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Reviewed 18 August 2018

Alexandra , Leo and Salvador where amazing with activities at kids club to creating a fun environment at show. If I can have a couple free hours of adult time and know my kid is take. Care of and she is having fun that is a bonus. Truly appreciate their patience and happy attitude. My son really wanted to join with his sister but he is only 3. Next year.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank blancapeerez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique R, Gerente at Hacienda Tres Rios, responded to this reviewResponded 20 August 2018

Thank you for staying with us and for sharing your experience. We are committed to our guests satisfaction and we are happy to hear that you had a great family vacation. See you next year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

I came to Hacienda Tres Rios August 10-17th with my wide and 2 kids (ages 5 and 3). We really didn't know what to expect given this was our first time to Playa Del Carmen and therfore Tres Rios. The experience was amazing and we all had fun throughout the week. I want to give a very special thanks to the crew that works in the pool areas during the daytime (Cesar, Deva, Andreas, Jose, Jonathan, and Chris). These guys made days at the pool su much fun for all of us. We did pool aerobics, played a ping pong tournament, a ball and rope challenge, football/soccer shootout game, sand and pool volleyball tournaments (me and my wife's favorite... GO USA!!!), and several other games/activities I'm sure I'm forgetting. Their attitudes were wonderfully pleasant and they helped create a perfect balance of fun while still maintaining a family friendly environment. Everyday our kids woke up excited to go to the pool and play. Oh, they also played music in between and during the games!

I highly recommend going to Hacienda Tres Rios and when you do, make sure to spend some time at the pool. You wont be disappointed. Thanks guys!!!

Jay and family

Room Tip: All the rooms had a great view from what I could see
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique R, Gerente at Hacienda Tres Rios, responded to this reviewResponded 20 August 2018

Thank you very much for staying with us and for your review. We are so happy to hear that you enjoyed your family vacation. We hope to welcome you back in the future.

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Reviewed 17 August 2018

Our stay at Hacienda Tres Rios was awesome. For an all inclusive, the food was fabulous at all of the restaurants - especially the Mexican one. Activities were great. The river coming into the ocean was our favorite spot to hang out. But on the highlights was the incredible and attentive staff. Those who were really awesome were Raphael at the pool, Jonathan on the bike tour and Alma in the cafe/bakery. I highly recommend staying at Tres Rios. The only complaint was about the service to the rooms. Often we didn't receive towels and soap and had to call housekeeping.

  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank kathy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique R, Gerente at Hacienda Tres Rios, responded to this reviewResponded 20 August 2018

Thank you for choosing Hacienda Tres Rios. We are so happy to hear that you enjoyed the activities available to our guests. Your comments are very important to us. We hope you'll visit us again soon.

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Reviewed 17 August 2018 via mobile

The hotel was beautiful and the employees were very nice. It was especially nice that most employees were bilingual. They gracefully helped us with any problems we had. Two such employees were Cris and Diego who guided our snorkel tour. They were wonderful in guiding our underwater expedition.

Stayed: August 2018, travelled with family
Thank Crystal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique R, Gerente at Hacienda Tres Rios, responded to this reviewResponded 20 August 2018

We love to hear about our guests' experiences. Thank you for mentioning the activities staff, Cristian and Diego. Hacienda Tres Rios is your home away from home and we hope to see you again soon.

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Reviewed 16 August 2018 via mobile

Diego from the kayak department is very nice and supportive. He will help you if you need it by telling you what to do. He is very friendly and comfortable to be around. Overall Diego is very outgoing and is fun to be around.

Stayed: August 2018, travelled with family
Thank KellyGeo2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique R, Gerente at Hacienda Tres Rios, responded to this reviewResponded 20 August 2018

Thank you for your review. We love to hear about our guests' experiences. Hacienda Tres Rios is your home away from home and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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