close to the beach on the cenote but even bungalows farther out all got bikes to ride around the resort. It was quiet, the food excellent, nice workout room. They were generous with water and very attentive. The private butlers were super nice. They are upfront about additional fees, such as getting room service, but if you plan for it, it's not an issue. My only complaint is breakfast took 30-45 minutes, even when there was only one other table. I realize this may sound odd since we're on vacation but we had places to go. They had resort activities like ceviche class, wine tasting and shows suring dinner every other night. We would highly recommend this resort!

Stayed: April 2018, travelled as a couple
Thank Thermen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertDebruyne, Manager at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 17 April 2018

Dear guest Thermen,

On behalf of the Blue Diamond Luxury Boutique team we appreciate your extraordinary comments about our beautiful property, we are very pleased to know that your stay fulfilled your expectations since that is our main objective, your entire satisfaction.
We invite you to give us the opportunity in your next vacation to reverse your impression with the theme of our slow breakfast service. Your opinion is very valuable and helps us to improve in this area; we will definitely work on it.
We reiterate our thanks for your comments and hope to see you back in the near future.

Best regards

Geert Debruyne
Manager


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Reviewed 16 April 2018

Great room that was quiet at night and kept immaculate by the housekeeping team, great service at Cerviche bar from Jose, George, Marco and the rest of the bar staff - all excellent and friendly plus not to forget our beach friends Carlos and Christian who looked after our very need sorting sun beds, umbrellas and towels etc.,

We enjoyed the Aquamarine restaurant and had great service every day from Sandra at breakfast on the outside terrace of the Cerviche bar, what a place to enjoy breakfast on a Monday morning !!!

The bell boys / buggy drivers were all excellent including David and Israel, sorry I have forgotten all of the others but they were all as helpful.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jwall122018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeertDebruyne, Manager at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 16 April 2018

Dear guest jwall122018,

On behalf of the entire Blue Diamond Luxury Boutique hotel staff, I wish to thank you for selecting us as your high class getaway and for your excellent comments. I am delighted to learn that the effort we make in taking care of our guests contributed to make your stay unforgettable.
Your kind words have made their hard work worth the effort and motivate them to give their best to enhance our guests’ experience, please be assured that your notes will be shared with the team.

We'll be looking forward to welcoming you again at the Blue Diamond and wish you a lovely spring season in the UK.

Kind regards,

Geert Debruyne
Manager

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