We originally booked our wedding at the Cozumel Palace for September 10th, but due to MANY flight cancellations resulting from travelling outside peak tourist season, we ended up at the Playacar Palace. It didn’t take long for us to realize it was a blessing in disguise. Flights to Cancun were more plentiful and affordable than Cozumel and the resort was immaculate. Every one of our guests told us that the Playacar Palace exceeded their expectations.
The rooms and grounds were kept spotless and the service was unbeatable. The staff engaged guests through activities such as: volleyball, water polo, water aerobics, and other competitions. The nightly entertainment was also enjoyable to most and included: Casino night, Break dancing, Salsa dancing, a Fire show, a Circus, karaoke night, and Michael Jackson Tribute show. Professional pictures were taken of guests during such events and activities in which could later be purchased with your resort credits. Guests also used the resort credits to enjoy the spa (was absolutely amazing), golf (beautiful grounds), the dolphin swim (fun time!), lobster dinner (was ok), and wine upgrades (in which can be taken home).
Our guests also enjoyed being so close to Carlos & Charlies, Senior Frogs, the Ferry to Cozumel, and 5th Avenue shopping district. Several of us ventured to Cozumel and visited the Cozumel Palace. Although the Cozumel Palace was equally as beautiful and also had great food and activity options, it doesn’t have a beach, in which we loved about the Playacar Palace. Some said that shopping in Cozumel was also better. However, being on the mainland gave us so many more off-resort options. We went deep sea fishing, which was only about a mile out. Our boat caught a 45lb Wahoo and the resort cooked it for our group. They made ceviche, soup and filets. Each one was better than the next. They didn’t charge anything either. This was a great experience and an excellent addition to our already great dinner in the Asian restaurant. On Sunday afternoon, the Luna Lounge was closed, yet, we were able to set watch the Redskins game while servers brought us beers every 10 minutes, along with wings and anything else that we could possibly want. During the trip, we tipped here and there to show our appreciation, although it was certainly not expected.
More about the Playacar Palace:
Breakfast buffet was standard, but good as expected. The sushi was excellent and they even brought you things you didn’t order. The Italian restaurant was amazing, especially the pizza. In the Italian restaurant, we had a wonderful apple dessert, while other guests had a banana one that was made right in front of us.
Now, about the wedding experience…Marlyn Tobon was our wedding sales rep and in the beginning, we feared that she was not responsive enough, but we later understood that our wedding was planned 10 months in advance and there were many weddings occurring much sooner with less time to plan. We also had some initial glitches with the booking website, but it was cleared up in a reasonable timeframe. So remember to be patient. As mentioned earlier, our wedding was all set for the Cozumel Palace, but as flight options disappeared only 3 months before the big day, Marlyn acted quickly and aided us in transferring everyone and all of our details to the Playacar Palace. She was also very accommodating, patient, and professional towards all of our guests, including our “rookie travelers”.
Wilma was our wedding coordinator in which we did not begin correspondence with until about 60 days before the wedding. The bride-to-be was a little nervous about the time constraints, but Wilma ensured that everything would go smoothly, and she was right. She was very professional and responsive to all needs. The wedding was on the 3rd floor terrace since we wanted the privacy and if necessary, protection from any weather related issues. The space is small and isn’t very attractive leading up to it, but once everything is in place, it’s astounding. Originally, the reception was going to be held at the South Solarium (by the pool), but last minute was changed (thankfully!) to the North Solarium in which is a larger space towards the opposite side of the resort (closer to the 3rd floor terrace). The North Solarium is more secluded than the South Solarium. We decided to go with the complimentary wedding package and would supply our own decorations and/or purchase a la carte. We had a violinist, in which did pretty well and was able to play a wide variety of music, including one song that wasn’t on her list. We brought our own alter arrangements and centerpieces, but Wilma along with the wedding party made certain that they were in place and returned following the event. The bouquet (orange, yellow, and red lilies) and boutonniere (yellow lily) supplied in the complimentary package was beautiful. We also used this bouquet as the toss bouquet.
The staff, especially Wilma, is willing to do anything to make your day the most memorable event of your life. Overall, this resort was great and going in off-season really made our group feel special. The only negative thing is the elevators are really slow, but after all the good food, taking the stairs will help.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
- Reservation Options:
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya, Mexico - Playa Del Carmen