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All reviews plant based su casa atlantis spa chef eugenio sound baths inspired meals most comfortable king size bed add meat rooms are super comfortable never ate the same thing twice room manager huge beach area an amazing ocean view rooms face the ocean natural cenote enjoyed yoga in room dining
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Reviewed 1 March 2021 via mobile

The stuff was very professional, nice and helpful. Eduardo helped us with Everything, we had best holidays without stress! The food was amazing! Cookers did amazing job! It’s very beautiful and clean hotel. I can recommend it to anyone!❤️ Perfect holidays!

Date of stay: March 2021
Trip type: Travelled with family
Thank Oliwiabrzezina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren B, Other at Palmaia - The House of AiA, responded to this reviewResponded 2 March 2021

Hi Oliwiabrzezina

Thank you so very much for sharing your stress free Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, amazing food and professional staff have touched your heart.

Rest assured that we will let Eduardo and the rest of the tribe know of the love you shared.

Palmaïa provides all you need, when you need it, helping to restore balance in your life.

We look forward to your return to the tribe in paradise.

W B
Palmaïa -‘ The House of AïA ’

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2021 via mobile

Wow, this resort is amazing. This is not the typical all-inclusive resort you find in Mexico. This is a very high end experience (food, facilities, activities, service, etc). The food is great and the resort restaurants offer high quality food. Also is a very family friendly resort and has even a water park for kids to enjoy. Also, having access to the Sandos water park is great. Need to come back ASAP!

Date of stay: February 2021
Trip type: Travelled with family
Thank eli_abadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren B, Other at Palmaia - The House of AiA, responded to this reviewResponded 28 February 2021

Hi Eli,

Thank you so very much for sharing your amazing Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, great high quality food and our family friendly service has touched your heart.

We really appreciate your observations and suggestions in helping us to offer an exceptional experience.

Palmaïa provides all you need, when you need it, helping to restore balance in your life.

We look forward to your return to the tribe in paradise.

W B
Palmaïa -‘ The House of AïA ’

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2021

We visited paradise last month. We had not been on a vacation in over a year ( like so many others) and decided to visit Palmaia -House of Aia and realized we'd hit the jackpot" in peace, beauty, and restoration the moment we stepped on the property. The reception, rooms, spa and relaxing rituals were spectacular. We even learned all about the cacao nut during the ritual! The food was beyond belief. We truly enjoyed every single meal! We don't always eat plant based but try to a few times a week. So we decided to mostly stick to the plant based menu except for fish a few nights. We both noticed how different we felt at the end of our stay--relaxed, full, but not that overstuffed and "I need a diet and vacation after our vacation" feeling. We highly recommend the House of Aia Experience to everyone we meet!

Room tip: bottom floor is great to enter the pool but upper floors offer view of ocean.
Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank sinkos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren B, Other at Palmaia - The House of AiA, responded to this reviewResponded 25 February 2021

Hi Sinkos,

Thank you David so very much for sharing your second honeymoon Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, our spa, our relaxing rituals and our plant based cuisine have touched your heart.

We really appreciate your observations and suggestions in helping us to offer an exceptional experience.

Palmaïa provides all you need, when you need it, helping to restore balance in your life.

We look forward to your return to the tribe in paradise.

W B
Palmaïa -‘ The House of AïA ’

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Reviewed 23 February 2021 via mobile

I’ve been here once before and it was just as amazing. This is possibly our favorite resort to visit in all of Mexico, let alone riviera maya. The service is incredible, the food, the people, the ocean. All of it exceeds all expectations. Andreas the concierge was especially helpful as well as Alberto. We love this hotel and we hope to come back again soon!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank sivang2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren B, Other at Palmaia - The House of AiA, responded to this reviewResponded 23 February 2021

Hi Sivang2021,

Thank you so very much for sharing your amazing Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, delicious food and our incredible service have touched your heart.

Rest assured that we will let Andreas & Alberto know the love you shared.

We really appreciate your observations and suggestions in helping us to offer an exceptional experience.

Palmaïa provides all you need, when you need it, helping to restore balance in your life.

We look forward to your return to the tribe in paradise.

W B
Palmaïa -‘ The House of AïA ’

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021 via mobile

Palmaia is my second home.
The vibe of the place, the way they treat you, the food, the quality of ingredients make you feel like a family member.

I am a returning guest and I don’t want to go anywhere else. Facilities are very comfortable and my daughter really enjoys kids pool. She learned how to swim here. We see sunrise every morning from our suite and enjoy gourmet meals in one of the 4 restaurants. The quality of ingredients is amazing, food is full of nutrients and flavor.
But people make this place special. Nomadic guides are here for us any time of the day and ready to accommodate almost any request possible.

Especially I want to mention Edgardo who is highly trained, professional, welcoming and very effective in trouble solving. He has a great caring energy without crossing boundaries.
The other guides are really sweet also: Victoria, Emanuel and Eduardo.

Drivers Luis, Orlando and Manuel are always there to transfer you around.
Waiters in su casa and eolo are like my friends and I am happy to see them every day)
Ritual desk has something special every day like sound meditation or cacao ceremony
Spa is in the jungles and I recommend to get a massage there
If you want to connect with nature and yourself,Palmaia is the place to go!

Date of stay: November 2020
Trip type: Travelled with family
Thank mangobaby81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren B, Other at Palmaia - The House of AiA, responded to this reviewResponded 23 February 2021

Hi Mangobaby81,

Thank you so very much for sharing your most recent Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, spiritual atmosphere, flavorful cuisine and our service oriented tribe have touched your heart.

Rest assured that we will let Edgardo, Victoria, Emanuel, Eduardo, Luis, Orlando, Manuel and the whole tribe know the love you shared.

We really appreciate your observations and suggestions in helping us to offer an exceptional experience.

Palmaïa provides all you need, when you need it, helping to restore balance in your life.

We look forward to your return to the tribe in paradise.

W B
Palmaïa -‘ The House of AïA ’

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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