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“Luxury, Relaxation, and Privacy!”

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Viceroy Riviera Maya
Ranked #12 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 29 August 2012

My wife and I recently got married at the Viceroy Riviera Maya and we highly recommend this resort as a premier resort and destination wedding. From the minute we stepped on the property, we were treated like royalty and felt at home. This resort is unlike the large scale Mexican resorts, because all of the villas are separate rooms surrounded by a jungle oasis. Our room was completely private from other guests. We felt like we were by ourselves.

Not only are the grounds immaculate, but the food and service were excellent. We highly recommend the fish tacos, La Marea ceviche, Micheladas and the Antojeria. In addition, the service is outstanding and attentive. They literally wait on you hand and foot.

As for our wedding, we would not have changed a thing. The hotel provided us a wedding coordinator, Laura Reyes, who is extremely helpful and responsive. Even though we did not buy out the Viceroy, we still felt like we had the resort to ourselves.

Overall, we and our guests had an amazing time. Whether you are sleeping under one of the palapas, eating by the beach or lounging in your plunge pool, you cannot miss staying here. So, if you are looking for an ideal vacation getaway or a special wedding destination, the Viceroy Riviera Maya is perfect.

  • Stayed: August 2012, travelled as a couple
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Thank BH_BK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 14 September 2012

Dear BH_BK123,
Thank you for sharing your comments about your recent trip to the Riviera Maya.
First of all, thank you for choosing Viceroy Riviera Maya to celebrate your weeding.
With 41 Villas, we provide the perfect setting to have such a special event accompanied by your friends and family.
You definitely can enjoy the privacy and excellent service, since our staff is always looking to anticipate our guest needs to make your stay a truly unique experience.
It is always very rewarding to receive such a great comments about our staff.
We look forward to host you again, hopefully in your first anniversary!
Truly yours,

Pedro Lara
General Manager
Viceroy Riviera Maya

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744 - 748 of 1,181 reviews

Reviewed 22 August 2012

Originally, my wife and I had planned to go out and around but we had such a relaxing time at the resort we never left the property. I agree with the other comments that the service from the staff was incredible. From the time they met us when our car pulled up to the time they loaded us up to leave, the service never missed a beat. The staff in the spa, the restaurants, and at the beach were incredible. They were friendly and attentive without being annoying. It was great.

On top of that, the physical resort is also terrific. Even after seeing the pictures on the website, we were really impressed by the individual villas. The private little pools on each villas back patio next to your own hammock and outdoor couch were awesome. The rooms and bathrooms and were large and super comfortable with everything we needed.

The other nice thing is that this place is quiet and peaceful. Because you're in your own villa, you can't hear any of the other guests. With no kids allowed and only about 40 villas there is enough room for everyone staying there to lie at the beach or hit the restaurant or the pool whenever you need without having to crawl over a thousand other people hanging around.

I've stayed at several different places up and down the Cancun-Playa del Carmen area but as long as they keep the quality of the Viceroy up to what we saw last week I won't stay anywhere else on future trips.

p.s. A few people have mentioned the mosquitos and we found the same thing. You'll want to make sure that you spray on some bug repellant while you're there.

  • Stayed: August 2012, travelled as a couple
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11  Thank CXR_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 14 September 2012

Dear CRX_12,
I would like to thank you for sharing your comments about your recent trip to Viceroy Riviera Maya.
The layout of our property allow our guest to have not only the privacy they are looking for but also to being close enough of our different areas within a pleasantly walking distance among our paths, which are surrounded by jungle vegetation.
Once that you are in our property we take care of pampered each one of our guest, so practically there is no need to being around when you can be relaxing in our pool, having a massage or just having a drink at our pool side bar.
We thank you again for such a wonderful comments and look forward to have you back.
Sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 21 August 2012

We visited Viceroy in August 2012 right after storm Ernesto and the place was perfect. You would have never known a storm had just passed by. The property was perfect. The sand, the grounds were all manicured.

