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“Very friendly, helpfull staff, Excellent restaurants and food”

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Sandos Playacar Beach Resort
Ranked #58 of 217 Hotels in Playa del Carmen
Reviewed 16 December 2017

We arrived to the resort the check in is fast. We didn't have to handle our luggage. The staff tock use to our room. It was very nice room near the beach second floor. The beach is beautiful the water is warm and the sand soft. Never had problem finding a beach chair during the day. The restaurants at the resort are very good. You don't have to book before you go to the restaurants you just show up. Good food and good service. Internment in the evening don't miss the entertainment in the evening don't miss it. Excellent place for the kids lots to do.

Room Tip: Second floor south side
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank bernaski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Director General at Sandos Playacar Beach Resort, responded to this reviewResponded 18 December 2017

Dear guest,

Thank you for choosing Sandos Playacar Beach Resort to spend your recent vacations in Playa del Carmen. It is great to read that you enjoyed your stay.

We are glad to know that you enjoyed the room, the beach, the different restaurants and the friendliness of our staff.

It will be truly a pleasure to welcome you back soon.

Warm regards,

Luis Ramirez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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135 - 139 of 13,669 reviews

Reviewed 16 December 2017

We had an excellent vacation despite the weather being chilly the first couple days. The staff is second to none, Carlos made sure we had everything we needed and David E. did a great job keeping the drinks fresh. We never had a problem finding something good to eat, the buffet has something for everyone. The shows all sounded good but unfortunately we were all too tired to go see them. The Beach is the nicest that I have ever seen and will be the reason we return.

Stayed: December 2017, travelled with family
Thank Fix143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Director General at Sandos Playacar Beach Resort, responded to this reviewResponded 18 December 2017

Dear guest,

We would like to thank you for taking the time to post a review about your stay at Sandos Playacar Beach Resort.

It is great to read that you spent an exceptional vacation with us enjoying the different food offerings, the attention of our staff and the beach. We appreciate your special recognition about the attention provided by Carlos and David.

We hope to have the opportunity to welcome you back soon.

Kind regards,

Luis Ramirez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017

The resort is fabulous! Amazing food and lots of selection for restaurants.
The beach is magnificent and my kids enjoyed the included amenities like boogie boards and snorkels.
Staff is fantastic and fun
David at the RE pool bar makes the most delicious coconut mojitos.
The resort is inside a gate community where you can walk to a Starbucks and Mexican market.
Very safe

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank sherylm754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Director General at Sandos Playacar Beach Resort, responded to this reviewResponded 18 December 2017

Dear guest,

On behalf of the entire team of Sandos Playacar Beach Resort, I would like to take this opportunity to thank you for choosing us as your vacation destination.

It is great to read you enjoyed you and your family enjoyed our facilities. Thank you for highlighting the attention provided by David. You can be sure we will share your nice words with him.

We will be delighted to welcome you back in the future.

Kind regards,

Luis Ramirez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2017

This was our second visit to Sandos and we were again floored by the attentive staff. David E. was amazing. He set up a surprise party by the pool for our friend who was celebrating her 50th - complete with a signature drink and a delicious cake! Yessi was our waitress at the beach and she was super attentive. We also attended a few spin classes taught by Conrad and we loved them! They were challenging but Conrad was a great motivator and a fun instructor. Jimmy was also super friendly and always anxious to make our stay memorable.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank dougcarolyn2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Director General at Sandos Playacar Beach Resort, responded to this reviewResponded 15 December 2017

Dear guest,

While extending you a warm regard, I would like to thank you for your preference and for the time you have invested in sharing your review regarding your second stay at Sandos Playacar Beach Resort.

It is good to read that the attention of all our staff made from your vacation a memorable one. You can rest assured that David, Yessi, Conrad and Jimmy will be congratulated on your behalf.

We look forward to welcoming you back to your home away from home.

Kind regards,

Luis Ramirez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017 via mobile

Sandos beaches and water are awesome. Resort is excellent also. Food is great. Entertainment is great. This will be the first resort we will go back to. This time we are taking 2 more couples with us and we are staying right on the beach. Going back in June 2018!!!!

Stayed: June 2017, travelled with friends
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Web_Sandos, Director General at Sandos Playacar Beach Resort, responded to this reviewResponded 15 December 2017

Dear guest,

On behalf of the entire team of Sandos Playacar Beach Resort, I would like to thank you for your preference and for taking the time to share your impressions through this social media outlet.

We are glad to know that you appreciated the beach, our facilities, the entertainment and our food offerings.

We are already looking forward to welcoming you back next year.

Kind regards,

Luis Ramirez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Playa del Carmen
#31 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Price Range: €192 - €397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Official Description (provided by the hotel):
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos

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