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“Greatest spot in Playa !!!” 5 of 5 bubbles
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #27 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Sammamish, Washington
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Greatest spot in Playa !!!”
5 of 5 bubbles Reviewed 27 October 2011

We love the Gran Porto Real. The resort is lovely, right on the water. The rooms and service can't be beat. The employees all are so special and really make you feel right at home. The food is delicious and the drinks are always cold and delicious too. We've gone there several times and everyone remembers us, GREAT STAFF !!! Needless to say we're set up for next year already and our kids and grandchildren are accompanying us. We look forward to our vacations there every year. Can hardly wait.

Room Tip: The ocean front rooms on the 3rd floor are the best, fantastic view of pool area and the beautiful C...
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  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GayleBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,644)
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cardel0323@aol.com
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 October 2011

Loved sitting outside on the porch; Lasagna was delicious; service was excellent!

Helpful?
Thank ditzycarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 October 2011

The staff is INCREDIBLE!! Thank You Nicholas for always doing such a great job managing that place ! From the beginning to the end of the vacation, it's always wonderful ! Gabriel the bellman; Mora, the waiter at breakfast; wait staff and bartenders - Dave, Pablo, Jesus, Miguel, Margarita, Theresa; Lorenzo, and Miriam; entertainment staff - Michael and Chicken; Eliazar has been a friend for many years!! They've been around forever.. and always rememeber us... it's like our second home! :)

Room Tip: Ocean Front Rooms - Beautiful!
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TXDeb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 October 2011

The Gran Porto Real was fantastic! The resort itself is gorgeous and located in a great part of Playa del Carmen - very close to the downtown with a ton of shops and restaurants. The rooms were fantastic, clean and always made up by housekeeping first thing in the morning. The food was really good, particularly for a all-inclusive resort. The buffets were decent (breakfast was delish) but the restaurants were very good. It was nice not to need a reservation at those places. We upgraded our rooms to get access to the sister-adult only resort across the way and their food was REALLY top notch and delicious.
The service at the Gran Porto was fantastic. The drink servers including Pablo, Miriam, Jesus, Jose, Theresa - were all wonderful. Very attentive and very nice. We tipped all of them because of how great they were. All the other staff including Samantha at the front desk and Aaron, a bellman, were great. Our bags were lost initially - but the staff was very willing to help.

Overall - great place to stay, upgrade to the ocean front room because it is worth it and enjoy the time, it is a truly fantastic place!

Room Tip: Go ocean-front - you get your own private cabana on the beach which is quieter and more serene than...
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  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank m b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 October 2011

I was expecting the worst after reading some of the reviews. after 12 hours of traveling i just wanted to check into my room, change into my suit and take the kids down the beach. The check in was smooth but the only food available was the snack bar which was not so good.

The concierge was nice, they try to sell you an upgrade and you have to meet with a host who will try to get you to buy some sort of membership. Luckily, Ernesto, our host was more than a sales person. He was our go to the whole time at the REAL for questions, taxi's, advice etc. He was very helpful.

The first room we had was on the second floor above the pool and lobby. nice room, but very loud. the next day they moved us way down to the other side of the hotel. ocean view on the the 3rd floor. room 354. The room was just incredible. The room was always clean and our maid left the cutest towel animals. The kids loved it.

I was expecting the food at the main buffet to be less than stellar from the reviews. We were pleasantly surprised and actually preferred the buffet to the other restaurants. We have 2 kids - 2 & 8 and they always found something to eat.

The pool area is nice. Jose was my waiter the whole week and he was just on top of it. very friendly and my drink was always full. the pool is clean but feels small since it is spit in half. The food at the pool bar is nothing fancy. Hamburgers and hot dogs.

everyone writes about the sand bags. didn't bother us so much. the beach on the real side is amazing. you can take a short walk and use the beach there.

the best part of our trip was renting a boat - Muneca, right behind the Real. We spent $35 per person and we were taken to this snorkeling area and we got to swim with turtles. there were 4 of us, but we were not charged for my 2 year old. Best money we spent the whole time.

they have a kids club that we stopped in a couple of times. Sandra is fantastic and so sweet. the kids loved her.

the place is very nice and a great value. once you get the room you want, the vacation will be amazing.

Room Tip: Ask for an Ocean view room on the far side of the hotel close to the Royal. Room 354 is awesome. 2...
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  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cmgalvez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya, Mexico - Playa Del Carmen

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