From the minute you step out of your taxi when you arrive, to the time you leave...you will love every minute of your stay. I never write reviews but this place is worth it. I have to agree with Ronan K. Viceroy Riveria Maya is wonderful, beautiful place!

The property, the rooms and the STAFF are all wonderful and if you go, you have to make sure to order a drink from Pepe. Pepe is great!

P.S. This place is so amazing, we are considering having our wedding there!

Room Tip: Every room is wonderful!
See more room tips
  • Stayed: August 2012, travelled as a couple
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2  Thank Look2MeNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 14 September 2012

Dear Look2meNow,
Thank you for taking the time to provide us with your feedback regarding about your recent stay at Viceroy Riviera Maya.
We would like to thank you for consider us as a venue to celebrate your weeding.
I totally agree with you about the staff, that is one of our most valuable pillars in our resorts and have shared your comments already with them.
Our villas have a special atmosphere where you feel in your own paradise amidst the jungle.
It will be a real pleasure to host such a special event for you.
Kind regards,

Pedro Lara
General Manager
Viceroy Riviera Maya

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Reviewed 21 August 2012

What separates this hotel from the rest is the service and staff. If you're looking to be pampered, this is the place to be. The villas are spacious, quiet and private and I believe every villa has its own private pool, at least ours did. We were very impressed with the level of service the Viceroy offered and how attentive the staff was to the smallest detail. While eating at the outdoor restaurant (by the way, the food was delicious!), we decided to “hold” a couple of lounge chairs by leaving our magazines and lotions on them. After finishing our meals, we returned and were pleasantly surprised to find our lounge chairs covered with clean towels done by the staff. Viceroy is also the only hotel (from what we can see) with a pier extending out to the water. You can take a dip or lounge out which has a feeling of being on your own little island. If you do take a dip and upon your walk back to the beach, you’ll be greeted by a staff member at the end of the pier holding clean towels for you to dry off with. Now THAT’S SERVICE!!! We will be definitely recommending the Viceroy to our family and friends.

  • Stayed: August 2012, travelled with friends
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3  Thank JAYintheBX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2012

We were amazed with the beauty and tranquility the Viceroy had to offer. If you're looking to relax with peace and quiet, this is the place to be. You won't find apartment style rooms in this hotel...Viceroy has very clean, large and comfortable private villas with your own private pool. But what separates this place from the rest is the service. WOW! Hands down the best we have experienced.

Here's a quick example of what I mean... The Viceroy has its own private pier (the only hotel to have one from what we could see) which extends out to the clear blue water. You decide to take a dip in the water then walk back to the beach to dry off in the sun. Here's the kicker, many guests were pleasantly shocked to be greeted by a staff member at the edge of the pier waiting to hand you a dry towel. Who does that??? The Viceroy, that's who!!!

Food was excellent and the staff is very attentive and friendly. If you're looking to lay out in a cabana or lounge chair, be warned, you'll be intercepted by a staff member whom has already half way completed setting it up with clean towels for your comfort. Amazing!

I'd definitely recommend the Viceroy Riviera Maya to all my friends and family headed for relaxation in Mexico!

  • Stayed: August 2012, travelled with friends
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3  Thank JAYintheBX R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this reviewResponded 14 September 2012

Dear JayintheBX R,
I do appreciate your feedback regarding your recent stay at Viceroy Riviera Maya.
We are always looking for new ways to surprise our guest, and the setting and décor of our Villas give them a unique atmosphere where we try to make you feel at home.
We thank you for comments about the food and our attentive staff. We are dedicated not only to provide an excellent stay but also to anticipate our guest needs.
We look forward to your next visit in our jungle refuge.
Yours sincerely,
Pedro Lara
General Manager
Viceroy Riviera Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Price Range: €415 - €1,317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Official Description (provided by the hotel):
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Mexico - Playa Del Carmen

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