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Reviews (2,513)
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1,608
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubour honeymoonevery morningfifth avenuebeautiful poollounge chairs
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Reviewed 29 September 2016 via mobile

this place is a jewel. found it in budget and travel magazine. affordable, ample room and worth every cent. the european breakfast is on point and everything is within walking distance. will definitely visit again.

Stayed: September 2016, travelled as a couple
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 9 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2016

Third time staying here and we still love it! It's such a beautiful and well kept property within walking distance of fifth avenue and tons of places to shop and eat. We've decided from now on to stay the last night or two at La Tortuga when we travel to Mexico! It was so good to see our old friend/server Jose still there still serving up some of the best margaritas in Playa! Special thanks to Ricardo for helping us out with parking and Omar for help with all our heavy luggage! See you guys next year!

Room Tip: swim up room is #112 was great!
  • Stayed: September 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Margiebean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 9 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2016 via mobile

Our stay at La Tortuga over all was very pleasant. The room was clean and well supplied. The staff was nice and shared with us options for tours. The breakfast that was included in our stay was delicious! The location was great since we were just a block away from the main tourist attractions including the beach. Only once did we have to ask for cleaning services for the room since they had not cleaned it but maybe they though we did not want to be disturbed? Another issue may be parking since there is no parking for the hotel. If your driving, you'll have to pay for daily parking accross the hotel in a punlic parking structure. Other than that It was very peaceful and a great experience. If your looking for a nice place without the big resort experience I would highly recommend this place.

Stayed: August 2015, travelled as a couple
Thank Mayra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 9 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2016

A group of 6 friends stayed at this lovely hotel in September and had a lovely two nights here.
It was clean and the front reception staff were fantastic. Very friendly and helpful.
The best feature was our swim up rooms - you can jump into the pool from your balcony!
The pool and bar area were lovely, breakfast was delicious and included in the price as was a lovely 15 minute massage!
My only problem was the noise from a nearby club/bar was quite loud for my friends staying in room 112 as was the noise of guests in the bar/pool area around 2.30am.
There than that, it was a lovely oasis in Playa and a refuge from the madness out on the streets!It is also very centrally located and easy walking distance to everything.

  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Nat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 9 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2016

This is a small/mid-sized hotel with great service! It is priced very reasonably and the location can't be beat. The pool and hot tub are great, and its awesome to order a drink at the bar, then sit in the beautiful courtyard/pool area!

Stayed: May 2016
Thank mherwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 9 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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