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Reviewed 14 December 2017 via mobile

My husband and I chose Mahekal to have a beach holiday. we did not want to be stuck in a hotel room in a big resort which could be anywhere in the world. Mahekal has more of a bungalow style accommodation and we stayed in a oceanview palapa number 42 next to dive shop. we could sit on our balcony and just stare at the beach or walk out for a swim in 10 seconds. Room has both fan and A/C , safe, closet and drawers, and stand to put your bag on. Bathroom toiletries and towels wonderful. The beach and water were beautiful and easy to walk and swim.

Stayed: September 2017, travelled as a couple
2  Thank plenge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

I have the most amazing story to share about this place.

When I reserved a room for our most recent visit, I advised the facility that we would be traveling with a wheelchair. I reminded management that we had been there with a chair before and were not bothered by having to carry it up and down a few steps here and there. We just love the access we have to the beach. So we were overwhelmed to discover that, in anticipation of our arrival, a crew was taking a break from onsite construction to construct a series of ramps that would ensure we never had to carry the chair -- including a ramp right up to our porch and front door!

It was an act of tremendous generosity and thoughtfulness -- and we think it tells you all you need to know about the sort of people who will care for you and your family if you choose to visit. We are repeat customers but we are by no means high-dollar or high-season customers. There was no reason to make a special effort for us unless the resort is committed to making a special effort for everyone.

All of the other good things of course remain true. Very convenient to Playa but situated in a way that feels remote and tranquil, consistent and caring service in the restaurants and the spas, and a staff that works to respond quickly to every need.

Needless to say, we will be back and back and back again -- ramps or no ramps!

(Instead of attaching pics of the resort, we're attaching pics of the crew that worked so hard and cheerfully on our behalf. They deserve to be recognized. Sometimes, the people are more important than the place!)

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
7  Thank fbnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

My husband and I just returned from Mahekal at Playa del Carmen. The resort is elegant, beautifully designed and very welcoming. Our stay was very enjoyable in no small part to the staff of the resort. It is clear that the owners, management and general staff all care about their guests and do everything to make their experience a good one.
We want to give a special shout out to Andei Gabriel, who took care of us at all our meals. He is a great reflection on the resort. Hats off to all.

Stayed: December 2017
2  Thank sjrNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Great resort with friendly staff and a lot of attention to detail. Well located since it is in walking distance of 5th Avenue which offers several restaurants, bars and shops. The food was delicious, especially the breakfast buffet. The pools were absolutely stunning and not crowded. The size of the resort is optimal and allows a familiar atmosphere. The beach can get crowded since it is also a public beach.

Stayed: December 2017, travelled with friends
2  Thank Viktoria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

We have been coming to Play Del Carmen for 20 years and Mahekal Beach Resort is five star resort that exceed our expectations. The service, food, and beverages are outstanding. There is no need to leave the resort.

Stayed: December 2017, travelled as a couple
2  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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