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Reviewed 4 weeks ago

We spent the week of Oct. 19-26,2018 for our fourth or fifth family get-together at Playacar Palace. Once again this is our favorite Palace hotel - not too big (200 rooms), great location of Playa del Carmen - close to local tourist spots (ex. Tulum, Cozumel) and the service and attention of the staff is second to none.
Due to some mobility issues, we were given an upgrade to one of their walk-out suites - this is now my favorite room location at Playacar! - basically a short walk to any of the resort's amenities (including the ocean - but the beach was practically non-existent due to recent weather and seaweed conditions).
Now for some staff special mentions: Paola and Tanya at the concierge desk; Dionicio and Israel at the buffet restaurant (along with Laitoia at the egg station); at the pool: Eder - pool concierge, Gaby and Sylvia - wait staff, and, last but not least: Benito, the best swim-up bartender there is!

Date of stay: October 2018
Thank Pat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RivieraZone, Gerente at Playacar Palace, responded to this reviewResponded 3 weeks ago

Dear Pat G,

We are elated to read on your recent stay at Playacar Palace. Thank you so much for taking the time to provide your feedback and for share it with our fellow travelers, which is greatly appreciated.

Nothing is more important to us than your satisfaction and we will be very happy to share this review with our team and thank them for going above and beyond

Looking forward to seeing you again very soon.

Cordially,

D. Rubio
Playacar Palace G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We stayed at Le Blanc the first time we were with Palace Resorts for our honeymoon so the bar is set really high. While Playacar Palace is no Le Blanc from the facility to the food, the hospitality is just as good.

Things we loved:
-Lobby - check out that large tree with a pond. I actually like this more than Le Blanc’s lobby. We would hang out here with the nice natural breeze (still has hints of the resort fragrance which I like)
-Zen Garden - this nice hidden corner is perfect for a hot day and away from people
-Nightly shows - break dance was our favorite. It started slow but got really impressive. Circus was also really good. Michael Jackson is good but not as engaging.
-Chef’s Dinner - we were just expecting a multi course dinner but was surprised it was a show!
-Location - compared to Le Blanc, this resort is situated so perfectly. Next to local shopping, ferry terminal, and more excursions

The only things I could pick on are:
-the pigeons right outside of our room (517 - see photo). We love animals so actually enjoyed bonus pets on this trip but wasn’t a fan of the bird poop :)
-able to hear the flute from the nearby Parque Los Fundadores which can be well into the night. Maybe the rooms facing the park can have a little bit more door soundproofing.

Highly recommend staying here if you are visiting sites more south of Riviera Maya or want to get away from Cancun crowds.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Terry_in_Kirkland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RivieraZone, Gerente at Playacar Palace, responded to this reviewResponded 3 weeks ago

Dear Terry_in_Kirkland,

We are honored to have earned your recommendation and will always work to create the best vacation experiences for our guests. Thank you for your feedback as we truly appreciate anything that can help us continue to perfect the experience. We look forward to welcoming you back for more amazing experiences at Palace Resorts.

Cordially,

D. Rubio
Playacar Palace G.M

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Reviewed 4 weeks ago

the service was out of this world! from the moment we arrived and were greeted with a drink & warm towel to the last day when staff gave us hugs and wishing us well, we felt as though we were visiting friends not a hotel. The food was great with the Italian restaurant and small mezcal experience being our favorites (NOTE: make your reservations early so you can experience them all) having everything included (room service! no extra charge, a fully stocked mini bar - included!) . We visited the larger Moon Palace resort in Cancun on a day trip (shuttle offered by the hotel - INCLUDED) and it is beautiful and offers great stuff but returning to our smaller more intimate resort made us love it even MORE. cant wait to go back.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Moni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RivieraZone, Gerente at Playacar Palace, responded to this reviewResponded 4 weeks ago

Dear Moni G,

Thank you for sharing this amazing overview, we are always pleased to ensure that our guests are delivered with the attention and comfort they deserve and to show the true Palace Experience as a caring family providing unparalleled services from the bottom of their hearts. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the amazing team in recognition of their hard work and dedication.

Cordially,

D. Rubio
Playacar Palace G.M

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Reviewed 4 weeks ago via mobile

Outstanding class with a great, friendly instructor! It was lots of fun, very easy to do, and now I have a great souvenir to remember the honeymoon with! Cain was an awesome instructor! I'll be looking for him when we return!!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Niels H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RivieraZone, Gerente at Playacar Palace, responded to this reviewResponded 4 weeks ago

Dear Niels H,

We are all happy and pleased to know that your experience was amazing during your recent visit to Playacar Palace, I agree these little details and attention that Cain put to take great care of you can really enhance a guest experience. Thank you again and we hope to see you back here.

Cordially,

D. Rubio
Playacar Palace G.M

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Reviewed 4 weeks ago via mobile

Playacar Palace is a small resort steps away from Fifth Avenue in Playa del Carmen with excellent shopping, restaurants and nightlife. The resort is spotless and from the moment you step in the service begins with that wonderful palace resorts aroma.From the bellhops escorting you to your luxurious room, to the housekeepers who leave your room immaculate, to the servers and chefs in the restaurants who always have a smile and cook the most delicious meals, to the servers and entertainers at the pool and beach who magically have your drink ready when you need a refill, and make you laugh, to the bartenders who are mixologists for their wonderful beverages and company, to the assistants at the spa and the massage therapists who provide the best massages ever in the best spa ever. All the employees I encounter do an excellent job and provide world class service and I should not forget the front desk and vacation planners who are always there to assist you with all your needs. The employees make it happen and make you never want to leave. Best bang for your buck I say and I will return.

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank seeroman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_RivieraZone, Gerente at Playacar Palace, responded to this reviewResponded 4 weeks ago

Dear seeroman,

Thank you for the lovely feedback and we look forward to the distinct pleasure of having you back at the resort in the near future. We feel very happy to read that our amazing team took such great care of you and they did everything during your stay to make you feel welcome and at home. This is the reflection of the passion and dedication they have for their work. Thank you very much for recognizing it and we look forward your return visit soon.

Cordially,

D. Rubio
Playacar Palace G.M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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