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Reviewed 1 May 2017

I stayed here with my family at the end of March for Spring Break. It was a wonderful experience start to finish. The property is set within a lagoon on one side, the beach the other and Mayakoba Golf Course on the third side.
We stayed in a 3 bedroom Villa which was impeccably decorated. Its is beyond spacious and great for families with kids. everyone has both individual space and the common area is at least 1200 square feet.

You immediately sense wonderful aromas from the Far East as you enter the room and within minutes find yourself in your own personal pool which is on the roof. Getting around the property is easy as they provide everyone a bike. There are also golf carts on demand 24 hours a day.

The golf and tennis facilities are amongst the best in the world. The tennis is all complimentary including rackets and balls.

If there is the mildest of criticisms, it is the fact that the place is very expensive, The property makes London Hotels look cheap...

Room tip: Remember the beach is about a mile away if you stay in the rooms on the lagoon side. There are bikes and golf cards to get around.
Date of stay: March 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Amit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 7 May 2017

Dear Amit G,

Thank you for your wonderful feedback! It was an honor to host your holiday and thank you for recommending us with all Trip Advisor followers.

We look forward to welcome you soon!

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

From the moment you enter the grounds at the Banyan Tree your expectations are immediately exceeded! The staff, villas, and grounds are superior to anything we have experienced.
You will not be disappointed!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Banyan Tree
Thank bna20172017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 7 May 2017

Dear bna20172017,

Many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

The staff at Banyan Tree Mayakoba is consistently awesome! We were staying at the Ritz Carlton in Cancun and decided to go to Banyan Tree for 5 nights. When we showed up to Banyan Tree, Jesus was incredibly welcoming and accommodating and compassionate as well, as it turns out that our reservation was for the following day. I made a mistake in the date when I told our agent which days we wanted to go to Banyan Tree. Jesus informed us that they were fully booked for the night we showed up but that they would figure something out. They had a guest checking out in the early evening so they offered us that room (an upgrade) and accommodated us in a spa villa that had a shower and beds in the meantime. Jesus assured us they would make it work, and that they did. Jesus truly went out of his way to make us feel welcomed and accommodated as well as making sure that everything else with our stay was planned and taken care of. The rest of the staff was equally great! Gamaliel, who was a server at the beach restaurant and then at the Italian restaurant, was also exemplary in his service. He was not only super friendly, but he made special drinks for us with fresh fruit instead of the mixes. I wish I had the names of all the other staff as I would list them too, but the head chef and sous chef checked in with us daily to make sure our vegan meals were being fully accommodated. At each restaurant, the chef greeted us and created special vegan menus for us and each one took great pride in creating unique dishes for us. We went to the Italian restaurant twice as the chef there was not only super talented, but she was a joy to deal with. Everything else at this resort is top notch: The spa rooms are each like small villas and the therapists are very talented; Jesus recommended a great babysitter for our daughter who had an excellent time with the babysitter and at the kids club; the food was great; the nightly entertainment was fun; and the pools and beach are clean and private. There was a boat that took you to other resorts at Mayakoba, but we never went on it. Everything we needed and wanted was at Banyan Tree! We'll be back... hopefully soon!

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank YoBillyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 7 May 2017

Dear YoBillyG,

Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.

Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses!

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

Second time at Banyon Tree Mayakoba and not disappointed. Awesome service from the entire staff. A special thanks to Carlos for taking such great care of our requests during our stay. I'm not sure how he seemed to find us each morning at breakfast to check in to see if we needed anything. Can't say enough about the spa, best massage ever. If you are looking for privacy and relaxation look no further, Banyon Tree is the place to go.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank jwescott68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 7 May 2017

Dear jwescott68,

Thank you for reviewing your recent stay here at Banyan Tree Mayakoba. We thank your compliments to our excellence service, facilities and atmosphere.
On behalf of the entire staff, we would like to thank you for choosing Banyan Tree
Mayakoba and we look forward to your next visit.

Kind Regards,

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

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Reviewed 23 April 2017

We've stayed at several five star resorts in the Caribbean and around the world and the Banyan Tree Mayakoba is darn close to perfect. Beautiful setting, magnificent suites, superb hospitality, great food at a not outrageous price. What more could one ask for? This is one spot we can recommend with confidence. We'll be back!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TravelingWildcat51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 24 April 2017

Dear TravelingWildcat51,

Thank you for sharing your experiences of your recent vacation. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit.

Kind Regards

Peter Hechler
General Manager
gm-mayakoba@banyantree.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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